A technician is adding one more line at the demarcation point. Which of the following tools would be MOST useful to accomplish this task?
Which of the following network types would be used in a server room to connect virtual servers lo high-speed storage?
A technician is replacing the RAM on an entry-level server with hot-swappabte components. Which of the following should the technician do NEXT?
A natural disaster occurred, and the storage system for the development team is unrecoverable. The technician is preparing replacement storage arrays that include a hypervisor with the capacity to support several virtual machines. Two separate bays are available, and both should be utilized.
Requirements for the primary array include the following:
• No need to be scalable
• Very fast on reads
• Fault tolerance of one drive
• Ability to function with only one drive
• Easily recoverable data
• High redundancy
• Minimum number of drives
Requirements for the secondary array include the following:
• Fault tolerance of one drive
• Total space of 600G3
• Best write performance
• Minimum number of drives
Instructions:
Drag and Drop the appropriate Hard Drives. Then Open each array to complete the configuration.
A technician is working to connect an RS-232 serial signature pad to a customer's ultralightweight laptop. Which of the following should the technician use to install the device?
A user is looking for a way to increase the total RAM in a system without upgrading the hardware. Which of the following should the user perform to complete this task?
A user reports that a printer is leaving streaks on printed pages. The paper type and the toner have been replaced. Which of the following should the technician check NEXT to resolve the issue?
A technician is attempting to connect the wired LANs at two nearby buildings by installing a wireless point-to-point connection. Which of the following should the technician consider?
An organization keeps receiving spam that appears to come from its own domain No accounts have been compromised. Which of the following will BEST mitigate this issue?
A technician is preparing laptops for deployment to a medical department. The laptops require SSD-level encryption to be enabled, but BitLocker refuses to turn it on. An error message states that a BIOS-level setting has not been turned on. Which of the following should the technician check FIRST when troubleshooting this issue?
A user reports a tablet restarts on its own every five to ten minutes. In addition, the tablet has intermittent issues with charging. The technician gives the user a new power adapter and charging cable, and the technician also tries resetting the OS. but the issue persists. Which of the following is the MOST likely cause of the issue?
A user receives the following error when trying to reboot a computer:
Which of the following is the MOST likely cause of this error message?
A technician needs to install RAM into a rackmount server that will be used as a VM host. Which of the following would be BEST to install?
Which of the following network options would work BEST to ensure a client-side virtual machine cannot access the rest of the network?
A tier one technician has spent the past thirty minutes troubleshooting an Issue With an end user's network connection After a solution was implemented, the end user rebooted the system, tested the Issue, and confirmed the Issue was resolved. Which of the following should the technician do NEXT?
A desktop support technician is building a new desktop that features the fastest internal storage. Which of the following BEST suits this request1?
A user on a SOHO network is unable to watch online videos, even at 240 pixels. The technician runs ipconfig from the user's computer and records the following:
The technician then connects a test laptop to the router via the user's Cat 5 cable and records the following information:
Which of the following is MOST likely causing the user's issue?
A user’s computer is experiencing poor performance. A technician runs a diagnostic tool on the hard drive, and the results show a significant increase in the number of reallocated sectors. Which of the following steps should the technician take next?
A desktop support technician receives an escalated ticket regarding a computer that displays the following message upon booting up: The amount of system memory has changed. Which of the following components is failing?
After a heavily used color laser printer was serviced to remove excessive dust, the image quality decreased. Which of the following should a technician most likely check on the printer?
A technician is troubleshooting connectivity issues and needs to promiscuously route a copy of traffic to a separate machine for analysis. Which of the following physical tools v/ould BEST accomplish this task?
A customer built a computer for gaming, sourcing individual components and then assembling the system. The OS starts up, but within a few minutes the machine locks up. The customer brought the computer to a technician to diagnose the issue.
A technician just finished building a new PC and needs to install a firmware update for the system board UEFI. The technician is experiencing issues while accessing the USB key. Which of the following features should the technician most likely disable in order to complete this task?
A user complains that print jobs remain in the printer queue. A technician sends a ping command to the printer, and the printer replies successfully. The paper trays are full, and toner levels are okay. Which of the following is a reason the print jobs are getting stuck in the queue?
A user states that when docking a laptop, network drives are lost. However, when working wirelessly, network drives are present. While troubleshooting, a technician does not see any recent infrastructure changes and thinks the laptop has a bad network card. The technician orders a new laptop for the user and closes the ticket documenting the new laptop. After receiving the new laptop, the user still cannot access network drives when docked. Which of the following steps did the technician skip?
A technician recently reinstalled a previously virtualized application directly to a user’s computer. Now, the application is not launching. Which of the following did the technician most likely do to cause this issue?
After an IT department implements SSL redirection, users report being unable to access a random number generator opened within a web browser. Which of the following should a technician do first to troubleshoot this issue?
An IT technician is inspecting the internal components of a desktop computer to assess a suspected power issue with the motherboard. Which of the following connectors should the IT technician inspect further?
A technician receives an alert indicating all VMs are down. After some troubleshooting, the technician discovers the network is out of space. To resolve the issue, the technician decides to add more space. Which of the following network types will the technician be working with?
An engineer is upgrading the power supply of a workstation to add a GPU. The current power supply is 380W, and the GPU is a six-pin power connector. Which of the following is the minimum power supply the engineer should install?
A technician is on site troubleshooting a customer's laptop. The technician needs to download a software update but the company's proxy is blocking updates. Which of the following would be the MOST appropriate action for the technician to take to get the update?
An administrator chose a shared-tenant model for a cloud deployment. Which of the following is the MOST likely reason the administrator chose this model?
Which of the following concepts would be used by an online retailer to quickly add more web servers during peak sales times?
An online retailer wants to save money and is considering migrating to the public cloud so peak is over. Which of the following BEST describes this aspect of cloud computing?
The GPS on a user's phone has been unreliable. Which of the following will MOST likely resolve the issue?
A technician needs to install a cost-effective storage device into a rackmount server that will be used as a VM host. This storage will be used for all VMs that run from the server. Which of the following should be used?
A user that works is sales is reporting that the output on each page printed from a laser has duplicate images. Which of the following should be performed FIRST to eliminate the ghost images?
A technician is diagnosing a workstation that shuts down unexpectedly during a butn-in test. Which of the following is the MOST likely cause for this symptom?
A technician wants to deploy a .msl package lo a corporate network. The technician needs to verily the application deployment will not affect other legacy applications on the end users' computers. Which of the following would the technician consider the MOST appropriate for this situation?
A help desk technician plugged in a user's new computer to a network port After a few minutes the computer showed an APIPA address. Which of the following is the MOST likely reason this happened?
A technician recently discovered me root cause of an application error that several users have been experiencing. The technician updated the configurations on the affected machines and verified full functionality was restored for all users, which of the following actions should the technician perform NEXT?
A company issued smartphones to users who work from home. The devices are enrolled and configured within the company's MDM, and hardening profiles were deployed to each device for greater security. Which of the following services best enhances security for remote users accessing company resources? (Select two).
Every time a user tries to print a multipage document, the user is unable to print on both sides of the page. Which of the following settings will most likely resolve this issue?
A customer's Windows tablet PC was dropped and is no longer responding to touch input on the left half of the screen. The screen protector has several scratches. but the glass is not broken. Which of the following should a technician do to diagnose the issue?
A technician is upgrading memory on a laptop that is experiencing performance issues. Which of the following RAM types should most likely be specified for installation?
An administrator is configuring a corporate-owned smartphone for a new manager. The company requires the ability to wipe the phone's data remotely in the event of loss or theft and the capability to approve applications installed on the phone. Which of the following tools would BEST meet this need?
An array is making clicking noises. An administrator identifies the potential cause of the RAID 5 issue. Which of the following steps should the administrator take next?
A user's computer frequently freezes and requires multiple hard restarts to recover functionality. A technician confirms the hardware components have not been recently upgraded or replaced. Which of the following should the technician do first to troubleshoot the issue?
A technician is troubleshooting a user's laptop that randomly turns off. The technician disassembles the laptop and notices that various pieces of small sticker paper within the device have changed color from red to blue. Which of the following is the most likely cause of the laptop's issues?
A user sends a print job lo a network printer, and the print job uses double the amount of paper as expected. Which of the following should the user configure to get the expected result?
A technical lead wants to migrate all common business applications, including email and fileshares, to the cloud. Which of the following cloud concepts should be used?
A user reports limited or no connectivity on a laptop. A technician runs ipconf ig /all with the following result:
Which of the following is the MOST likely cause of this issue?
A hardware technician is configuring a laptop, and the network administrator requires the network settings to be static. The technician successfully pings the servers by IP address but cannot ping the UNC path. Which of the following is the cause of this issue?
A user is installing a new display on a desktop computer that only has a single DVI port for video input and a single HDMI port tot video output Which of me following does the technician need to complete the setup?
A technician is implementing a SOHO wireless solution with three access points. Which of the following actions would avoid high latency?
A user's computer is not receiving a network connection. The technician confirms that the connection seems to be down and looks for the user's port on the patch panel. The port and patch panel are not labeled. Which of the following network tools should the technician use to identify the port?
A customer is using a satellite internet connection that is experiencing slowness. A technician notices high latency while pinging, but the download test is performing perfectly with very good download speeds. Which of the following represents the NEXT action the technician should perform?
A user working in the field reported the GPS stopped working on a phone. The user’s older, in-car GPS continued to function. Later, the user reported that the phone’s GPS started working again. Which of the following MOST likely caused the phone’s GPS to fail?
A technician needs to fix a Cat 5 cable issue. The cable, which is connected to a network jack, fails when it is moved around. Which of the following items must the technician use to fix the issue? (Select TWO).
An IT manager discovered that hundreds of pages of printed materials are being recycled each day because the materials are left on the printer tray instead of being picked up by users. Which of the following would BEST prevent this waste?
A user connects a smartphone to a laptop. Which of the following types of networks has the user created?
A customer reports that access to the network fileshare has become much slower than usual, but local applications do not seem to have trouble. The technician checks the download bandwidth and finds no issues. Which of the following should the technician check NEXT?
Which of the following cloud service models is most likely to provide application patching?
A company has implemented a policy that allows employees to use personal devices to perform work duties. Which of the following policies should the technician activate to protect company information?
A laser printer is making humming and grinding noises, and the printouts have ghost images on the pages. Which of the following should be replaced?
A user in a medical office contacts a technician regarding a printer that is used to print A4-sized labels. After the labels are printed, they mistakenly contain white space in the middle of the page. Which of the following would MOST likely be the cause?
A user reboots a machine. On rebooting, the user hears one beep, and then an error message is displayed. Which of the following are MOST likely causing this issue? (Select TWO).
An engineer is experiencing unexpected reboots on a graphics workstation when rendering complex 3-D models. The workstation is configured with a 115V power supply that is rated at 200W and connected to a UPS. The central processing unit contains 16 hyperthreaded cores, and a discrete graphics solution utilizing an 8-pin power connector is installed in a PCI Express x16 slot. Which of the following indicates where the technician should begin troubleshooting?
A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system. Which of the following should the technician do NEXT?
A technician is setting up a new desktop computer and will be installing the hard drive directly on the motherboard without using cables to connect it. Which of the following will the technician be installing?
A network administrator was notified that laptop users are unable to access or ping any network resources on the corporate network. Which of the following should the network administrator check FIRST?
A user acquired a new workstation and is attempting to open multiple targe Excel files simultaneously. The user is not experiencing the expected performance when executing such large requests. Which of the following should a technician do FIRST?
An organization maintains various record types, including health and criminal justice records. Which of the following cloud environments is the organization MOST likely to use to limit the attack surface?
Several users who share a multifunction printer in an office have reported unintended, thin, vertical lines that cover the entire height of every page printed from the printer. Which of the following steps should a technician complete in order to MOST likely resolve this issue?
A technician is upgrading a faulty motherboard that was ordered by an end user for an old, high-end desktop computer. However, the technician is unable to install the CPU into the socket. Upon closer inspection, the technician notices the pins on the CPU do not line up with the socket. Which of the following would be the best course of action for the technician to take NEXT?
A user takes a tablet to a technician because the cursor on it keeps drifting. The technician notices the screen does not appear to be damaged. Which of the following is the MOST likely cause of the cursor issue?
A technician unboxed a new computer, plugged it in to a UPS. and connected the requested peripherals. The computer lights and fans turn on, but the technician hears three loud, consecutive beeps during boot. Which of the following actions will remediate the issue?
While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is extremely polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel. Which of the following is the MOST likely reason for this issue?
Which of the following components enables the input on a mobile device's touch screen?
A user visits the desk to report that a smartphone takes more than a day to fully charge. The user has already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST?
A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transport the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone. Which of the following is the MOST likely cause of the issue?
A laptop PC user is reporting issues with the hard drive. A filesystem check shows that all files are accessible and the filesystem is clean. After the check, the PC still issues a hard drive error message. Which of the following is the MOST likely cause of the error?
A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?
While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is externally polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel. Which of the following is the MOST likely reason for this issue?
A technician is troubleshooting a burning smell on a desktop computer. The technician determines that the odor is coming from inside the device.
Which of the following should the technician do first?
A user is having an issue with the touch screen on a mobile device. When the user touches the screen, the intended target is not selected. Which of the following would be the BEST action for a technician to take to resolve the issue?
Every time a user sends a print job, the user must walk over to the printer and press OK before the job will print. The same issue is occurring for multiple users. Which of the following is the MOST likely cause of the issue?
In a SOHO environment, a user wants to make sensitive, scanned documents available to other users on the domain. The logs need to indicate who accessed the documents and at what time they were accessed. Which of the following settings should a technician set up on the MFP device?
A laser printer is making humming and grinding noises, and the printouts have ghost images on the pages. Which of the following should be replaced?
A user has been unable to configure a smart device to play audio on a new Bluetooth speaker. A technician confirms that Bluetooth is enabled on both devices. Which of the following should the technician do to ensure the pairing is successful?
Which of the following is the best way to protect the data of a virtual machine in the event of hardware failure?
A technician is troubleshooting a laptop that has a blank LCD panel. The technician shines a flashlight into the LCD and sees a faint image. Which of the following BEST describes the issue?
A technician needs to increase the available RAM on a virtual workstation. Which of the following should the technician do?
A user reports a repetitive clicking noise is coming from a personal laptop. A technician notes the laptop's inputs are severely delayed. Which of the following should the technician replace to resolve the issue?
While on a VoIP call, one user is unable to understand the other because the audio is breaking up. Which of the following BEST describes what is occurring on the call?
A technician is troubleshooting a thermal receipt printer that will not print. Which of the following should the technician do first to restore functionality?
Which of the following provides the highest level of isolation from the host operating system?
A user needs to upgrade the power supply of an older workstation to properly power a new graphics card. Which of the following criteria should the technician check to ensure the power supply will support the upgraded workstation? (Select two).
An administrator is responding to a network server outage. The administrator has logged in to the server to troubleshoot the outage. Which of the following is the first step the administrator should take when attempting to troubleshoot the issue?
Some users are unable to access resources on the file server. A technician reviews the server network information and finds the following settings:
Which of the following is the most likely explanation?
A technician is running a 279ft (85m) network cable between buildings that will share conduit with a large power cable. Which of the following is the most appropriate cable for the technician to use for this project?
A user installs a GPU and notices the screen resolution and picture quality are much lower than before the installation. Which of the following is most likely the cause of the issue?
Which of the following technologies can be used to connect a home PC to a company’s network?
Some keys on a user's laptop keyboard are sticking. Which of the following should the user use to clean the laptop keyboard?
A team is having Issues With paper jams on a printer that the team shares With other teams. The team that IS having Issues prints legal-sized documents, and the other teams print letter-sized documents. Which of the following is most likely the issue?
An engineer discovers the reason a user is unable to access the internet on a company laptop is because the RJ45 port failed. Which of the following should the engineer do to immediately restore network connectivity?
A network technician needs to provide better wireless connectivity throughout a SOHO location. Which of the following should the technician deploy to best improve connectivity?
Which of the following wireless standards can operate in the 6GHz frequency range?
A user recently connected multiple monitors to a dock and would like to use the monitors as an extended laptop display. Which of the following connection methods would be best to
use to connect the dock to the laptop?
A technician is setting up storage in a server that only has SAS connectors for storage. The technician wants the server to utilize RAID 10 for increased performance. Which of the following storage types should the technician install?
A user wants to create a VM on a computer. Which of the following should the user check first?
A technician needs to assign an IP address to a Windows PC, but a network connection is unavailable. Which of the following tools would be best for the technician to use?
Every time a user submits a print job, the user receives an error from the printer requesting A4 paper. No other users in the office are having printing issues. Which of the following is the best way to address the user’s issue?
A technician needs to configure a multifunction printer that will be used to scan highly confidential data, which must be securely distributed to a select group of executives. Which of the following options is the most secure way to accomplish this task?
A computer technician is investigating issues with a user's workstation. The user reports the following:
•Loading the operating system takes much longer than usual
•Clicking sounds are coming from inside the workstation
Which of the following is the most likely cause of the issue?
A user wants to overclock a GPU but is concerned about potential overheating. Which of the following would best address the user's concern?
Which of the following network devices is needed to direct packets to networks outside of the LAN?
A company gives users microSD cards to install on smartphones so users can store pictures that will be used on the website. After installing the cards, users report only being able to save a small number of pictures on the microSD cards before running out of space. Which of the following is the most likely issue?
A technician is implementing a RAID array for the financial department. The solution should allow fast access to data and maximum redundancy. Which of the following RAID configurations best meets these requirements?
An office manager reports that a printer is experiencing performance issues. Printouts
are smudging when they are handled, and, recently whenever they need to print legal
sized documents, the paper jams before anything is printed on it.
The following paper sizes are used:
Letter (8.5x11in/21.59x27.94cm)
Legal (8.5x14in/21.59x35.56cm)
Oversized (11x17in/27.94x43.18cm)
INSTRUCTIONS
Using the dropdown menus, select from the
available printer parts to replace only the
faulty components on the office printer to
resolve the stated issues.
If at any time you would like to bring back
the initial state of the simulation, please click
the Reset All button.
A technician is upgrading a user’s laptop from an HDD to an SSD. The user's laptop only has a single bay for a hard drive. Which of the following characteristics of the SSD is the most important in this scenario?
A technician is installing multiple plain old telephone service lines for a client. Which of the following tools should the technician use to attach the cables? (Select two).
A computer with a recently replaced CPU will not pass POST. When inspecting the inside of the computer, the technician sees several shorts on the motherboard near the location of the CPU. Which of the following is most likely the cause of this issue?
A technician receives a call from a user about a new USB 3.1 docking station. The user claims that their laptop does not charge when connected to the dock. The user confirms that the AC adapter for the dock is plugged in. Which of the following is the most likely cause?
A user states that the touch pad cursor shows a trail when moved. The issue started after a coworker used the machine. Which of the following setting areas should be used to fix this issue?
A company is deploying tablets to all branch offices. The company needs a way to set security settings and configure which applications can be installed on the tablets. Which of the following is the best way for the company to remotely perform these tasks?
While using a popular videoconferencing program, the user selects a webcam, but the software is unable to open the webcam. The webcam was working the previous day. Which of the following should be done to address this issue?
A field technician has been dispatched to a site with an internet outage. Upon arriving, the technician discovers that the POTS lines are not working as well. Which of the following technologies is the site MOST likely using?
A technician received a help desk ticket from a user who is unable to browse the internet_ Which of the following troubleshooting steps should the technician perform first?
Which of the following is the best environment for an engineer to use for research purposes?
A technician just finished building a new PC and needs to install a firmware update for the system board UEFI. The technician is experiencing issues while
accessing the USB key. Which of the following features should the technician most likely disable in order to complete this task?
A technician is replacing a failed drive in a RAID 5 array Which of the following is the first step the technician should take before hot swapping the drive out of the array?
A technician is troubleshooting Wi-Fi connection issues on a customer's laptop. The laptop connects but intermittently disconnects. The technician has already confirmed the wireless card is properly installed, the router settings are correct, and the wireless signal strength is normal. Which of the following should the technician investigate next?
A user reports issues with a smartphone after dropping it. The icons on the screen all look normal, but when the user touches the email icon, for example, nothing happens. Which of the following is MOST likely the cause?
A remote user called the help desk to report a notification indicating there is limited or no connectivity. The user can access local file folders and other local machines but none of the organization's servers or network items. Web pages do not appear to function either. Which of the following is the MOST likely cause of the issue?
A technician needs to add storage to a workstation. The workstation does not have room to add any internal storage, so the technician plans to add an external storage device. Which of the following connection types should the technician MOST likely use?
A technician replaced a motherboard on a server, and now the 64-bit hypervisor is not loading correctly. Which of the following needs to be enabled for the hypervisor to run?
A user brings an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes da not register in a word processor. The laptop works fine when the technician tests it with an external keyboard. Which of the following actions would MOST likely resolve the issue?
A user called the help desk to report an issue with a laptop. Recently, the user has been unable to click the buttons on the track pad or press some keys on the keyboard. The technician inspector the laptop but does not find any physical damage caused by the user. Which of the following is the MOST likely cause of the issue?
Which of the following is an advantage that OLED displays have over LCD displays?
A customer recently installed a new graphics card, but the card's HDMI port is not getting a signal when connected to the monitor. When the monitor is connected to the original HDMI port, located next to the USB ports, everything works as expected. Which of the following should the technician do next?
A laptop's external webcam software is running, but neither images nor videos can be viewed. Which of the following should a technician do first?
A printer displays an error message even after a paper jam is cleared. Which of the following should a technician do to fix the issue?
A company is designing a data center environment where a critical requirement is highly available computing. Which of the following types of memory should an administrator choose to install in the servers?
A user reports a workstation is having the following issues:
· OS performance is slow
. The workstation turns off randomly from time to time
. The fans are running loudly
Which of the following is most likely the cause?
When a user tries to print a document on a laser printer, vertical lines appear on the printout. Which of the following should the technician replace?
Recently, an organization received a number of spam emails that passed through the spam gateway. The emails contained generally the same information, but the sending domains were different. Which of the following solutions would BEST help mitigate the issue?
Which of the following 802.11 Wi-Fi protocols utilizes the 5.0GHz frequency and has the BEST speed and reception?
A technician is troubleshooting a computer that has a loud system fan and randomly freezes and reboots. Which of the following is the most likely cause of these issues?
A technician is configuring the BIOS of a new workstation. The machine will be used for data analytics, and the technician would like to maximize the performance of the CPU. Which of the following BIOS settings should the technician verify?
A user tripped on an Ethernet cable and disconnected it from the wall jack. A technician visually inspects the cable and notices that the plastic prong on the connector of the cable is completely missing.
Which of the following tools should the technician use to resolve this issue? (Select two).
A user is unable to use a drawing stylus on a smartphone. The smartphone did not originally come with a stylus. Which of the following is the most likely cause of this issue?
An online retailer is working to support increased sales and boost server capacity by installing additional servers. Which of the following should be used to ensure each new server will be properly utilized?
An administrator is using an RJ45 connector to terminate a network cable. Which of the following cables is the administrator terminating?
A thermal punier that is used 10 print order buckets m a factory has been experiencing Issues following the failure of the alt conditioner during the summer. Each ticket has blank spots or is missing text. Which of the following would MOST likely solve these Issues?
The IT department at an insurance brokerage needs to acquire laptops that have built-in fingerprint readers in order to create a more secure environment. Which of the following would be the MOST secure way to implement the fingerprint readers?
A technician made several upgrades to a computer and then determined the power supplied by the PSU is insufficient. Which of the following would MOST likely cause the insufficiency? (Select TWO).
An end user discovered that the touch-screen features on a Windows device have stopped working. Which of the following should a technician check?
A technician installs a new printer for a workstation and tries to print a test page, but the page does not print. The technician looks at the print queue and notices that the printer is called 'Generic Printer." Which of the following BEST describes what the technician should do to fix this issue?
The owner of a restaurant reports that wireless network connections are lost intermittently throughout the day. Which of the following steps should a technician take to troubleshoot the issue? (Select TWO).
Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply?
A technician installed a new router at a small office. After the Installation, the technician notices that all devices have a I69.254.x.x IP address. Printers and fileshares are still working, but PCs cannot access the Internet. Which of the following should the technician configure on the router to enable devices to connect to the internet?
A user calls the help desk lot assistance configuring an Android phone with a new NFC-enabled speaker that will be used for an upcoming conference call. The user was unable to direct the phone's audio to the NFC speaker. Which of the following sequences should the help desk technician walk the customer through to accomplish this task?
A user who works with sensitive data has a computer configured with hard drive encryption The TPM is active and hosting the encrypted key. After an upgrade to the motherboard. RAM and video card the hard drive is not booting and data cannot be accessed from the hard drive. Which of the following should the technician do to enable the system to boot again and get access to the stored data?
A technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter. The new computer does not have a 9-pin serial port. Which of the following ports can an adapter be installed on in order to connect to the point-of-sale system?
A technician needs to install a printer on the network. Which of the following must the technician configure? (Select THREE).
Vertical streaks are appearing on the output of a laser printer. Which of the following items is the MOST likely cause?
A technician set up a new access point and has noticed significant latency on the selected channel. Which of the following tools can assist with locating the BEST channel to use?
A new version of Windows was released and a piece of software vital to the engineering department will not run on the new version. Which of the following is the BEST option to enable this department to be able to continue using this software?
A help desk technician thinks a desktop PC has failed due to a defective power supply. Which of the following steps should the technician take NEXT?
A help desk technician has been tasked with installing an IP phone in a small office with an unmanaged switch. When connected to an RJ45 receptacle, the phone does not boot. Which of the following is the QUICKEST way to resolve this issue?
A technician is tasked with upgrading a laptop's RAM. Which of the following steps should the technician lake FIRST?
A systems administrator is attempting to resolve a ticket regarding an issue with an email server. The administrator is covering for a coworker who was previously working on the ticket. The coworker already gathered facts about the issue and spoke with users concerning their missing emails. The coworker also discovered the email server's retention policy was updated shortly before users first noticed the issue. Which of the following should the systems
administrator do NEXT to resolve the email issue?
A user attempted to install an application on a desktop, and the installation attempt failed. A technician compares these installation files to those on another user's machine and finds the files are different. Which of the following should the technician do NEXT?
A startup is looking to immediately expand its data center but does not have the personnel or space to manage everything internally. The organization has multiple small offices and remote users with large computational and storage-solution requirements. Funding is not an issue for the company. Which of the following can BEST accomplish the company's goals?
A user is researching hard drives to upgrade a PC and has decided to purchase a NVMe drive. Which of the following Should the user confirm are available on the PC before making the purchase? (Select TWO).
A user wants a second monitor installed on a laptop. The VGA/DVI or HDMI cables have already been connected. Which of the following should the technician do to configure the laptop to show both screens?
Which of the following is a method that can be used to securely connect a remote user's laptop to a corporate server?
A technician receives a ticket that states a mobile payment device is having Issues with Its contactless payment feature. The device is not detecting payment options. Which of the following Is the MOST likely cause of the Issue?
A user entered a help desk ticket stating the latest calendar updates have not appeared on the user's corporate mobile device for several days, even though updates do appear on the user's laptop. Which of the following actions will MOST likely enable calendar alerts?
A technician is troubleshooting a classroom projector that shuts down after fifteen minutes of use. Which of the following should the technician do to resolve the issue?
Which of the following cloud-computing concepts describes an application that is hosted on the internet but can be used and configured as needed internally per organization?
A customer called the help desk to request information about how to increase the volume on a laptop using only a keyboard. Which of the following keys would MOST likely allow this to be done?
A user is traveling to another country and will be unable to get personal cell phone service after the plane lands. Which of the following should the user update to resolve the issue?
A company uses legacy accounting software, and no replacement is available. Which of the following virtualization solutions will the company MOST likely select?
New memory modules were installed in several Windows desktops but some users are still reporting performance issues. Upon investigation, a systems administrator notices the desktop has not recognized the new memory modules. Which of the following should the systems administrator perform to help resolve this issue?
To which of the following should a technician connect individual pairs of a Cat 6 cable in order to provide a connection to a switch?
A printer technician receives a support request for a laser printer that sometimes cuts off the bottom of the print job. During troubleshooting the technician notices that affected jobs are set for 8.5in x 14in (216mm x 356mm) paper and only print from a particular paper tray. Which of the following actions should the technician perform NEXT?