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220-1001 Sample Questions Answers

Questions 4

A user reports paper output from a printer has toner that is not sticking to the page. The output smears when it is touched. A technician notes the appropriate paper is being used. The toner appears to be low but is a supported OEM cartridge. Which of the following would MOST likely fix this issue?

Options:

A.

Replace the developer roll.

B.

Replace the toner.

C.

Find and remove any jammed paper.

D.

Replace the fuser.

E.

Replace the drum.

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Questions 5

A technician connects an LCD projector to a computer located in a conference room and receives the following error message signal out of range. Two minutes later, the projector shuts itself off When the technician attempts to power the projector back on. it takes more than 90 seconds for the bulb to turn on. and the error message displays again Which of the following will MOST likely resolve the issue?

Options:

A.

Removing excess dust from the projector's air filters

B.

Decreasing the projector's color temperature settings

C.

Adjusting the computer's output to a lower resolution

D.

Moving the projector closer to the computer and using a shorter video cable

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Questions 6

A technician performed a clean install of Windows 7 on a gaming laptop. The system boots into Windows, and the desktop performance is good. However, the laptop user states game performance is highly unsatisfactory because all games are operating at less than 20fps. Which of the following is the MOST likely cause of this behavior?

Options:

A.

The technician did not install the manufacturer's video drivers.

B.

The laptop should be connected via a hardwired LAN cable.

C.

The technician did not perform a BIOS update on the laptop.

D.

The laptop does not have enough RAM.

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Questions 7

A technician is troubleshooting a user's PC that was recently reimaged and has since been unable to connect to the W1F1 The technician first checks the WiFI configuration on the WAP. and It is correct The technician's laptop connects successfully from the user's office to the WiFi. Which of the following is the MOST likely cause of the issue?

Options:

A.

The SSID is not broadcasting

B.

The gateway is down

C.

MAC address filtering is enabled

D.

The power level is set too low

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Questions 8

Which of the following cable types transmits in an analog format?

Options:

A.

USB-C

B.

VGA

C.

OVI-D

D.

HDMI

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Questions 9

A user contacts the help desk to report the Internet is not working. Which of the following steps should the

technician take NEXT?

Options:

A.

Document possible reasons why the Internet is no longer working

B.

Have the user perform a hard shutdown and a cold boot

C.

Instruct the user to disconnect the Ethernet cable for 30 seconds

D.

Ask questions and use available tools to clarify the issue

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Questions 10

A user’s smartphone has been experiencing performance issues, and it needs to be charged more often. A

technician also notices there have been spikes in the smartphone’s CPU and memory usage. Which of the

following would MOST likely help to improve the performance of the smartphone?

Options:

A.

Configuring automatic updates

B.

Conditioning the battery

C.

Disabling unnecessary services

D.

Turning off cellular roaming

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Questions 11

A potential customer of cloud servers needs the ability to ramp up computing resources quickly during traffic spikes. Which of the following features is MOS pertinent to providing this business need?

Options:

A.

Rapid elasticity

B.

Resource pooling

C.

Measured service

D.

On demand

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Questions 12

A development team is assigned to use Mac OS computers but will require the Windows OS for additional software testing. Which of the following would be the EASIEST and MOST effective way to run both operating systems at the same time?

Options:

A.

Connect via RDP to a Windows computer.

B.

Run a Type 1 hypervisor.

C.

Use Boot Camp.

D.

Subscribe to a VPS.

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Questions 13

A user is unable to access the internet A technician has confirmed all LAN resources on the network are accessible. Which of the following should the technician do NEXT to begin troubleshooting the issue?

Options:

A.

Ping a DHCP server

B.

Ping the default gateway

C.

Ping another workstation

D.

Ping the domain controller

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Questions 14

Which of the following frequencies is used to provide 802.11n wireless connectivity in smaller ranges with less probability of Interference?

Options:

A.

2.4GHz

B.

5GHz

C.

50MHz

D.

900MHz

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Questions 15

A customer asks a technician to determine the specifications for new office workstations. Which of the following should the technician consider FIRST?

Options:

A.

The type of network

B.

The number of PCs

C.

The form factor

D.

The software requirements

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Questions 16

A customer uses a cell phone to take numerous photos and wants to upload them to a laptop. Which of the following is the FASTEST way to transfer these photos?

Options:

A.

MicroSD

B.

NFC

C.

IR

D.

Mini HDMI

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Questions 17

Which of the following is typically used for monitoring?

Options:

A.

IMAP

B.

SMTP

C.

SNMP

D.

CIFS

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Questions 18

A user notices a crushing sound coming from a multifunction printer. The user investigates and notices several pages printed off center and some of the pages did not print. A technician arrives to troubleshoot and notices the MFP has several warnings. Which of the following steps should the technician take to resolve the issues? (Select TWO)

Options:

A.

Replace the rollers.

B.

Clean the transfer drum

C.

Clear the counters

D.

Replace the toner

E.

Restart the print jobs

F.

Clear the paper jam

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Questions 19

Joe, a user has a laptop that will not power on. After leaving it in the charger for eight hours, the system still fails to power on. Joe calls a technician to diagnose the issue He mentions that he added more RAM to the device two weeks ago but used the laptop several times before this issue occurred When the technician presses the power button to turn on the laptop, the fans do not turn on. and there is no sign of lights or any other activity Which of the following should the technician attempt FIRST?

Options:

A.

Swap HDDs and see if the laptop will boot with a known-good HDD.

B.

Reseat the CPU in its socket and attempt to boot again

C.

Test the laptop with a known-good power adapter

D.

Replace the laptop battery cells and attempt to boot again

E.

Remove the memory and test with known-good memory.

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Questions 20

Which of the following network types is used to provide network connectivity between remote branch offices?

Options:

A.

PAN

B.

LAN

C.

WMN

D.

WLAN

E.

WAN

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Questions 21

A user has connected a PC to a portable projector, but video does not appear on the screen when the user tests the projector. The user confirms the lens cap was removed from the projector. Which of the following should the user do NEXT?

Options:

A.

Adjust the keystone settings.

B.

Check the video cable.

C.

Verify the lamp works.

D.

Increase the brightness setting.

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Questions 22

Users report they cannot print to the network printer. The printer is on and has the correct static |P address settings. Which of the following should the technician check NEXT?

Options:

A.

USB connection

B.

Printer drivers

C.

Wireless settings

D.

Router settings

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Questions 23

A technician will be installing a workstation with virtualization software. On which of the following system requirements should the technician focus? (Select TWO).

Options:

A.

BD-R

B.

GPU

C.

RAM

D.

LAN

E.

SATA

F.

CPU

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Questions 24

A technician has assembled an ITX system with a modern processor, but the machine does not POST. The

processor fan spins up, and the LEDs on the motherboard light up, but no beeps are emitted by the system.

Which of the following is the MOST likely cause of this issue?

Options:

A.

An incompatible NVMe SSD is installed.

B.

An incompatible memory type is installed.

C.

The wrong generation CPU is installed.

D.

A faulty hard drive is installed.

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Questions 25

Which of the following ports do Apple iOS devices use for charging and data transfer?

Options:

A.

Qi wireless

B.

Lightning

C.

USB-C

D.

Thunderbolt

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Questions 26

A technician is setting up a VM for use in testing software deployments. The VM is offline, but the hypervisor is not.

Which of the following settings should the technician change to resolve this issue?

Options:

A.

Virtual security

B.

Virtual storage

C.

Virtual CPU

D.

Virtual switch

E.

Virtual RAM

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Questions 27

Which of the following is designed to function BEST in harsh lighting conditions?

Options:

A.

Large tablet

B.

E-reader

C.

Smart watch

D.

Virtual reality headset

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Questions 28

A customer, Ann, has requested two custom PCs, one to be used for gaming and the other to be used as a virtualization workstation for her business.

The gaming PC should support the latest games and gaming peripherals.

The virtualization workstation should be able to host several production virtual machines as part of Ann’s home business.

INSTRUCTIONS

Use the tabs at the top to switch between the PCs.

Objects should be placed on the appropriate slot/display areas and can only be used once.

All slot/display areas should be filled.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Options:

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Questions 29

A technician is setting up a new wireless network at a branch office that previously had only wired connectivity with statically assigned IP addresses. After setting up the network, the technician configures a server to provide IP addresses to wireless clients. During testing, the technician is unable to access the Internet or named network resources. The technician receives a valid IP address from the DHCP server and can ping the default gateway.

Which of the following should be technician check NEXT to resolve this issue?

Options:

A.

Ensure the options are configured to provide a DNS server.

B.

Verify the Windows Firewall is turned off.

C.

Configure the wireless network’s SSID to be hidden.

D.

Enable file and printer sharing in the OS.

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Questions 30

A user is having a problem with printing a specific document type.

The network printer OCP shows that the printer is online with no errors. Other users are not having the same issue. The user sends the document to another printer and the document prints.

Which of the following should a technician do FIRST in troubleshooting the problem?

Options:

A.

Stop and restart the PC print spooler service.

B.

Verify the user is sending the document to the correct printer queue.

C.

Have each user send the same document to the correct printer queue.

D.

Stop and restart the print server queues, and then have the user resend the document.

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Questions 31

A technician is troubleshooting a laptop/projector combination that is displaying artifacts on the screen. When a different laptop is connected to the projector, the image appears to be correct but is very dim.

Which of the following steps should the technician take to address these issues? (Choose two.)

Options:

A.

Update the video drivers on the laptop.

B.

Increase the projector contrast.

C.

Replace the original laptop.

D.

Change the aspect ratio on the projector.

E.

Replace the bulb in the projector.

F.

Modify the laptop’s display resolution.

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Questions 32

A technician is ordering a new motherboard and processors for a company email server. When reviewing the vendor licensing agreement, the technician sees that there is a flat per-socket licensing fee.

Which of the following motherboard/processor combinations should the technician order get the BEST performance while minimizing licensing fees?

Options:

A.

A dual-processor motherboard with six hyper threaded cores each.

B.

A single-processor motherboard with hyper threaded eight cores.

C.

A dual-processor motherboard with eight overclocked cores each.

D.

A single-processor motherboard with ten overclocked cores.

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Questions 33

A user reports being unable to browse the internet. A technician believes the cause of the issue is related to DNS. Which of the following should the technician perform NEXT?

Options:

A.

Test the theory attempting to browse to a website known IP address.

B.

Implement preventive measures by manually assigning a DNS server to the PC.

C.

Identify the problem by running the command ipconfig / flushdns.

D.

Document the finding in the organization local knowledge base.

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Questions 34

Which of the following Ethernet cables would BEST support an application that requires a 600 Mbps throughput at the lowest price point?

Options:

A.

Cat 3

B.

Cat 5

C.

Cat 5e

D.

Cat 6

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Questions 35

Which of the following IEEE 802.11 standards includes the use of MIMO technology?

Options:

A.

802.11a

B.

80211b

C.

802. 11gt

D.

802. 11n

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Questions 36

A technician is setting up a printer for a small office that does not have an RJ-45 jack. The users’ computers are all in the same workgroup and are connected physically to the same network switch. The technician needs to make sure all users can print to the new printer through the switch. Which of the following should the technician configure?

Options:

A.

Shared printer

B.

Print server

C.

Bluetooth printing

D.

Cloud printing

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Questions 37

A technician would like to install an internal storage drive for a computer. Which of the following cable connectors would MOST likely be used to transfer data? (Select TWO).

Options:

A.

USB-C

B.

IDE

C.

SATA

D.

USB-A

E.

Motex

F.

Lightning

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Questions 38

Which of the following peripheral types is MOST likely to be used to input actions into a PC?

Options:

A.

Webcam

B.

Mouse

C.

Monitor

D.

Optical drive

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Questions 39

An employee’s mobile device no longer charges, and the employee believes the battery is bad. A technician tests the mobile device and finds it will charge on a wireless charging pad but not when it is connected to a charging cable. Other devices charge without issue when the cable is used. Which of the following should the technician perform FIRST to resolve the issue?

Options:

A.

Clean out the charging port on the device

B.

Replace the mobile device’s battery

C.

Issue a new charging cable to the employee

D.

Send the device for service and give the employee a loaner

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Questions 40

A technician needs to call a user’s cellular provider to troubleshoot a network speed issue with the user’s mobile device. Which of the following technologies is the technician troubleshooting?

Options:

A.

Long-term evolution

B.

Near-field communication

C.

Radio frequency ID

D.

Z-wave

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Questions 41

A user wants to print a large job on both the front and back sides of the paper.

Which of the following settings should the technician advise the user to change in the printer settings?

Options:

A.

Collate

B.

Orientation

C.

Duplex

D.

Transparency

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Questions 42

In a virtual environment, which of the following allows all the VMs to have RAM allocated for use?

Options:

A.

Resource pooling

B.

Measured service

C.

Virtual application streaming

D.

Synchronization

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Questions 43

Which of the following charging and data ports has a non-directional connector?

Options:

A.

Micro-USB

B.

Mini-USB

C.

USB-A

D.

USB-C

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Questions 44

A technician replaced a broken LED screen on a mobile computer. The operating system can be seen perfectly on screen, but the touch screen is non-responsive.

Which of the following are the MOST probable root causes for the given failure? (Choose three.)

Options:

A.

The hardware replacement used is a non-touch-screen.

B.

The touch screen must be calibrated after a replacement.

C.

The digitizer cable is not seated properly on the motherboard.

D.

The new touch-screen drivers must be installed.

E.

The replacement part is dead-on-arrival.

F.

The LCD panel firmware must be updated.

G.

The grounding screws are not securely attached.

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Questions 45

Joe, a user, recently purchased a new multifunction printer and attempted to install it himself. He informed a technician that the printer is on his list of printers, but he is unable to print. The technician sees that the printer is listed as a generic printer under Devices and Printers. Which of the following should the technician do NEXT?

Options:

A.

Reboot the computer into safe mode and try to print a test page

B.

Download the correct drivers from the manufacturer’s website and install them

C.

Unplug the USB cable from the printer and try another USB slot on the PC

D.

Set the printer as the default within the device properties

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Questions 46

Which of the following is used to connect a headset to a laptop?

Options:

A.

eSATA

B.

BNC

C.

RG-6

D.

USB

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Questions 47

A technician receives a cellular from a manager. The technician is instructed to download a service manual directly from the Internet to a laptop. However, there is no WiFi signal or wired Ethernet. Which of the following would be the MOST appropriate connections for the technician to use?

Options:

A.

Hotspot

B.

NFC

C.

Bluetooth

D.

VPN

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Questions 48

A customer accidentally drops a laptop while it is charging. The next day, the customer notices the laptop will not turn on and calls a technician to investigate. The technician confirms the laptop will not turn on and calls a technician to investigate. The technician confirms the laptop will not turn on even though it is connected to the power adapter.

Which of the following components is the MOST likely cause of this behavior?

Options:

A.

Power adapter

B.

Battery

C.

DC jack

D.

Hard drive

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Questions 49

A user wants to build a computer with a high-end CPU, plenty of RAM, and a high-end graphics card for online gaming. The user wants to verify that the graphics card is compatible with the motherboard. Which of the following connection types would the user MOST likely utilize to connect the video card to the motherboard?

Options:

A.

PCle

B.

ISA

C.

AGP

D.

USB

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Questions 50

A customer wants to purchase a new home computer. The machine will mainly be used for internal browsing and streaming video, except on weekends when the customers’ son will use it to play games with friends.

Which of the following should the technician focus on to meet these requirements?

Options:

A.

80mm case fans

B.

Four-core processor

C.

RAID 5 array

D.

16GB DDR2 memory

E.

Dual monitors

F.

Encrypted hard drive

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Questions 51

While troubleshooting a magnetic hard drive, a technician hears a loud clicking noise, Identifies SMART, errors, and notices the operating system will not load. Which of the following is MOST likely the Issue?

Options:

A.

The cooling fans are faulty, causing overheating.

B.

The read/write head Is falling.

C.

The CPU is overclocked.

D.

There are mismatched memory modules.

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Questions 52

A user’s laptop is shutting down unexpectedly. The technician discovers the shutdowns only happen when the laptop is moved from one room to another. The technician reseated the hard drive, memory, battery, and LCD cable, but the laptop continues to shut down.

Which of the following is the MOST probable cause of the issue?

Options:

A.

Residual energy on the motherboard

B.

System overheating

C.

Distended capacitors

D.

Loose battery connection

E.

CMOS battery failure

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Questions 53

A technician Is selling up a VM to be used for testing applications in a sandbox environment. The technician selects quick setup to deploy the client with minimal configuration. The OS is Installed successfully; however, the VM locks up upon the first boot. The host device is operating normally. Which of the following requirements should the technician review prior to making any changes?

Options:

A.

Security

B.

Resources

C.

Network

D.

Emulator

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Questions 54

A user has reported application connectivity problems to the network administrator. The network administrator knows there have been firewall configuration changes recently by a security vendor and believes the issue could be related to a port being closed on the firewall. Which of the following should the network administrator do NEXT?

Options:

A.

See if the same application fails on another workstation

B.

Go into the firewall and open the port

C.

Verify system functionality on the user’s workstation

D.

Document the issue for future reference

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Questions 55

Which of the following devices can be used to connect multiple devices within broadcasting to every network port?

Options:

A.

Unmanaged switch

B.

Hub

C.

Firewall

D.

Cable modern

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Questions 56

A customer’s laptop display has suddenly become very dim. The image of the display can only be seen with a bright, external light, as adjusting the brightness/contracts controls does not cause much change.

Which of the following components MOST likely needs to be replaced?

Options:

A.

LCD panel

B.

Inverter

C.

Video card

D.

Digitizer

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Questions 57

A technician is selecting a long VGA cable to run through the walls and ceiling to a projector. Which of the following cable features will help minimize interference with the video signal?

Options:

A.

Ferrite core

B.

Copper conductors

C.

Plenum

D.

Fiber

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Questions 58

A user's-screen tablet is having issues the screen orientation frequently being incorrect. Which of the following is MOST likely causing the issue?

Options:

A.

The digitizer is malfunctioning

B.

The tablet needs a new screen protector.

C.

The screen rotation is locked

D.

The tablet needs a new inverter

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Questions 59

Which of the following will enable a user to create a PAN?

Options:

A.

Bluetooth

B.

RFID

C.

LTE

D.

Z-Wave

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Questions 60

A user’s personal laptop has been behaving erratically for the past month. Today, however, the user cannot perform any work on the laptop, as the device locks up immediately after logging on. Believing the issue to be a

malware infection, a technician takes the laptop back to the workbench for additional tests and diagnostics. A full-system malware scan returns inconclusive results. The user reports only new software installations have

been made to the laptop.

Following best practice methodologies, which of the following should the technician perform NEXT to resolve the problem?

Options:

A.

Uninstall the new software applications

B.

Document the findings and report them to the user

C.

Do a full backup of the system data

D.

Perform a format and System Restore

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Questions 61

A small business owner wants 10 purchase a primer for the office. The owner needs the printer to be accessible from all workstations but not have functionality lied to one workstation. Purchasing additional computer hardware to support this objective is not an option. Which of the following features should a technician recommend to support the owner's request?

Options:

A.

Duplex printing

B.

User authentication

C.

Integrated print server

D.

Serial connection port

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Questions 62

A user is unable to print to a printer on the network. When a technician runs the ping command, the technician receives a response. However, the hostname is correct when the technician runs the nslookup command. Which of the following BEST describes the issue the technician is seeing?

Options:

A.

A missing subnet mask

B.

An IP address conflict

C.

An incorrect default gateway

D.

A DHCP timeout

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Questions 63

A business owner is concerned about excessive paper usage but is not concerned about the wear to the printer of the use of toner. The business owner asks a technician to find a low-cost solution.

Which of the following is the BEST action for the technician to perform?

Options:

A.

Configure duplexing

B.

Enable collating

C.

Adjust the orientation

D.

Decrease the quality

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Questions 64

A developer reposts a recurring computer issue while compiling a program. The computer works at first, but it locks up during the compilation process. An immediate reboot does not resolve the issue. Which of the following procedures will MOST likely solve the problem?

Options:

A.

Reapply thermal paste

B.

Reseat the video card.

C.

Update the BIOS firmware.

D.

Decrease the number of memory modules.

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Questions 65

Which of the following offers the FASTEST download speeds for home users?

Options:

A.

ISDN

B.

DSL

C.

Cable

D.

Satellite

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Questions 66

Joe. a user, would like to share an internet connection with his roommates, but he wants to ensure access to Ms data is protected. Which of the following is the BEST solution?

Options:

A.

Configure a guest network.

B.

Configure IP blacklisting.

C.

Configure MAC filtering.

D.

Configure a network DMZ.

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Questions 67

A technician is selling up a router at a remote location. The technician must be able to connect to the router through a console router in the event the broadband connection fails. Which of the following Internet connections should be implemented?

Options:

A.

Dial-up

B.

Fiber

C.

Cable

D.

DSL

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Questions 68

A user powers on a desktop computer and the following error appears on the monitor: is not found. The user notes there are no visual indications of an error. A reboot yields the same result. Which of the following is the MOST likely cause of the issue?

Options:

A.

The system partition is set to active.

B.

A USB flash drive that contains offline diagnostics is plugged in.

C.

The CD-ROM drive contains a Windows setup disk.

D.

The boot order has changed.

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Questions 69

A user's laser printer stops printing when the paper tray is less than half full. Which of the following parts is causing the issue?

Options:

A.

Transfer roller

B.

Document feeder

C.

Transfer belt

D.

Pickup roller

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Questions 70

A user is not receiving emails on a laptop. A technician is able to send emails using the local client, however no new emails are being received. The POP3 and SMTP settings in the corporate email configuration look correct. The technician notices a new antivirus program was installed on the machine recently. Which of the following is MOST likely causing the program?

Options:

A.

The POP3 port is being blocked

B.

The email password stored is incorrect

C.

The user needs to enable TLS

D.

The user is not connected to the internet

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Questions 71

A technician is repairing a computer mat has been falling 10 POST. When the technician presses the power button, the LED lights turn on. the tans rotate, and the hard drive spins up. However, nothing displays on the known-good monitor, and the computer does not boot up. Which of the following will MOST likely provide diagnostic information?

Options:

A.

Pressing the F8 key

B.

Motherboard lights

C.

System specifications

D.

BIOS information screen

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Questions 72

A user is configuring a mobile device to retrieve email from an ISP In the process of verifying the connection, the user receives a message stating the outbound connection cannot be completed Which of the following BEST describes the user's connection trouble?

Options:

A.

SMTP port numbers need to be reconfigured

B.

An alternate IMAP server needs to be selected.

C.

POP3 needs the SSL state reconfigured.

D.

The user needs to connect using SNMP

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Questions 73

Joe. an office manager, Is concerned about printing and electrical costs. He requires all staff members to shut down their computers when away from their desks. He also wants to limit printer use to only times when he Is at his desk. Which of the following should Joe do lo enforce this restriction? (Select TWO).

Options:

A.

Configure the printer on WIFI In Joe's office.

B.

Enable file and printer sharing on Joe's computer.

C.

Enable cloud printing on the punier using Joe's email account.

D.

Disable print spooling on all other users' computers.

E.

Install the printer via USB to Joe's computer.

F.

Connect the printer through Ethernet at Joe's desk.

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Questions 74

A technician is setting up a new workstation. The technician wants to make sure the workstation will not load the OS if a portable hard drive is connected to it. Which of the following should the technician configure?

Options:

A.

Trusted Platform Module

B.

Secure boot

C.

Legacy mode

D.

Drive encryption

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Questions 75

A company wants to protect its users from malicious websites but also provide the ability to log traffic in and out of the network.

Which of the following should the company place within its network to BEST protect its users?

Options:

A.

IDS server

B.

DNS server

C.

Proxy server

D.

Syslog server

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Questions 76

Which of the following ports would allow for the remote management of network devices using community strings? (Select TWO).

Options:

A.

138

B.

139

C.

161

D.

162

E.

388

F.

389

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Questions 77

Which of the following wireless networking protocols includes a standardized version of the technology known as beamforming?

Options:

A.

802.11a

B.

802.11ac

C.

802.11 n

D.

Bluetooth

E.

Z-Wave

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Questions 78

A technician is installing virtualization software on the company developer’s desktop. The developer will need to run several VMs simultaneously. The system is loaded with the Windows 10 OS and has the following

specifications:

* i5 quad-core processor

* 4GB of RAM

* 256GB SSD

Which of the following should the technician upgrade on the system FIRST to meet the developer’s requirements?

Options:

A.

SSD

B.

Processor

C.

RAM

D.

BIOS

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Questions 79

A technician is installing equipment for a new WiFi network using the existing wired infrastructure. Which of the following would allow the technician to complete this task with minimal effort and without replacing any existing equipment? (Select TWO)

Options:

A.

PoE injectors

B.

Managed switch

C.

Network bridge

D.

Access points

E.

Cable modem

F.

Wireless controller

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Questions 80

Which of the following can be used to connect to external devices, can provide charging capability can pass video signals to a monitor, and Is capable of 40Gbps data transfers over a single cable?

Options:

A.

USB-C

B.

Thunderbolt 2

C.

Lightning

D.

DB9

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Questions 81

Joe, a technician. Is trying to locate a specific network cable termination In a network closet. The cables are tangled and in knots. Joe Is able to access one end of the cable, but he cannot follow the cable through to the termination point. Which of the following tools should Joe use to locate the terminated cable end?

Options:

A.

A loopback plug

B.

A cable tester

C.

A tone generator

D.

A multimeter

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Questions 82

Which of the following Is a key benefit of elasticity in regard to cloud computing?

Options:

A.

Eliminates the need for site-to-site VPN tunnels

B.

Allows for the use of public IPv6 IP addresses

C.

Provides the ability to easily scale up/out compute resources

D.

Gives the capability to back up cloud computers

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Questions 83

A technician starts a recently built desktop PC for the first lime, and the fans power on. However, the PC does not POST, and nothing displays on the monitor. Which of the following should the technician do NEXT to troubleshoot the issue?

Options:

A.

Check for OS error codes.

B.

Reseat the system memory.

C.

Replace the monitor.

D.

Replace the CMOS battery.

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Questions 84

A technician is troubleshooting a PC that will not boot The case fans run when the power is switched on, but the PC will not POST, and there is no signal to the monitor The technician opens the case and notices several capacitors appear swollen Which of the following is the MOST Likely reason why the PC will not boot?

Options:

A.

Defective power supply

B Defective RAM

B.

Defective CPU

C.

Defective motherboard

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Questions 85

Joe, a user, dropped his laptop right before a company webinar. During the webinar, the other participants could hear but not see Joe. A technician ran system diagnostics and verified the camera was enabled. Replacing which of the following will MOST likely resolve the issue?

Options:

A.

Hinges

B.

Inverter

C.

Antenna connectors

D.

Bezel

E.

Digitizer

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Questions 86

A customer wants to purchase a single device that can route traffic, perform firewall and forwarding functions, and inspect incoming packets for malicious software. Which of the following should a technician recommend?

Options:

A.

UTM

B.

WAP

C.

IDS

D.

SAN

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Questions 87

A technician needs to convert an existing workstation to host several virtual test computers and servers. Which of the following must be installed and configured on the workstation before any virtual computers can be installed?

Options:

A.

Terminal emulator

B.

Hypervisor

C.

Remote desktop

D.

Guest OS

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Questions 88

A company recently upgraded its network and now wants to repurpose the old workstations. The company has determined the hardware in the workstations is sufficient for processing data, but the workstations are bottlenecked by network speed.

Which of the following would be the MOST cost-efficient solution to mitigate the slow network speeds?

Options:

A.

Upgrade to triple-channel RAM.

B.

Install hubs for every workstation.

C.

Upgrade the workstations with a newer NIC.

D.

Upgrade the motherboard in the workstations.

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Questions 89

Joe, a user, provides the requirements for a new gaming PC to the assigned technician. Joe wants the PC to have high-quality graphics, audio/video, and storage. In addition, the PC must be able to:

  • Store a large amount of data
  • Stream HD graphics, videos, and music
  • Have fast and redundant storage

Which of the following will BEST meet these requirements? (Choose two.)

Options:

A.

File sharing

B.

RAID array

C.

Specialized audio and video card

D.

Maximum RAM

E.

HDD

F.

SSD

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Questions 90

An end user reports being unable to connect to the Internet. A technician tries to ping a well-known site and gets no response. When running ipconfig, the technician notices the IP address of the workstation is 169.254.255.254 with a subnet mask of 255.255.0.0. Which of the following is MOST likely causing the problem?

Options:

A.

The proxy server is configured incorrectly.

B.

The subnet mask needs to be changed.

C.

The DHCP server pool is exhausted.

D.

The DNS cache needs to be flushed.

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Questions 91

Ann, a user, recently dropped her laptop. Since then, an error message stating the HDD is failing has been displaying on screen. Ann brings the device in for repair and tells the technician she does not have a recent backup of her data. The technician determines a replacement HDD is necessary. Additionally. Ann wants to upgrade the OS and the RAM. Which of the following should the technician perform BEFORE replacing any parts on the laptop? (Select TWO).

Options:

A.

Verify the system meets the OS requirements.

B.

Document a summary of actions performed.

C.

Run system diagnostics on the laptop.

D.

Perform a full backup of the data.

E.

Install system updates and device drivers

F.

Check the integrity of the data on the HDD.

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Questions 92

Which of the following cloud models places all responsibility for operating system and application maintenance on the customer?

Options:

A.

Private PaaS

B.

Community SaaS

C.

Private SaaS

D.

Public laaS

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Questions 93

A network technician needs to run a Cat 6 cable to a patch panel in the wiring closet. The cable has already been cut to length and twisted pairs are exposed Which of the following tools should the technician use to complete the task?

Options:

A.

A punchdown tool

B.

A cnmper

C.

A loopback plug

D.

A cable stripper

E.

A multimeter

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Questions 94

A technician is upgrading a legacy wireless router for a home user. After installing the new router and configuring the SSID to be the same, none of the devices will connect to the network. Which of the following should the technician check NEXT?

Options:

A.

OHCP pool configuration

B.

MAC filtering list

C.

Wireless protocol settings

D.

ONS servers

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Questions 95

UESTION NO: 619

A user is building a VM that will house a database that stores sensitive information. The database will also include a large number of CAD drawings. Which of the following is MOST important when building the VM?

Options:

A.

Number of CPU cores

B.

VM version

C.

Disk space

D.

RAM usage

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Questions 96

Which of the following is the purpose of a KVM switch?

Options:

A.

To allow the user to access multiple files

B.

To allow the user to utilize multiple printers

C.

To allow the user to connect to multiple networks

D.

To allow the user to control multiple computers

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Questions 97

A technician just replaced the ink cartridges in an office inkjet printer; however, the printer still does not produce sufficient print quality. Which of the following should the technician try NEXT?

Options:

A.

Buy a new printer.

B.

Clean the heads.

C.

Replace the maintenance kit.

D.

Replace the heating element.

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Questions 98

A user deploys a new access point with the following settings:

The user's computer has the following specifications:

The user does not see the wireless network when trying to connect. Which of the following is the MOST likely cause of the issue?

Options:

A.

The computer does not support WPA2 encryption.

B.

The wireless adapter is incompatible with this configuration.

C.

The antenna being used is directional and not suitable for roaming connectivity.

D.

The operating system is incompatible with the wireless configuration.

E.

The channel width is too wide for non-802.11ac equipment.

F.

The access point should be configured to ad-hoc mode.

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Questions 99

ESTION NO: 643

A user will be traveling for a long duration and wants to be able to work for as much of the time as possible Which of the following features would be BEST for the user to enable?

Options:

A.

Bluetooth

B.

Airplane mode

C.

Wireless

D.

Keyboard backlight

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Questions 100

A technician needs to secure and optimize traffic on a local network by separating client workstations from web servers. The technician only has administrative permissions on the Layer 2 switch to which all of the devices are connected. Which of the following should the technician complete to accomplish this goal?

Options:

A.

Create a separate DHCP scope for the web servers.

B.

Implement an ACL on the switch.

C.

Place the web servers in a DMZ.

D.

Configure the web servers in a separate VLAN.

E.

Set up the web servers on a different domain.

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Questions 101

An IT manager discovered that hundreds of pages of printed materials are being recycled each day because the materials are left on the printer tray instead of being picked up by users.

Which of the following would BEST prevent this waste?

Options:

A.

Send friendly reminders to not print unnecessarily.

B.

Enable duplex printing to reduce paper utilization.

C.

Bill each department for the excess material cost.

D.

Require a code or badge before releasing a print job.

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Questions 102

A user brings in an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes do not register in a word processor. The laptop works fine when the technician tests it with an external keyboard. Which of the following actions would MOST likely resolve the issue?

Options:

A.

Disable the Sticky Keys feature

B.

Clean the keyboard

C.

Reset the BIOS settings to default

D.

Charge the laptop

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Questions 103

A user is unable to access any LAN resources, such as network shares or printers, but Is able to surf the Internet Which of the Mowing troubleshooting steps should a technician perform FIRST?

Options:

A.

Inquire about infrastructure changes

B.

Perform a complete system backup.

C.

Document findings and actions

D.

Establish a theory of probable cause

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Questions 104

A user in a multitenant office building is having issues connecting to company printers and shares but is able to connect to the Internet via Wi-Fi. Which of the following should a technician do FIRST when troubleshooting this issue?

Options:

A.

Check which SSID is in use.

B.

Test the connections with an Ethernet cable.

C.

Install all OS updates.

D.

Update the wireless NIC drivers.

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Questions 105

A technician installed a Cat 5 UTP cable approximately 275ft (84m) from a network switch in an office to a workstation located on a factory floor. The technician sees both a flashing green LED and a flashing orange LED on the workstation’s NIC.

Which of the following should the technician do FIRST?

Options:

A.

Check the RJ45 end connectors, the jacks, and the ends of the run of the Cat 5 UTP cable for loose connections, pinched bends, and visible damage.

B.

Install a powered hub as close as possible to the halfway point in the Cat 5 UTP cable run.

C.

Replace the entire run of Cat 5 UTP cable with Cat 5 STP cable.

D.

Run continuity tests using an Ethernet cable tester to determine if any pairs are broken.

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Questions 106

A potential customer of cloud sewers needs the ability to ramp up computing resources quickly during traffic spikes. Which of the following features is MOST pertinent to providing this business need?

Options:

A.

Rapid elasticity

B.

Resource pooling

C.

Measured service

D.

On demand

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Questions 107

A technician is configuring a new IAN for a client. The technician deploys a DHCP sewer with the following settings

Alter the technician adds clients to the LAN, none of them can contact the Internet which of the following is the MOST likely cause of this issue?

Options:

A.

The DNS sewer needs to be within the same LAN as the clients for it to function

B.

A WINS sewer should not be used when DNS is needed.

C.

The gateway address is not reachable from the LAN.

D.

The IP address range is not usable with that subnet mask.

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Questions 108

A technician is using a laptop with a cordless mouse in an office that has no network connectivity The technician wants to make a change to conserve the battery life of the laptop but wants to continue using the mouse Which of the following function keys would be MOST useful to the technician?

Options:

A.

Touch pad off

B.

Bluetooth off

C.

WiFi off

D.

Airplane mode off

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Questions 109

A visitor tried to connect a device to a company's guest WiFi network but was unable to find the network name, even though other WiFi networks were visible. A technician is able to connect the visitor's?

device to the guest WiFi network after doing some troubleshooting. Which of the following should the technician explain to the visitor?

Options:

A.

Airplane mode was turned on.

B.

The WiFi card drivers were outdated.

C.

The network's SSID was hidden.

D.

There was an IP conflict.

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Questions 110

The Chief Executive Officer wants to ensure company data is stored in a manner that provides the company with complete control over how the data is managed.

Which of the following is the BEST cloud deployment model for this request?

Options:

A.

Community

B.

Hybrid

C.

Public

D.

Private

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Questions 111

The OS on a user's computer will not load. The day before, the user received a BSOD a couple of times that contained S.MAR.T. errors, and the computer was performing very slowly. Which of the following is the MOST likely cause of the issue?

Options:

A.

The TPM needs to be reconfigured.

B.

The hard drive has failed.

C.

The CMOS battery needs to be replaced.

D.

The OS was upgraded.

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Questions 112

Joe, a user, reports that airplane mode is enabled on his smartphone when he is flying. Joe wants to be able to use the airline's Internet service without disabling airplane mode. Which of the following can Joe perform to achieve this goal?

Options:

A.

Pair the smartphone with an LTE hotspot.

B.

Enable WiFi after enabling airplane mode.

C.

Install the airline's official mobile application.

D.

Set up tethering to a personal laptop.

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Questions 113

A technician is upgrading a SOHO Wi-Fi network for a CAD company, replacing an 802 1 Ig router with an 802 11 ac router and migrating all workstations from Windows Vista to Windows 10. Which of the following actions should the technician take to realize the full potential of the new router?

Options:

A.

Lower the RF power of all devices to the lowest needed level

B.

Enable WEP on all Wi-Fi connections

C.

Upgrade the workstations' Wi-Fi NICs.

D.

Disable MIMO on the new router

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Exam Code: 220-1001
Exam Name: CompTIA A+ Certification Exam: Core 1
Last Update: Oct 2, 2022
Questions: 758
$72  $159.99
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