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ISO-IEC-20000-Foundation dumps questions answers

PECB ISO-IEC-20000-Foundation Dumps

Exam Code:
ISO-IEC-20000-Foundation
Exam Name:
ISO/IEC 20000 Foundation Exam
Last Update: Oct 5, 2024
53 Questions
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ISO/IEC 20000 Foundation Exam Questions and Answers

Questions 1

Which statement about the use of technology and tools to achieve and maintain certification is correct?

Options:

A.

The use of technology is mandatory

B.

The technology and tools used shall be assessed during the audits

C.

Any tools used shall be listed on the ISO catalogue of approved tools

D.

The data reported from the tools can be used to provide evidence for audits

Questions 2

Which audit, performed by the Registered Certification Body, is required to be carried out at least annually?

Options:

A.

Internal audit

B.

Recertificat ion audit

C.

Surveillance audit

D.

Gap analysis audit

Questions 3

What is an example of a requirement for the service management objectives?

Options:

A.

They should be shared with the customers

B.

They should be left unchanged, even if services change

C.

They should be consistent with the service management policy

D.

They should be easy to realize