7750X Sample Questions Answers

You have created your IVR script and activated it, however when you try to assign it to an IVR announcement element in your task flow it does not appear.

What is causing this problem?

To instruct the agent to give information to certain callers, a customer wants to have the ability to display a script for their agent in the realtime screen.

Which realtime element is used to achieve this?

The call center supervisor wants to run a Historical and Realtime Report on a selection of agents from different agent groups.

How can this be achieved?

View the Exhibit.

Refer to the exhibit. In the exhibit there are task tags starting with the letters UM.

With which type of media is UM used?

You have added the Silent Monitor button to the contact bar, however the supervisor is reporting that the icon has not appeared on the UI.

What can the agent do to resolve this problem?

A) Reset their password.

B) Logoff and log back on again.

C) Generate a call.

D) Run a historical report.

To display only the service related messages for each process in TTRace, what must be activated?

You have created a new real-time screen for the agents, and assigned it to their profile. However, when they look at it, it does not display information for all groups.

What should you check?