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Which best practice actions are suggested for incident management? Note: There are 3 correct answers to this question.
Which of the following actions can you perform to configure access rights? Note: There are 3 correct answers to this question.
What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.
Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.
What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.
Which key user features allow you to change field properties on the SAP Service Cloud Ul?
Which data is bidirectionally synchronized between SAP Cloud for Customer and SAP Field Service Management?
Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?
Depending on defined conditions, the status of the ticket needs to be set to escalated. Which tool is suitable for this?
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?
What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?
In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout? Note: There are 2 correct answers to this question.
Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?
Which of the following options are features within the Analytics framework? Note: There are 2 correct answers to this question.
Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.
Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.
You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derivedin the service ticket.
Which of the following could be a reason for that?
Note: There are 2 correct answers to this question.
What does the system automatically generate when you create a new employee in SAP Service Cloud?
Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?
You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?
Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.
Which business function in the account master will block the release of quotes to SAP S/4HANA?
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?
Which item can be assigned to organizational structures, team assignments and workflow rules?
Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct answers to this question.
You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?
TESTED 13 Jan 2025