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C_C4H510_04 Sample Questions Answers

Questions 4

What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.

Options:

A.

No security issues with mashup outside of corporate network

B.

Offline access is available

C.

Real-time data access

D.

No additional authorization concept is required

E.

Existing reports can be reused

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Questions 5

Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.

Options:

A.

Activate Scoping Item Determination for Territory Owner in Transaction

B.

Usage of Delegates

C.

Assign Restriction Rules

D.

Configure Work Distribution Rules for Employees

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Questions 6

Depending on defined conditions, the status of the ticket needs to be set to escalated. Which tool is suitable for this?

Options:

A.

Workflow rule

B.

Activity planner

C.

Activity list

D.

Visit planner

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Questions 7

What are the valid schedule types when creating maintenance plans? Note: There are 2 correct answers to this question.

Options:

A.

Recall

B.

Counter based

C.

Absolute

D.

Cyclical

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Questions 8

What is required to set up the organizational structure correctly?

Options:

A.

The root node/uppermost node must be defined as a service organization.

B.

The root node/uppermost node must be defined as a company.

C.

The root node/uppermost node must be defined as a sales organization.

D.

The root node/uppermost node must be defined as an enterprise.

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Questions 9

Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.

Options:

A.

Business roles

B.

Field extensions

C.

Territories

D.

Code list restrictions

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Questions 10

Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct answers to this question.

Options:

A.

Resource scheduler

B.

Account

C.

Contacts

D.

Warranty

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Questions 11

What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.

Options:

A.

Employees

B.

Territories

C.

Incidents

D.

Service agents

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Questions 12

Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct answers to this question.

Options:

A.

Installed bases

B.

Service contracts

C.

Contacts

D.

Registered products

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Questions 13

Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

Options:

A.

Set the access rights to edit.

B.

Set the read and write access to restricted.

C.

Set the read access to restricted.

D.

Set the access rights to display.

E.

Set the write access to restricted.

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Questions 14

: Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.

Options:

A.

Ticket ID

B.

Priority

C.

Installed Base

D.

Ticket Type

E.

Service Category

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Questions 15

You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

Options:

A.

Absolute, counter based

B.

One time. no condition, time and counter based

C.

One time, fixed

D.

One time, time and counter based

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Questions 16

Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

Options:

A.

Online Maintenance

B.

Workflow With Action Account Creation

C.

Data Workbench

D.

Mass Change Account Data

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Questions 17

Which fields can be determined by using SLAs? Note: There are 2 correct answers to this question.

Options:

A.

Service level of incoming tickets

B.

Status

C.

Service category

D.

Ticket due date

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Exam Code: C_C4H510_04
Exam Name: SAP Certified Application Associate - SAP Service Cloud 2011
Last Update: Apr 18, 2024
Questions: 114
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