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CPUX-F Sample Questions Answers

Questions 4

The stage REFINED DESIGN involves- choose three:

Options:

A.

Navigation structure

B.

High-fidelity prototype

C.

Use scenarios

D.

Style guide

E.

Visual design

F.

User journey maps

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Questions 5

24. "HappyHolidays" sells package holidays through their website, happyholidays.com

Alice and Bob are friends. Alice books a trip to Crete on happyholidays.com for her and Bob; she emails the boarding passes to Bob to print out.

David is a customer service representative for HappyHolidays; he uses happyholidays.com to help people who phone the call centre.

Carol is a retired surgeon. She is struggling to book a holiday to Nice on happyholidays.com so she calls HappyHolidays and talks to David; David talks Carol through completing the booking herself. Which one of the following statements is correct?

Options:

A.

Alice and Carol are primary users of happyholidays.com; David is a secondary user of happyholidays.com; Bob is an indirect user of happyholidays.com

B.

Alice is a primary user of happyholidays.com; Carol and David are secondary users of happyholidays.com; Bob is not a user of happyholidays.com

C.

Alice, Carol and David are primary users of happyholidays.com; Bob is not a user of happyholidays.com

D.

Alice is a primary user of happyholidays.com; Bob, Carol and David are secondary users of happyholidays.com

E.

Alice is a primary user of happyholidays.com; Bob, Carol and David are indirect users of happyholidays.com

F.

Alice, Bob, Carol and David are primary users of happyholidays.com

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Questions 6

Fill in the blank:

A Usability evaluation report is a document reporting the results of a usability test, a_________ or a user survey.

Options:

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Questions 7

16. Which two of the following relate to the user experience of a train travel website but not to its usability:

Options:

A.

Pop-ups regularly appear over the text, leading users to become angry and frustrated

B.

Users frequently mention that they like the layout of the website

C.

If a session times out the user does not find out until they have submitted all of their contact and payment

information. They then have to start all over again

D.

The data strip on tickets bought from the website cannot be read by machines at the ticket barriers, forcing customers to queue up to have their ticket checked manually

E.

Tickets bought online do not need to be printed out. Users are able to scan their confirmation emails at the ticket barrier - this removes the worry for users who are concerned about losing their tickets

F.

The website has not been optimised for mobile phones, and users get frustrated and annoyed as they try to fill text fields in

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Questions 8

Choose three correct statements on the definition of a user survey.

Options:

A.

User surveys should be used to evaluate risk assessments and the general risk tolerance of users

B.

A usability evaluation where users are asked about information for usage in establishing personas

C.

A usability evaluation where users are asked to report subjective data into a questionnaire based on their experience of using an interactive system.

D.

User surveys can be used to evaluate users' satisfaction with an interactive system and to gather information on the context of use.

E.

User surveys are not important in the human-centred design

F.

User surveys should be developed in accordance with the human-centred design

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Questions 9

VisitDenmark is planning an app that lets visitors search for attractions, events and restaurants in Denmark.

Which two of the following remarks from an interviewer during an interview about the new app adhere to the master-apprentice principle?

Options:

A.

Interviewee: "Sometimes the opening hours listed for attractions are not up to date" Interviewer: "We'll talk about that in a moment. First, I want to hear more about the types of attractions that interest you"

B.

Interviewee: "It would be nice if the app could show me videos from past music festivals" Interviewer: !iReally? What do you expect from a music festival?"

C.

Interviewee: "I like restaurant reviews but I always read them carefully to find out if they're fake." Interviewer: "Can

you explain what you mean by ;fake'?"

D.

Interviewee: "I am quite interested in design, so I would like to have an overview of museums and shops that show contemporary design" Interviewer: "Can you give me an example of a museum and a shop that you enjoyed?"

E.

Interviewee: "Sometimes the French text is a bit silly. It's clearly written by someone..:1 Interviewer interrupts: "Should there be more pictures?"

F.

Interviewee: "I usually prefer quiet restaurants because they allow me to understand what people in my party are saying" Interviewer: ::Yes. I agree with that. Let me make a note of it. I love restaurants like i;Roligheden" ("Silence") in Copenhagen, which is very quiet indeed"

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Questions 10

Choose the statements that are correct about organisational requirements;

Options:

A.

Market requirements and organisational requirements are examples of requirements from stakeholders who are not users.

B.

A requirement can be a qualitative user requirement or a quantitative user requirement

C.

To convert user needs and user requirements into a working interactive system

D.

An organisational rule that users have to follow when conducting their tasks.

E.

Organisational requirements are requirements on the users that lead to requirements on the interactive system.

F.

A statement of what users must be able to locate, recognise, understand, select or input as part of conducting a task with the interactive system to meet identified user needs in a specified context of use.

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Questions 11

Which one of the following methods is most useful in helping to develop the navigation structure of a new website?

Options:

A.

Contextual interview

B.

Focus group

C.

Heuristic evaluation of a low-fidelity prototype

D.

Heuristic evaluation of a high-fidelity prototype

E.

Card sorting

F.

Storyboard

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Questions 12

Which one of the following statements is INCORRECT?

Options:

A.

Usability evaluation is always required in human-centred design

B.

Usability evaluation is a key element in an iterative humancentred design process

C.

Usability evaluation is most important during the phase "Analysis: understand and specify the context of use" •

D.

Usability evaluations should be conducted as early as possible, because problems that are discovered early are cheaper to correct than problems that are detected late in the development

E.

Paper prototypes are suitable for usability evaluation

F.

Usability evaluation continues until the user requirements are met

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Questions 13

A human-centred________user requirement is a required level of usability to meet identified user needs expressed in terms of measures of effectiveness, efficiency, satisfaction, accessibility, user experience and avoidance of harm from use in a specified context of use.

Options:

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Questions 14

Which one of the following statements best describes the term, "mental model"?

Options:

A.

A description of a fictitious but realistic user and what they intend to do when using an interactive system

B.

A description of the subtasks within a task that have to be carried out in order to reach the user's goals

C.

A person's thought process about how an interactive system works

D.

A low-cost, simple model of a design or concept used to gather feedback from users and other stakeholders during the early stages of design

E.

Information to help a user to interact with an interactive system

F.

A data model of how usability test participants felt about an interactive system following a usability test session

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Status:
Expired
Exam Code: CPUX-F
Exam Name: UXQB Certified Professional for Usability and User Experience - Foundation Level
Last Update: Apr 22, 2023
Questions: 99
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