24. "HappyHolidays" sells package holidays through their website, happyholidays.com
Alice and Bob are friends. Alice books a trip to Crete on happyholidays.com for her and Bob; she emails the boarding passes to Bob to print out.
David is a customer service representative for HappyHolidays; he uses happyholidays.com to help people who phone the call centre.
Carol is a retired surgeon. She is struggling to book a holiday to Nice on happyholidays.com so she calls HappyHolidays and talks to David; David talks Carol through completing the booking herself. Which one of the following statements is correct?
Fill in the blank:
A Usability evaluation report is a document reporting the results of a usability test, a_________ or a user survey.
16. Which two of the following relate to the user experience of a train travel website but not to its usability:
VisitDenmark is planning an app that lets visitors search for attractions, events and restaurants in Denmark.
Which two of the following remarks from an interviewer during an interview about the new app adhere to the master-apprentice principle?
Which one of the following methods is most useful in helping to develop the navigation structure of a new website?
A human-centred________user requirement is a required level of usability to meet identified user needs expressed in terms of measures of effectiveness, efficiency, satisfaction, accessibility, user experience and avoidance of harm from use in a specified context of use.