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  5. SAP Certified Product Support Specialist - SAP Commerce Questions and Answers

E_C4HYCP1811 Sample Questions Answers

Questions 4

A customer reports an error and provides the following snippet of a log file:INFO | jvm 1 | srvmain

| 2013/11/15 21:36:38.829 | ERROR [ImpExWorker<1/4>] (000000RS-ImpEx-Import) [MultiThreadedImpExImportReader] line 11 at main script: worker 1 got error com.microsoft.sqlserver.jdbc.SQLServerException: Violation of PRIMARY KEY constraint

'PK 3819157796645776366'. Cannot insert duplicate key in object 'dbo.users'. The duplicate key value is (8796126019588).INFO | jvm 1 | srvmain | 2013/11/15 21:36:38.876 | de.hybris.platform.jalo.JaloSystemException: com.microsoft.sqlserver.jdbc.SQLServerException: Violation of PRIMARY KEY constraint 'PK 3819157796645776366'. Cannot insert duplicate key in object 'dbo.users'. The duplicate key value is (8796126019588).[HY--1]What could be the root cause of the error?Note: There are 2 correct answers to this question.

Options:

A.

The current PK sequence value is corrupt.

B.

A primary key is used in the database instead of a unique index.

C.

SAP Commerce verifies that the key is NOT unique and reports an exception.

D.

The database engine verifies that the key is NOT unique and reports an exception

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Questions 5

A customer reports an incident where the SAP Commerce system crashes in production. The customer provides the following log:

What would you advise the customer to do to avoid this happening again?

Options:

A.

Configure the auto reconnect property in the JDBC properties to reconnect to the database automatically.

B.

Modify the FlexibleSearch query that fetches catalogs to fix the syntax errors.

C.

Increase the number of connections in the pool if the current number is NOT sufficient.

D.

Fix the missing links between related items in the catalog.

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Questions 6

What activity does SAP recommend to escalate an SAP support incident?

Options:

A.

Contact the incident processor directly via e-mail and increase the priority of the incident.

B.

Create another incident with very high priority (P1).

C.

Contact the Customer Interaction Center (CIC).

D.

Contact the customer's Customer Engagement Executive (CEE).

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Exam Code: E_C4HYCP1811
Exam Name: SAP Certified Product Support Specialist - SAP Commerce
Last Update: Apr 19, 2024
Questions: 40
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