3312 Sample Questions Answers

A supervisor with Avaya Aura® Contact Center (AACC) would like to create a custom Application Display. The data fields available fall into three categories: cumulative, fixed, and instantaneous.

What is an example of a fixed data field?

When more than one agent is available to receive a call, the agent with the highest priority in the skillset will receive the call. If more than one agent has the highest priority, the customer would like the call to be presented to the agent who has been idle the longest since their last Automatic Call Distribution/Control Directory Number (ACD/CDN) call.

Where is this parameter configured?

A customer using CTI to provide screen pops to the agent requires a four second delay inserted before a call is presented to the agent's telephone.

Which Call Presentation Class option would be used to accomplish this task?

A customer with Avaya Aura® Contact Center (AACC) uses an Event Handler to monitor for unsolicited events and failed responses.

Which statement regarding the Event Handler is true?

A customer with Avaya Aura® Contact Center (AACC) has written a script application. The Problem View is showing a syntax error with the following area of script:

IF DAY OF WEEK EQUALS MONDAY..FR1DAY THEN

What is the correct syntax required for this application?

A customer with Avaya Aura® Contact Center (AACC) has opened the Skillset View in the Contact Center Management component.

Which task can be performed from this view?