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PEGAPCBA86V1 Sample Questions Answers

Questions 4

An insurance company provides personal property insurance. Jewelry is categorized as a special type of personal property. Requests for jewelry coverage require that a user managing the request is trained to appraise jewelry. The requirement is to route assignments for jewelry appraisals to users who have this skill, Which one of the following routing approaches would you use?

Options:

A.

Route requests to a work group that uses skill rating parameters for work group members.

B.

Route requests to a decision table which routes the request to a work group in a location where there are users who have appraisal skills.

C.

Route requests to a reporting manager who assigns the request to an available user to ensure fast processing.

D.

Route directly to a user who is a member of work group that uses skill rating parameters.

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Questions 5

Select each description on the left and drag it to the correct field type on the right.

Options:

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Questions 6

A Collect Information step in the case life cycle sets the case status to Pending-Approval. When does the case status automatically update ?

Options:

A.

At the beginning of the step ?

B.

At the end of the process containing the step

C.

At the end of the step

D.

Case status cannot update automatically

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Questions 7

Choose two use cases that require the configuration of conditional paths within the case type. (Choose Two)

Options:

A.

A catering booking application requires customers to enter information about expected party size, event date, and event time. When customers submit the information, the catering company sends a confirmation email.

B.

An application requires customers to specify the type of request from a drop-down list. The request routes to the appropriate department work queue. A user with access to the work queue processes the case through fulfillment.

C.

A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.

D.

A scholarship eligibility application requires students to enter standardized test scores. Students with qualifying test scores can schedule an interview. Students without qualifying test scores receive a rejection email.

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Questions 8

A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance byusing a call center while more experienced customers prefer using the online company forum.

Which three of the following statements are true? (Choose Three)

Options:

A.

New customer obtains troubleshooting assistance by using a call center is a microjoumey

B.

Experienced customer obtains troubleshooting assistance by using the online forum is a microjoumey

C.

New customer obtains troubleshooting assistance by using a call center is a journey

D.

Experienced customer obtains troubleshooting assistance by using the online forum is a journey

E.

Customer obtains troubleshooting assistance is a journey

F.

Customer obtains troubleshooting assistance is a microjoumey

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Questions 9

Consider the following user story:

As a policyholder, I want to add a vehicleoperator to my insurance policy so I can extend coverage to the added operator.

Which two questions help you define the fields for the user view? (Choose Two)

Options:

A.

Will field information about the operator be stored in an external database?

B.

How do the fields for the operator need to be displayed?

C.

Do the fields about the operator need to be displayed in multiple languages?

D.

What fields does the account owner need to see to add an operator?

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Questions 10

A bank wants to allow customers to deposit checks through their mobile phones. The check amount, bank routing number, and payer account number are scanned and sent to a check clearinghouse for processing.

Select each description on the left and drag it to the appropriate Three Pillars element on the right.

Options:

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Questions 11

Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?

Options:

A.

Add an Item Retention alternate stage and define a process for retention of item.

B.

Add a decision in the Item Return process to change the stage when a return is not necessary.

C.

Add a condition to skip the Item Return stage when a return is not necessary.

D.

Replace the Wait step in the Item Return stage with a Change Stage step.

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Questions 12

Where is a When rule referenced when called from a flow? (Choose One)

Options:

A.

Assignment

B.

Decision

C.

Service Level

D.

Connector

E.

Fork

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Questions 13

How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?

Options:

A.

Apply an urgency value to the deadline interval.

B.

Adjust the default assignment urgency value.

C.

Apply an urgency value to the goal interval.

D.

Add an escalation action to the goal interval.

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Questions 14

Which two of the following scenarios are good candidates for rule delegation? (Choose Two)

Options:

A.

The service level on expense reports

B.

Password validation standards

C.

Content of an entail confirming a customer submission

D.

Business policies controlled by regularity compliance

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Questions 15

In which of the following situations would you use a data transform? (Choose Two)

Options:

A.

Copy data between pages

B.

Create properties after the case has been created

C.

Execute a Flow Action

D.

Set default values when creating a case

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Questions 16

When completing a new rule for, the "Apply To" field represents what?

Options:

A.

The other rules the new rule will apply to

B.

The ruleset the rule applies to

C.

The version of the rule

D.

The rules context, or scope, for the purpose of inheritance

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Questions 17

Which two statements identify why you should automate correspondence ? (Choose Two)

Options:

A.

Automating correspondence allows you to advance a case

B.

Automating correspondence allows for sending consistent information to users

C.

Automating correspondence allows you to send timely communication

D.

Automating correspondence keeps all interested parties informeD. d of the current status of a case

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Questions 18

Which two requirements demonstrate the need to configure correspondence? (Choose Two)

Options:

A.

Assign a new insurance claim to a case worker to process.

B.

Phone a customer for additional information about thecase.

C.

Fax a new insurance claim to the auto repair shop.

D.

Text the customer with status changes in an insurance claim.

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Questions 19

A prospective employee must pass a criminal background check before receiving an offer. When would you add a decision point to the workflow process ?

Options:

A.

Verifying prospective employees work references

B.

Declining offer to prospective employee

C.

Running a criminal background check

D.

Offering job to prospective employee

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Questions 20

You want to engage business and IT resources to review the working models. What best practice helps accomplish this objective ?

Options:

A.

Direct Capture of Objectives (DCO)

B.

Guadrail compliance

C.

Pega Cloud

D.

Approval process

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Questions 21

A Wait step may pause a case's processing until a predetermined time expires or _____________________________. (Choose One)

Options:

A.

a subcase or spin-off case is created

B.

a property's value exceeds a threshold

C.

completion of the Assignment

D.

that case or dependent case(es) processing reaches a specific status

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Questions 22

Select each application design requirement on the left and drag it to the appropriate design approach on the right.

Options:

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Questions 23

Select the use case that requires an integration by using roboticprocess automation (RPA).

Options:

A.

An online ordering application submits credit card information to a payment processor through a web service.

B.

An order management application updates a customer profile in a legacy system that lacks an exposed API.

C.

A drug trial management application submits trial data to a protected system through a secure connection.

D.

A service management application lists paint options sourced from a Pega Platform data object.

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Questions 24

Which of the following would be typical data stored in a Pega Data Source?

Options:

A.

Insurance Policy Data

B.

Customer Details

C.

Delivery Options

D.

Case Data

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Exam Code: PEGAPCBA86V1
Exam Name: Pega Certified Business Architect (PCBA) 86V1
Last Update: Jul 1, 2022
Questions: 162
$64  $159.99
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