How do you route an assignment so that any available member of the Finance department can perform the task?
A retail company wants to provide a tracking tool for customers to entertheir order number and see the order status, package location, and estimated delivery date. A small number of customers have requested a visualization tool that allows them to see a map with the path their package has traveled.
Which option fits the scopefor the minimum lovable product (MLP) based on Pega best practices?
A Customer applies for a credit card. In order for the credit card to be approved, the credit card consultant
must receive the results of a credit check.
How do you configure the case types to reflect their relationship?
You are configuring a Confirm and Pay view that includes a payment type selection list. The following image shows the Credit Card Type selection list. One of the payment options is PayPal. Paypal requires users to confirm order details on the PayPal website. How do you configure the link to PayPal to display only when users select PayPal as their payment option ?
Select each application design requirement on the left and drag it to the appropriate design approach on the right.
The goal milestone in a service level defines that amount of time______________.
A pre-approval mortgage case type collects applicant information and real estate property details. Which field type stores and displays an applicant's mortgage loan amount correctly?
When routing to a Work Queue, an assignment remains in the queue until it is selected by an operator. When selected, the case_____________. (Choose One)
Which two of the following are benefits of following Pega guardrails ? (Choose Two)
What three questions should you answer to create effective correspondence ? (Choose Three)
Who is the user that receives the correspondance ?
In a job application case, a hiring manager needs to receive an automatic email notification when the case reaches a Collect Work Sample assignment. How would you configure this correspondance requirement ?
Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?
Choose two use cases that require the configuration of conditional paths within the case type. (Choose Two)
In a purchase request case type, you have the following requirement: Purchase requests should automaticallygo to a manager of an employee.
To meet this requirement, you design a case with a________________.
The first stage of your process contains an assignment step. You need create a new custom user view with appropriate fields for this step. The quickest way to do this is via the__________. (Choose One)
Which configuration informs a user by email when an assignment is added to the user's worklist?
Apartment tenants submit maintenance requests that specify their name, address, request type, and request description. The apartment management company often receives multiple requests from a single address about the same issue. The company wants to identify duplicate maintenance requests that are submitted less than 30 days apart.
Which three configurations, when applied in combination on the Search duplicate cases step, achieve this goal? (Choose Three)
Which two of the following options are benefits of using skin inheritance ? (Choose Two)