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Public-Sector-Solutions Sample Questions Answers

Questions 4

A customer requires an onsite inspection for every business license application with a retail location. They want to establish a consistent checklist for the inspection, with visibility to the applicable regulatory codes for each checklist item. They also require signatures from the inspected business location owner and the inspector.

What Action Plan Template and target object should be used for this use case?

Options:

A.

Action Plan Template with Type="lndustries\ Target Object="Visit"

B.

Action Plan Template with Type="Visit Execution", Target Object = "Business License Application"

C.

Action Plan Template with Type="lndustries", Target Object="Business License Application"

D.

Action Plan Template with Type = "Visit Execution", Target Object = "Visit"

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Questions 5

A public sector agency is leveraging the Business Rules Engine for its Licensing & Permitting implementation. The agency needs to allow multiple permits for a single application, and the permit fee is calculated based on the type of permits selected.

Which two steps would a technical consultant use to address this use case?

Options:

A.

Add a Lightning Component to query and Aggregate the total value of all permits

B.

Add an Aggregate step to the group and add the SUM function

C.

Provide Permission Sets to users for the Expression Set and Lightning Component

D.

Add an Aggregate Group to the end of the Expression Set

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Questions 6

Which three require set up to configure a License Authorization?

Options:

A.

Business Type

B.

Regulatory Authority

C.

Inspection Type

D.

Regulatory Authorization Type

E.

Business Profile

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Questions 7

A government agency is planning for a project Implementation. The project has to comply with regulations for storing protected health information (PHI). What are two different Salesforce security tools that can be used to meet this requirement?

Options:

A.

Field Audit Trail

B.

Setup Audit Trail

C.

Event Monitoring

D.

Platform Encryption

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Questions 8

A customer warns to provide recommendations to the public on what kind of license is required for their business (three types). Key attributes are required to determine the correct license type, such as city & county location, the volume of current business (in S), and the size of the building. The rules often change for the thresholds for the volume and size of the building, so the business needs to be able to update these rules easily.

What declarative components would be required to ask the public these questions and provide a recommendation based on the current rules?

Options:

A.

OmniChannel for capturing answers, along with a Reference Lookup Matrix to evaluate & recommend a license type

B.

OmniStudio for capturing answers, along with Einstein Al to evaluate & recommend a license type

C.

Lightning Web Component for capturing answers, along with Apex to evaluate & recommend a license type

D.

OmniScript for capturing answers, along with a Decision Matrix to evaluate & recommend a license type

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Questions 9

A Consultant has been asked to create a widget that aggregates and calculates information from multiple unrelated objects.

Working with OmniStudio, which tool can accomplish this declaratively?

Options:

A.

Integration Procedures

B.

MuleSoft Integration

C.

SOQL Queries

D.

Apex Classes

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Questions 10

A public sector entity is looking to implement an Emergency Response management package. Which two features are available as part of the package for Volunteer Management?

Options:

A.

Chatbot for volunteers

B.

Automatically update the number of registered volunteers and volunteers needed when shifts are canceled

C.

Volunteers can sign up for volunteer projects and can report time spent on volunteer activities

D.

Volunteers can automatically claim reimbursements for the expenses.

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Questions 11

The City of Snaxboro has implemented CRM Analytics for Public Sector but keeps getting an error message when creating the Analytics (or the Licensing. Permits, and inspections app. They have verified that their users have the appropriate permission sets assigned.

What is the most probable cause for the error message?

Options:

A.

There are no Visit records.

B.

There are no active Action Plan Templates.

C.

Person Accounts have not been enabled.

D.

There are no Violation records.

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Questions 12

A government agency is evaluating the use of Public Sector Solutions. Their legacy solution has been in place for over 20 years; many of their current processes and files are still manual and paper-based. The agency would like to digitize and automate more of its processes and files going forward.

Which Public Sector Solution should a Technical Consultant recommend for this use case?

Options:

A.

Workflows

B.

Smart Forms

C.

Business Rule Engine

D.

Intelligent Document Automation

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Questions 13

Bobahaven has purchased the Licenses, Permits, and inspections modules of Public Sector Solutions and Is eager to transform its constituents' experience by providing authenticated digital permit applications and self-service for constituents Bobahaven's marketing team has provided the consultant with branding guidelines and asset files. The project sponsor has indicated thai while brand standards are important to comply with, the speed to market of this constituent digital experience is a higher priority.

Which two Experience Site templates will the consultant select for building and deploying an authenticated digital experience with some custom branding but with an emphasis on an accelerated development timeframe?

Options:

A.

Select the BYO (Lightning Web Runtime) template and deploy custom-built Lightning Components.

B.

Select the Licenses and Permits Experience Site template, and customize the theme.

C.

Select the Help Center Experience Site template, and customize the theme.

D.

Select the BYO (Aura) template and deploy a mix of custom-built Lightning Components with standard components.

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Questions 14

A company discovered that Salesforce already has a pre-built DataPack, that comes with industry-standard procedures; system administrator wants to move and deploy the DataPack, to achieve this.

Which tool can be used to deploy the DataPack Lightning Web Component?

Options:

A.

VSCode

B.

VSCode and Salesforce DX

C.

Change Sets

D.

ANT Migration Tool

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Questions 15

A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone's health or safety. The PSO is already using Public Sector Solutions. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users and anonymously. Additionally, internal staff should be able to separately track their investigations and any follow-up in a separate Case.

Leveraging Public Sector Solutions functionality, what configuration should the Technical Consultant use to meet the requirements?

Options:

A.

Use the Complaint Case and Case objects.

B.

Use record types on Case, one for the constituents and one for internal staff

C.

Use the Public Complaint and Case objects.

D.

Use a custom object for the Complaint with a lookup relationship to Case.

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Questions 16

The Department of Disaster Assistance is implementing Grams Management using Public Sector Solutions. One of the pain points in the current process is that every grant application reviewer follows a different business process to review the applications received. A solution has been engaged to standardize this process using the Public Sector Solution toolkit. What should be the best solution to achieve this task?

Options:

A.

Create a guided omniscript guided process to define due diligence steps, related tasks, and documents to collect.

B.

Develop a standard set of processes/guides to coach the reviewers and ask them to follow them without fail.

C.

Use Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect.

D.

Use a screen flow on Accounts to define due diligence steps, related tasks, and documents to collect.

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Questions 17

A government-supported agency that helps constituents track the status of their claims is using Public Sector Solutions. For claim assessors to review and process claims, it is crucial to see the applications' Decision Explanation Logs.

Which component can be added to see the history of Decision Explanations for a claim?

Options:

A.

Decision Explainer Log History

B.

Log History

C.

Audit Log

D.

Record History

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Questions 18

A government agency uses Public Sector Solutions to manage permits and gram approvals. The approvals team leader wants to improve team efficiency by ensuring everyone in the approvals team can see a summary of their open applications pending approval, including how long the application has been pending approval and the moment they log in to Salesforce for the day.

In this scenario, which is the correct reporting and analytics solution to provide Approval insights to team members on login?

Options:

A.

Create a custom Approvals report using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver role.

B.

Provide CRM Analytics licenses to all team members, create a custom Approvals dashboard using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver profile.

C.

Create a custom Approvals dashboard using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver profile.

D.

Provide CRM Analytics licenses to all team members, create a custom Approvals report using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver role.

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Questions 19

A customer has specific steps/tasks that need to be performed every time a new Business License Application comes in. The following actions must be completed:

•The applicant must upload an image of their driver's license

•The license reviewer must perform a background check within five business/working days

•The license reviewer must enter the background check results into an external system manually within two business days of completing the background check

•The license reviewer must provide a recommendation to the approver to approve/reject the application & submit it for review

•The license reviewer may add additional steps/tasks for a particular application as needed

Which statement is true regarding Action Plan Templates relative to the business requirements above?

Options:

A.

An action plan template can be created (or the business license application object, and a document checklist item for the Image upload can be created

B.

The reviewer users cannot create their own tasks within a predefined action plan template

C.

Action plans cannot have tasks with due dates dependent upon prior tasks within the action plan

D.

A document checklist item for an action plan template cannot be created

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Questions 20

The City of Bobahaven is setting up Employee Experience Management and needs to ensure that sensitive HR data is protected.

What configuration should the Technical Consultant perform to assist with meeting this requirement?

Options:

A.

Disable all approval processes on the Case object

B.

Disable the Grant Access Using Hierarchies setting on the Case object

C.

Mirror the Org Chart into The Role Hierarchy

D.

Set the Organization-Wide Defaults (OWD) for the Case object to private

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Questions 21

A user called in for a status update on their application. In reviewing the application, the caseworker has come to find out that the application was incorrectly prioritized. The case worker's supervisor advised the case

worker to check the decision log to see exactly why the application was prioritized the way it was. However, the caseworker cannot see the component even though the Administrator has confirmed it is on the page

layout.

What should the Administrator check for next?

Options:

A.

Verify that the case worker has the Decision Explainer Permission set.

B.

Verify that the case worker has the Rules Engine Runtime permission.

C.

Verify that the case worker has OmniStudio Admin permission.

D.

Verify that the case worker has OmniStudio User permission.

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Questions 22

A government agency wants to provide the ability for an external customer to apply for a grant They require data about the applicant their financial status, project plans, and other details, which must match the structure of their paper form lo comply with the Paper Reduction Act. The expectation is that there will be a lot of interest in this grant, and a high volume of applications will occur. It is also required to have pixel-perfect branding of the application within us authenticated website.

What tool(s) would be required to provide an application form like experience to enter this data?

Options:

A.

OmniChannel, Flows, Apex, and DataLoader

B.

Scripts, Einstein Al, Assessments, and Grants

C.

OmniScripts, DataRaptors, Integration Procedures, and FlexCards

D.

Application Form, Lightning Web Components, Communities, and Applications

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Questions 23

A Technical Consultant is implementing an experience site for a government agency where they will be accepting grant applications during a specific window of time. The Technical Consultant expects a high volume of interest in this grant offering.

What three steps or tools should be leveraged to ensure the solution can support this surge?

Options:

A.

Perform UAT testing to find defects in the code

B.

Set up IP restrictions to control who can access the website and when

C.

Identify expensive processes to offload to asynchronous processes.

D.

Implement CDN and waiting rooms

E.

Analyze and test the application for the expected load with a load testing tool

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Questions 24

What are the three different key modules of Public Sector Solutions: Business Rules Engine?

Options:

A.

Expression Maps

B.

Expression Sets

C.

Decision Table

D.

Decision Matrix

E.

Decision Tree

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Exam Code: Public-Sector-Solutions
Exam Name: Salesforce Public Sector Solutions Accredited Professional (SP24)
Last Update: Jun 21, 2024
Questions: 96
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