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Public-Sector-Solutions Sample Questions Answers

Questions 4

A government agency is planning to determine applicable fees for customers based on complex data entered by the customer. Business users would like to test this feature with multiple samples before going live.

How can the agency execute and confirm samples?

Options:

A.

By utilizing the flows

B.

By utilizing the expression sets in BRE module

C.

By utilizing the integration procedures

D.

By utilizing the combination of data raptors and integration procedures

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Questions 5

A government agency recently implemented Public Sector Solutions to drive efficiency in its licensing programs; they are leveraging OmniStudio in their implementation. Post-implementation, some stakeholders still have efficiency concerns with certain parts of licensing processing.

Which OmniStudio feature could a technical consultant recommend to identify potential areas for further Improvement?

Options:

A.

OmniStudio Tracking Service

B.

Field tracking services

C.

Event Monitoring

D.

Roll Up libraries

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Questions 6

Apublic sector agency Is looking to digitize Its operations for Emergency Response. As the technical consultant on the project, the expectations are to roll out a public facing portal that allows citizens to submit a simple emergency request with some basic information.

Which two are the correct approaches a consultant should take to meet these objectives?

Options:

A.

Build a digital experience site using pre-configured emergency response management (ERM) specific template

B.

Create a custom Case Record Type and leverage a prebuilt Contact Support Form

C.

Build a digital experience site using the Help Center template based on the agency's requirement

D.

Leverage prebuilt Emergency Service Request flow.

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Questions 7

A Public Sector Organization (PSO) is implementing Public Sector Solutions. It has a requirement that they would like to keep a list of assessment indicators that their teams will use during inspections and have those indicators mapped to regulatory codes that team members can reference.

Leveraging the Public Sector Solutions data model, how can the Technical Consultant meet the requirement for the PSO?

Options:

A.

Create a master-detail relationship between Regulatory Code and Assessment Indicator

B.

Use the Regulatory Code Assessment Indicator junction object

C.

Use the Assessment Indicator Regulatory Code junction object

D.

Create a lookup relationship on both objects to a junction object called Regulatory CodeMap

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Questions 8

The Department of Disaster Assistance would like to enhance its existing grant management experience using the “Grants Management" Public Sector Solution. What are the correct sequential stages involved in the grant management lifecycle?

Options:

A.

Plan, Apply, Engage, Review, Award, Manage and Close Out

B.

Plan, Engage, Apply, Review, Award, Manage and Close Out

C.

Engage, Apply, Plan, Review, Award, Manage and Close Out

D.

Apply, Engage, Plan, Apply, Review, Award, Manage and Close Out

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Questions 9

What are the three different key modules of Public Sector Solutions: Business Rules Engine?

Options:

A.

Expression Maps

B.

Expression Sets

C.

Decision Table

D.

Decision Matrix

E.

Decision Tree

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Questions 10

A large government agency is looking to transform its legacy systems using Salesforce. The agency routinely disperses loans to small and medium businesses using a public portal and the number of users can scale up to more than 100 million in the future. The agency is planning to use Experience Cloud to build this public portal.

Considering the number of users, what license types should they consider using?

Options:

A.

Customer Community

B.

Channel Account

C.

Customer Community Plus

D.

Partner Community

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Questions 11

Foodvania is using Business Rules Engine (BRE) to help with the application review process in their Public Sector Solutions implementation. The Administrator of Foodvania's Salesforce instance has been tasked with finding out why some applications are being prioritized incorrectly.

Where in the current configuration would an Administrator look to find a plausible explanation for the incorrect prioritization?

Options:

A.

Check the entry condition.

B.

Check the Expression Set.

C.

Check the Calculation.

D.

Check the Decision Matrix.

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Questions 12

To allow a user to access the Public Sector Solutions Employee Experience pre-built application.

Which three permission sets need to be assigned?

Options:

A.

Employee Experience Community Access

B.

Employee Productivity Plus User Data Access

C.

Employee Experience for Public Sector

D.

Employee Productivity Plus Access

E.

Public Sector Solutions User Access

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Questions 13

apublic sector agency needs to build an Experience Cloud template for channel sales workflows. The agency will be recruiting and onboarding associates for issuing licenses for alcohol and beverage distribution. Then key requirement is to be able to easily configure lead distribution, deal registration, and marketing campaigns.

Which Experience Cloud template should they use?

Options:

A.

Customer Account Portal

B.

Aloha

C.

Partner Central

D.

Help Center

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Questions 14

A government agency has implemented an eSignature solution and has chosen DocuSign as the vendor. As part of the nonfunctional requirements, the system needs to poll the status of signed envelopes.

What is the best way to achieve this requirement?

Options:

A.

Use the ContractDocumentStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process.

B.

Use the ContractStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process.

C.

Use the REST API provided by DocuSign to poll the status of a particular envelope.

D.

Use the ContractEnvelopeStatusScheduler Apex class to schedule and poll DocuSign for statuses of envelopes submitted as part of the eSignature process.

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Questions 15

A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and has filed a complaint with the city. The city uses Public Sector Solutions for LPI (Licensing, Permitting & Inspections) to manage residential construction permits.

What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?

Options:

A.

Link Inspections and Visits to Permit Applications

B.

Configure Inspections and Visits

C.

Link Cases to Permits

D.

Configure Action Plans on Cases and Permits

E.

Set up Business Rules Engine (BRE) to determine Complaint validity.

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Questions 16

What is right order of the grantmaking lifecycle?

Options:

A.

Engage, Award, Plan, Review.

B.

Plan, Engage, Award, Review.

C.

Review, Award, Engage, Plan

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Questions 17

A government agency would like to ensure that the calculation for ……. Correctly; the System Administrator needs to ensure that the …

Where in the Expression Sets can the Administrator set the data …

Options:

A.

Entry Criteria for Process builder

B.

Under Add Resource in Expression Sets

C.

Under the Decision Table

D.

Under OmniScripts and while setting options

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Questions 18

Which three require set up to configure a License Authorization?

Options:

A.

Business Type

B.

Regulatory Authority

C.

Inspection Type

D.

Regulatory Authorization Type

E.

Business Profile

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Questions 19

What are the two key document types that a consultant…. Implementation?

Options:

A.

User Stories

B.

Functional requirements specification (FRS)

C.

Marketing plan

D.

Budget plan

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Questions 20

A Technical Consultant is implementing an experience site for a government agency where they will be accepting grant applications during a specific window of time. The Technical Consultant expects a high volume of interest in this grant offering.

What three steps or tools should be leveraged to ensure the solution can support this surge?

Options:

A.

Perform UAT testing to find defects in the code

B.

Set up IP restrictions to control who can access the website and when

C.

Identify expensive processes to offload to asynchronous processes.

D.

Implement CDN and waiting rooms

E.

Analyze and test the application for the expected load with a load testing tool

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Questions 21

After a grantseeker has submitted an application for review. Foodvania needs to review the Funding Request and allocate the funds appropriately. For audit purposes, all expenditures must be tracked according to how the money was disbursed (Mortgage arrearage. Utility assistance, etc.).

Which two would the consultant build to handle this request utilizing Public Sector Solutions(PSS)?

Options:

A.

Recommend using PSS with the Nonprofit Success Pack.

B.

Recommend using PSS with the Outbound Funds Module.

C.

Recommend using PSS with the Grants Management product.

D.

Recommend using PSS with FinancialForce Accounting.

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Questions 22

: 68

The City of Snaxboro has several License and Permit forms that are long and complex. Applicants often fill out these forms incorrectly and forget to submit key pieces of information, resulting in requests for more information on their applications. The city wants to use Public Sector Solutions and digitize these forms to increase the accuracy of information submitted by applicants and reduce processing times.

What three recommendations should a Technical Consultant provide to the city to achieve this?

Options:

A.

Add spaces in the names of each of the elements. This ensures improvement to OmniScript's load time.

B.

Create a PDF form and integrate it with the Public Sector Solutions application intake form process

C.

Review the application forms and find logical points in the process that can be broken into shorter steps.

D.

Review the application forms and try to replicate them as much as possible in a single step using OmniScripts.

E.

(Analyze all the application forms and create simple, reusable OmniScripts for processes that are repeatable.

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Questions 23

A government agency recently migrated to Salesforce and is very excited to be on board, but their System Administrators have doubts about installing the Omnistudio package.

Which three tasks must be completed or checked before installing the Omnistudio Package?

Options:

A.

Enable Orders

B.

Enable Assets

C.

Enable Person Accounts

D.

Ensure the email deliverability access level is set to "All email"

E.

Confirm browser settings meet published minimum requirements

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Questions 24

A government-supported agency that helps constituents track the status of their claims is using Public Sector Solutions. For claim assessors to review and process claims, it is crucial to see the applications' Decision Explanation Logs.

Which component can be added to see the history of Decision Explanations for a claim?

Options:

A.

Decision Explainer Log History

B.

Log History

C.

Audit Log

D.

Record History

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Questions 25

A government agency is responsible for providing licenses to various sporting events. To acquire the license, individuals need to pay the required fees. The System Administrator for Public Sector Solution main responsibility is to automatically map and set the fees for each application to ensure the correct fees are mapped.

Which Business Rules Engine tool is used here?

Options:

A.

Workflow Field Updates

B.

Data matrices

C.

Process Builder

D.

Decision Matrices

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Questions 26

Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector

Solutions to enable their permit application and approval processes. Bobahaven's contact center

management team has noticed an increase in complaints to the contact center regarding lengthy application

response times.

Bobahaven has asked for guidance on identifying applications that are taking longer than the published

Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience.

What should a technical consultant recommend to Bobahaven to solve this problem?

Options:

A.

Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.

B.

Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.

C.

Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.

D.

Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the “application has breached the agreed SLA.

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Questions 27

A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation.

What Salesforce add-on product should a technical consultant recommend for the agency's compliance use cases?

Options:

A.

Setup Audit Trail

B.

Field History Tracking

C.

Salesforce Shield

D.

Classic Encryption

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Questions 28

Bobahaven has previously implemented Salesforce Service Cloud to…

Constituent self-service digital experience. This was implemented previously ….. now ready to implement the public sector Solutions License, Permits…

What is the right solution for this requirement that minimizes customization and site….

Options:

A.

Create a new Applications digital experience using the licenses and permits Experince … components to the experience site.

B.

Create new pages and deploy components such as OmniScripts and FlexCard within the …

C.

Create a new Application digital experience using the Licenses and Permits Expression …as OmniScripts and FlexCards to the new experience site.

D.

Create OmniOut components and deploy them to the existing Help Center experience site.

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Exam Code: Public-Sector-Solutions
Exam Name: Salesforce Public Sector Solutions Accredited Professional (SU24)
Last Update: Oct 3, 2024
Questions: 96
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