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Salesforce-Loyalty-Management Sample Questions Answers

Questions 4

Universal Containers implemented a Loyalty Program six months ago. The Loyalty Program Manager noticed a recent decrease in program efficiency. Now the Manager wants to incorporate a targeted strategy.

Which two benefits should the Administrator expect as a result of running the strategy?

Options:

A.

Personalized digital marketing

B.

Transaction journey data is automatically archived

C.

Customers are rewarded based on their tiers

D.

Data-based segmentation strategy

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Questions 5

Northern Trail Outfitters would like to encourage sustained engagement with its brand over time, the company has created a Promotion that issues a bonus reward to members who make three purchases in a single month.

What type of Loyalty Promotion should the Administrator use?

Options:

A.

Standard Promotion

B.

Cumulative Promotion

C.

Joint Promotion

D.

Aggregate Promotion

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Questions 6

What are the three steps required to complete integration between Loyalty and B2C Commerce Cloud when using the reference cartridge?

Options:

A.

Configure Loyalty Program preferences for B2C Commerce Site

B.

Install Loyalty Management for B2C Commerce Package

C.

Configure connected app named B2C Loyalty Connector

D.

Configure connected app named B2C Commerce Loyalty Connector

E.

Add Loyalty Management for Commerce Cartridge

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Questions 7

Universal Containers (UC) plans to implement Loyalty Management and change its current strategy of giving benefits to all members equally. UC wants to use its Loyalty program to build a network of brand advocates-people who are willing to endorse the UC brand because of positive experiences.

Which three ways can Loyalty Management help to fulfill the new strategy?

Options:

A.

Send promotions at the right time to the right program members using Salesforce CDP's market segmentation capabilities

B.

Define a transactional point-based program, in which one point is earn for every dollar spent

C.

Create a Loyalty program tier with member benefits to keep customers engaged.

D.

Issue tickets to a concert to any Loyalty member that posts a product review on social media

E.

Maintain a Loyalty solution on separate systems (Loyalty Management for accruals and an External Analytics system) to ensure data integrity

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Questions 8

A company has an existing Loyalty Program, and the marketing team wants to start awarding 10% discounts and 100 points to new members upon sign-up.

What does the Program Administrator need to do for a new member to earn this promotion?

Options:

A.

Create a record triggered flow using Journal Type, Journal SubType, Transaction Journal, and Process O Member Benefit Action

B.

Create a record triggered flow using Journal Type. Journal SubType, Transaction Journal. Credit Points action and Issue Voucher action

C.

Create an autolaunched flow using Transaction Journal, Loyalty Ledger, and Get Loyalty Promotions for Transactions

D.

Create an autolaunched flow using Journal Type. Journal SubType, Transaction Journal, Credit Points ° action, and Issue Voucher action

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Questions 9

A company has an existing Loyalty Program. The Salesforce Administrator has been asked to automate the current redemption process for non-qualifying points based on the products, regions, available dates and tiers. What task does the Administrator need to complete first to implement a decision table for the redemption process?

Options:

A.

Create a decision table with input & output values

B.

Create a flow to confirm members have points to redeem

C.

Set the "Is Redeemable" flag on the Loyalty Program Currency

D.

Create an object with fields for storing redemption details

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Questions 10

In order to view the information pertaining to a member’s recent transactions and manual adjustments on the Contact record, what are the two suggestions that an IT Administrator should propose to the Member Services team? Select two

Options:

A.

Incorporate the ‘Member Summary Embedded Dashboard’ on the Contact record

B.

Incorporate the Member Service Manager Home Dashboard on the Contact record

C.

Incorporate the ‘Transaction Journals’ related list on the Contact record

D.

Incorporate the ‘View Member Profile’ component on the Contact record

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Questions 11

A hotel group has finished setting up its Loyalty program and now wants to provide its Loyalty members with live updates about their program membership. They are looking for a solution that lets members view their membership details whenever they want to, and expect that this can be implemented without a need for complex customization.

Using the available product features of Loyalty Management. Which three tasks should an Administrator implement to meet the Hotel group's requirements?

Options:

A.

Associate the site with the new Hotel Group Loyalty Program using API integration endpoints

B.

Associate the site with the new Hotel Group Loyalty Program

C.

Connect the website to the hotel's payment gateway

D.

Create a site using the Experience Cloud site template called the Loyalty Member Portal

E.

Add Loyalty lightning components to the site that show members their Loyalty program details, points balance, recent transactions, and currently assigned tiers.

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Questions 12

A retailer of sports clothing and accessories is currently looking to roll out a Loyalty Program for its customers and sets up a

Loyalty Program using Salesforce Loyalty Management. The retailer has decided to implement four-tier groups that will be associated with the program.

What are the three necessary attributes that need to be defined when setting up tier groups?

Options:

A.

Qualifying period

B.

Fixed Tier Model

C.

Tier Period

D.

Tier Model

E.

Non-Qualifying Period

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Questions 13

A company has recently rolled out a Loyalty Program in the production environment in the Monitor Workflow Services from Setup, the System Administrator noticed that all the Loyalty automations that have Data Processing Engine actions are failing, but the rest of the loyalty automations are working correctly.

What is the root cause of this?

Options:

A.

The Default Workflow User is missing the Data Pipelines Base User permission set license

B.

The Default Workflow User is missing the CLAAnalytics Base User permission set license

C.

The Default Workflow User is missing the Loyalty Management permission set license

D.

The Default Workflow User is missing the CLAAnalytics Base User permission set license

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Questions 14

An Administrator must configure a tier point reset for a Loyalty Program to occur once every two years.

Which two setting does the Administrator need to consider in this scenario?

Options:

A.

The Loyalty tier group field is populated.

B.

The qualifying point reset date, period, and frequency are set on the tier group.

C.

The Currency type field must correspond to qualifying.

D.

The currency type field must correspond to non-qualifying.

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Questions 15

How should a Loyalty Management consultant integrate Marketing Cloud with Loyalty Management in order to create journeys for promotions?

Options:

A.

Use Marketing Cloud Server-Side JavaScript

B.

Use Custom Apex code via a middleware ETL tool

C.

Use Salesforce Customer Data Platform

D.

Use Marketing Cloud Connect

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Questions 16

What two ways could an Administrator configure a Promotion to target a specific audience?

Options:

A.

This functionality does not exist in Salesforce Loyalty Management.

B.

Create a campaign for a promotion. Create member segments in a third-party tool.

Associate the members to campaigns via Campaign Members.

C.

Create a segment in the Salesforce Customer Data Platform and associate the segment to the promotion

D.

Link a promotion to a campaign and associate a segment to the campaign

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Questions 17

While designing an experiential Loyalty Program, what are the two recommended objects to be used as a best practice to track what type of activity the member has with the program?

Options:

A.

Loyalty Ledger & Transaction Journal

B.

Loyalty Member Currency & Transaction Journal

C.

transaction Journal Type & Transaction Journal Subtype

D.

Journal Type & Journal Subtype

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Questions 18

A Consultant needs to set up a new tier-point reset process for a new Loyalty Program, where the data-processing engine (DE) configuration is required.

How should the Consultant set up the data-processing engine with the least configuration effort?

Options:

A.

Create a copy of the reset qualifying points DPE template.

B.

Create a copy of the expire fixed non-qualifying points DPE template.

C.

Create a new data-processing engine from scratch / by first principle.

D.

Create a copy of the expire activity based non-qualifying points DPE template.

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Questions 19

A company has decided to use Loyalty Management for customer retention, which will lead to increased revenue. Based on market research, the company decided to make the points available for its Loyalty Program Members after the return period of 14 days is over.

What is the best solution to meet the company's business requirements?

Options:

A.

Install App Exchange

B.

Enable Pending Points

C.

Enable Deferred Points

D.

Enable Escrow Points

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Questions 20

A Marketing Manager is trying to find a dashboard that shows a reward programs progress but does not see any reports or dashboards with this information.

What does an Administrator need to do to present Loyalty Program data to the Marketing Manager?

Options:

A.

Modify the Marketing user profile to include permission to run reports.

B.

Create a permission set to run reports and assign it to marketing users.

C.

Enable CRM Analytics and create a Loyalty app.

D.

Search Salesforce AppExchange for Loyalty Analytics apps.

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Questions 21

A loyalty Program would like to set up a new process where a push notification or email will be sent to the client immediately after a voucher is added to their member account within Salesforce Marketing Cloud.

The notification message will require the “first name” and the “membership number” to personalize the message and, a custom object named

“voucher issued” with the necessary data attributes.

Which option for the entry event should be selected as the preferred implementation approach that can meet the requirements with the least amount of development effort?

A)

B)

C)

D)

Options:

A.

Option A

B.

Option B

C.

Option C

D.

Option D

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Questions 22

How is Loyalty Management data, including Loyalty Program, Loyalty Tier, and Member Benefits made available in Salesforce CDP?

Options:

A.

Configure Loyalty data in the CDP through S3 buckets (Cloud).

B.

Configure the Loyalty Data Accelerator Package.

C.

Ensure Loyalty data is enabled and mapped in the CDP daily.

D.

Configure Loyalty Management Bundle Data Mappings.

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Questions 23

Universal Containers (UC) has defined a points-based Loyalty Program, and the Loyalty members must receive an email with the point balance every time it is updated.

What should the Salesforce Administrator set up to enable a real-time currency model?

Options:

A.

Create a Flow to update the Points Balance field

B.

Enable Real-Time Update of Qualifying Points Balance

C.

Enable Real-Time Update of Non-Qualifying Points Balance

D.

Non-Qualifying Points updates happen in real-time by default

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Questions 24

Northern Trail, outfitters (NTO) needs to process tier assessment rules on its member’s anniversary date NTO wants to set up a Data Process Engine that transforms the data that is available in Salesforce and writes back the transformation results as new or updated records.

Which Kind of permission Set is required to enable the Data Processing Engine definitions?

Options:

A.

CLA Analytics Base Admin

B.

Data Pipelines Base User

C.

Rule Engine Designer

D.

Loyalty Analytics admin

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Questions 25

A loyalty Program has two existing partners, a snacks manufacture and a beverages importer. There are two new products that need to be directly associated with the respective partner products within the loyalty partner product section.

The below products have been added to the system and are available under the product objects.

Chocolate cookies, linked with product category snacks

Green soda from beverage importer

Which two steps should an Administrator take to fulfill task with the least effort?

Options:

A.

Add the partner in the lookup on the snack product

B.

Choose ‘’Category’’ option and map the Chocolate cookies to the partner.

C.

Add the partner in the Lookup on the Chocolate cookie product.

D.

Choose ‘’Product” option and map the green soda to the partner

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Questions 26

An IT Administrator has received a request from the Customer Service team to enable agents to view the Loyalty Program Member information on a Case record in Service Cloud.

What steps should the Administrator take to configure this?

Options:

A.

On the Case Page Layout, the Related Record component should be added with the 'First Lookup' selected as the 'Loyalty Program 0 Member'

B.

On the Case Page Layout, the View Member Profile' component should be added and the required Related Lists from Loyalty Program ® Member should be selected

C.

On the Case Page Layout, the Loyalty Program Member Related Lists are available and should be directly embedded to show the Loyalty information

D.

On the Case Page Layout, the View Related Membership' action should be added to the Highlights panel and the Loyalty information to be displayed should be selected

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Questions 27

The existing Loyalty Program would need to have its "members-record" transferred from an SQL database into a new Salesforce Loyalty Management org, where its members' records are kept within a data table named "tbl_Member" with the following data contents:

• the program member's personal particular and contact information

• member's current-tier value

• member's tier-points

Which object combinations should be used for data migration of the source's member records into the Loyalty Member org?

Options:

A.

"LoyaltyProgramMember', "LoyaltyTier". "LoyaltyProgramCurrency". "Contact" and "Account" Object.

B.

"LoyaltyProgramMember", "LoyaltyMemberTier", "LoyaltyProgamCurrency". "Account" Object.

C.

"LoyaltyProgramMember", "LoyaltyTier", "LoyaltyMemberCurrency". 'Contact" and "Account" Object.

D.

"LoyaltyProgramMember". "LoyaltyMemberTier", "LoyaltyMemberCurrency". "Contact" and "Account" Object.

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Questions 28

Using extensive Data Processing Engine jobs to modify Salesforce data at scale,

which two limits should be monitored?

Options:

A.

Record Storage Limits

B.

Batch Limit in Bulk Api

C.

Data Pipeline Limits

D.

Apex Governor Limits

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Questions 29

A Consultant needs to configure the Loyalty tier groups for a Loyalty Program with the following specifications:

Qualifying period is reset once a year on the 31st of March.

The member-tier is not extended upon expiration.

Which two settings within the Loyalty tier groups configuration should the Consultant configure to meet the required specifications?

Options:

A.

Extend Expiration = member enrollment anniversary

B.

Tier-model = fixed

C.

Tier-model = anniversary

D.

Extend Expiration = no extension

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Questions 30

What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?

Options:

A.

Send Loyalty Promotion Segments to marketing Cloud

B.

Automatically Add a New Individual Relationship

C.

Activating and Publishing the Segment

D.

Enable Connector Settings on all the Loyalty Objects

E.

Enable Service Connector for Promotion Escalations.

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Questions 31

What are the three essential steps to establish a Loyalty promotion with Salesforce CDP and Marketing Cloud? Select three

Options:

A.

Transmit Loyalty Promotion Segments to Marketing Cloud

B.

Automatically Generate a New Individual Relationship

C.

Activate and Publish the Segment

D.

Enable Connector Settings on all the Loyalty Objects E. Enable Service Connector for Promotion Escalations.

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Exam Code: Salesforce-Loyalty-Management
Exam Name: Salesforce Loyalty Management Accredited Professional Exam (SP24)
Last Update: Jul 7, 2024
Questions: 104
$56  $159.99
$42  $119.99
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