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ITILFND dumps questions answers

Exin ITILFND Dumps

Exam Code:
ITILFND
Exam Name:
ITIL – Foundation (v4)
Last Update: Mar 22, 2024
503 Questions
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ITIL – Foundation (v4) Questions and Answers

Questions 1

Which practice makes use of methods from Lean. Agile and DevOps?

Options:

A.

Service desk

B.

Continual improvement

C.

Problem management

D.

Incident management

Questions 2

What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?

Options:

A.

Customer engagement

B.

Operational metrics

C.

Business metrics

D.

Customer feedback

Questions 3

What describes how components and activities work together to facilitate value creation?

Options:

A.

The ITIL service value system

B.

The ITIL guiding principles

C.

The four dimensions of service management

D.

A service relationship

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