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ITILFND dumps questions answers

Exin ITILFND Dumps

Exam Code:
ITILFND
Exam Name:
ITIL – Foundation (v4)
Last Update: May 23, 2024
503 Questions with Explanation
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ITIL – Foundation (v4) Questions and Answers

Questions 1

Which is part of the value proposition of a service?

Options:

A.

Costs removed from the consumer by the service

B.

Costs imposed on the consumer by the service

C.

Outputs of the service received by the consumer

D.

Risks imposed on the consumer by the service

Questions 2

Which step of the 'continual improvement model' defines measurable targets?

Options:

A.

how we get there?

B.

Where are we now?

C.

What is the vision?

D.

Where do we want to be?

Questions 3

What is used as a tool to help define and measure performance?

Options:

A.

A continual improvement register

B.

An incident record

C.

A change schedule

D.

A service level agreement

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