ADM-201 Sample Questions Answers

An Administrator wants to trigger a follow-up task for the opportunity owner when they close an

opportunity as won and another task after 60 days to check in with the customer.

which two automation tools should the administrator use?

Choose 2 answers

Cloud Kicks has asked the administrator to test a new screen flow that create contacts.

What are two key components of testing the flow?

Choose 2 answers

The administrator for AW Computing is working with a user who is having trouble logging

in to salesforce.

What should the administrator do to identify why the user is unable to login?

An administrator at Universal Containers is reviewing current security settings in the company's

Salesforce org.

What Should the administrator do to prevent unauthorized access to Salesforce?

Sales Users at Cloud Kicks are requesting that the data in the industry field on the Account object

displays on the Opportunity page layout.

Which type of the field should an administrator create to accomplish this?

The administrator at DreamHouse Realty added an email quick action to the Case page layout

and is unable to see the action on the case feed.

Which feature must be enabled to ensure the quick action will be displayed as expected?

User at Cloud Kicks want to see information more useful for their role on the Case page.

How should an administrator make the pages more dynamic and easier to use?

Northern Trail Outfitters uses a custom object Invoice to collect customer payment

information from an external billing system. The Billing System field needs to be filled on every

Invoice record.

How should an administrator ensure this requirement?

Users at Universal Containers would like to visually see the sales stages on an Opportunity

page. The administrator is configuring path for Opportunities.

Which is an important consideration for path configuration?

The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out

the web-to-Lead form on their website. They want to send different Message based on the Lead

Industry Field Value.

What Should an administrator configure to meet this requirement?

Northern Trail Outfitters has two different sales processes: one for business opportunities with

four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts

and picklist value options.

What should an administrator configure to meet these requirements?

Sales managers would like to know what could be implemented to surface important values

based on the stage of the opportunity.

Which tool should an administrator use to meet the requirement?

Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.

How should the administrator complete this requirement?

Universal Containers requires a different Lightning page to be displayed when Accounts are

viewed in the Sales Console and in the Service Console.

How should an administrator meet this requirement?

The administrator at cloud kicks has been ask to change the company’s Shoe style field to

prevent users from selecting more than one style on a record.

Which two steps should an administrator do to accomplish this?

Choose 2 answers

The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get

transferred to the appropriate service representative within 5 hours. VIP Customers have access to

support 24 hours a day.

How should this be configured?

A Sales user is trying to manage Campaign Members for an upcoming networking event. The user can view the Campaign, but add new Campaign Members or update Member statuses.

How can an administrator troubleshoot this problem?

Northern Trail Outfitters is using one profile for all of its marketing users, providing read-only

access to the Campaign object. A few marketing users now require comprehensive edit access on

Campaigns.

How should an administrator fulfil this request?

The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing

simple field updated when a lead is created to improve processing time.

What tool should the administrator use to replace the workflow rules?

The administrator at cloud kicks is trying to debug a screen flow that create contacts. One of

the variables in the flow is missing on the debug screen.

What could cause this issue?

When a cloud kicks Opportunity closes, the company would like to automatically create a renewal

opportunity.

Which two automation tools should an administrator use to accomplish this request?

Choose 2 answers

AW Computing would like to improve its Case Lightning record page by including:

• A filtered component to display a message in bold font when a case is saved as acriticalrecord

type.

• A quick way to update the account status from the case layout.

Which two components should an administrator use to satisfy these requests?

Choose 2 Answers

An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.

What are two considerations for this configuration?

Choose 2 answers

The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key place of data is the total of all sales for the year and the progress to the enterprise sales goal.

What dashboard component will effectively show this number and the proximity to the total goal as a

single value?

Cloud Kicks is Introducing a new shoe model and wants to advertise on TV, radio, print, and social under the banner of a called New Runners. In addition, total statistics for this marketing effort need to be aggregated and visible.

Which feature should the administrator use to implement this functionality?

An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.

What should the administrator configure to meet this requirement?

Cloud Kicks generates leads for its different product categories (shoes, apparel, and accessories) through many different sources. While some lead sources are used for all three categories, other lead sources are specific to a single category. The VP of marketing requests that only the proper lead sources be displayed based on the product category chosen.

How should the administrator configure Salesforce to meet this requirement?

Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity

records. Normally, the only field they are editing is the Stage field.

Which two options should the administrator recommend to help simplify the process?

Choose 2 answers

What are three characteristics of a master-detail relationship?

Choose 3 answers

Support agent at Cloud Kicks are spending too much time finding resources to solve cases.

The agents need a more efficient way to find documentation and similar cases from the Case page

layout.

How should an administrator meet this requirement?

The administrator at Clod Kicks updated the custom object Event to include a lookup field to the

primary contact for the event. When running an event report, They want to reference fields from the

associated contact record.

What should the administrator do to pull contact fields into the Custom report?

An administrator created a record trigger flow to update contacts.

How should the administrator reference the values of the active record the flow is running on?

The events manager at dream house realty has a hot lead from a successful open house that

needs to become a contact with an associated opportunity.

How should this be accomplished from the campaign keeping the associated campaign member

history?

Northern Trail Outfitters wants emails received from customers to generate cases automatically.

How should the administrator ensure that the emails are sent to the correct queue?