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  5. SAP Certified Application Associate – SAP Service Cloud 2111 Questions and Answers

C_C4H510_21 Sample Questions Answers

Questions 4

What are the valid schedule types when creating maintenance plans? Note: There are 2 correct answers to this question.

Options:

A.

Recall

B.

Counter based

C.

Absolute

D.

Cyclical

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Questions 5

What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.

Options:

A.

Determining fine-tuning settings

B.

Controlling responsibility

C.

Controlling validity of the service catalog

D.

Reporting

E.

Determining service level assignments

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Questions 6

Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

Options:

A.

Document types

B.

Maintenance plan

C.

Service category

D.

Priority

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Questions 7

Which objects can be used within ticket creation to automatically determine the registered product?

Options:

A.

Installed Base

B.

Installation Point

C.

Warranty

D.

Product

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Questions 8

Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.

Options:

A.

At least one service object needs to be assigned.

B.

A service contract is active.

C.

A customer needs to be assigned.

D.

Address mismatches must be corrected first.

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Questions 9

Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.

Options:

A.

Use the Subticket tabstrip to add a ticket.

B.

Execute an action for grouping tickets.

C.

Maintain the ticket hierarchy.

D.

Select the relevant scoping item.

E.

Define a multi-step approval process.

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Questions 10

Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.

Options:

A.

Scope registered products

B.

Purchase a license for the registered product

C.

Maintain the installed base

D.

Maintain number ranges for customers

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Questions 11

Which key user tool allows you to change field properties on the SAP Service Cloud Ul?

Options:

A.

Mashup

B.

Code list restriction

C.

Workflow rules

D.

Adaptation

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Questions 12

Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

Options:

A.

Set the access rights to display.

B.

Set the write access to restricted.

C.

Set the access rights to edit.

D.

Set the read access to restricted.

E.

Set the read and write access to restricted.

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Questions 13

When an end user logs an incident in SAP Service Cloud, which steps will be used by the administrator to manage the incident?

Options:

A.

Set up a multi-step approval process.

B.

Push the incident to SAP Service Cloud support.

C.

Start processing.

D.

Change the priority to escalated.

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Questions 14

You plan a product recall with the help of automatically generated tickets. Which tool do you use?

Options:

A.

Ticket routing rules

B.

Maintenance plan

C.

Realignment runs

D.

Activity planner

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Questions 15

Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.

Options:

A.

Activate Registered Products in Scoping

B.

Create an Installed Base

C.

Create numeric ranges for customers

D.

Create customer records

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Questions 16

You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

Options:

A.

Maintain the fine-tuning activity for date profiles.

B.

Maintain the fine-tuning activity for contracts.

C.

Create a workflow rule.

D.

Select the relevant scoping question.

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Questions 17

What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system? Note: There are 3 correct answers to this question.

Options:

A.

Offline access is available

B.

Existing reports can be reused

C.

No security issues with mashup outside of corporate network

D.

Real-time data access

E.

No additional authorization concept is required

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Exam Code: C_C4H510_21
Exam Name: SAP Certified Application Associate – SAP Service Cloud 2111
Last Update: Apr 19, 2024
Questions: 117
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