CLSSYB Sample Questions Answers

Voice of the Customer is a Lean Six Sigma technique to determine the ___________ attributes of a product or service.

As we conceive and define a LSS project one of the overriding things we hope to accomplish is to reduce the _____________________.

Al bought a handheld GPS from his local electronics store. When he entered an address it would not function. For the manufacturer of the GPS this would be categorized as what type of cost?

The Control Plan is the road map to sustaining the improvements made through the Lean Six Sigma project and should therefore involve keeping the __________ up to date as a means of supporting the Response Plan.

A Lean Principle that states the process of eliminating waste is a continual process requiring one to always be on the lookout for ways to reduce the seven elements of waste is known as ____________ .

Benefits and working conditions would be primarily the concern of which of the following?

A 5 Why Analysis is used to help identify possible defect causes when which one of the below listed tools is created?

The Value Chain in an organization is the sum total of all the processes which occur in the business to take inputs and turn them into customer desired outputs.

Training cost $2,500 and a project required an initial investment of $23,500. If the project yields monthly savings of $2,500 beginning after 4 months, what is the payback period in months (before money costs and taxes)?

Which of the following would likely not be a CTQ (Critical-to-Quality) for the purchase of a product?

An important factor in a viable _________ is to determine who, when and to what level various personnel must be trained to maintain the improvements made to a process.

At the beginning of a project we must keep in mind there are basically three views of a process: What you THINK it is, What the SUPPLIER wants and What it SHOULD be.

The temperature of a liquid is being measured by a line operator. Which is least likely to be influenced by the instrument?

One of the primary objectives of constructing an X-Y Diagram is to separate the vital few Y’s from the trivial many Y’s.

A Belt has determined that the loan application does not need to be reviewed by accounting thereby improving the number of applications a loan processer can handle. According to Cost of Poor Quality (COPQ) definitions RTY improvement would be considered _______________.