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Select the bolded portion of each property reference by selecting the corresponding type from the list on the right.
In an online shopping application, the primary Case Type PurchaseOrder has two child Case Types: Payment and Packaging. For PurchaseOrder Case PO-11, the system creates Payment Case Pay-37 and Packaging Case Pac-56. Which statement is correct?
In a purchase order case the vendor assigned might not respond to a customer’s query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.
Both the vendor and customer should be notified at each milestone.
To satisfy this requirement, create a service level that specifics two of the following options. (Choose two.)
Which three tasks should be done as part of the DevOps pipeline? (Choose Three)
Which two scenarios describe the appropriate use of an Approve/Reject Step? (Choose Two)
A home loan application requires approvals form the Legal team manager and the Finance team manager. The Legal team manager must approve before the Finance team manager.
How do you configure this requirement?
An application allows consultants to enter their hours on a project on a weekly basis. Consultant hours must be approved by both their manager and the project supervisor. The approvals can be performed in any order.
How do you configure the approvals in the application?
In the Travel booking case type, if a passenger indicates that they are traveling with a service animal, they must document the type, size, and age of the animal, ..do you configure the case life cycle to meet this requirement?
While running through a case life cycle, a business stakeholder notices a problem in a summary view. The view should be read-only but half of the form can be edited.
How can the business communicate this problem to the development tem using Agile Workbench?
An Assignment uses the following Service-Level Agreement: Initial Urgency: 5, Goal: 12 hours (increase Urgency by 10), Deadline: 24 hours (increase Urgency by 15), Passed Deadline: 4 hours (increase Urgency by 20, limit to 5 events). What is the Assignment Urgency 36 hours after the Case reaches the Assignment?
You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days.
What is the process that you follow to create this visualization?
You are developing a car maintenance application for a car service enter. Specific services are performed by different teams. Example services are oil changes, tire rotations, and windshield wiper inspections.
Which two configuration options perform the correct assignment routing? (Choose two.)
Anna is a Pega Business Architect on an Agile project. Which stakeholder does Anna coordinate with to ensure a software bug discovered by the Quality Analyst does not negatively affect the project’s scope?
In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee. To meet this requirement, you design a case with a ____.
Select each Process Step Description on the left and drag it to the appropriate Process Step on the right.
A Company often receives multiple IT tickets for the same issue, such as "the office Wi-Fi is down." You configure a Search duplicate cases step to identify duplicate IT tickets.
What is the basic condition for the Search duplicate cases step?
Which project nears the end of the Prepare phase, you prepare the project plan for review with your development team, two elements does the project plan include? (Choose Two)
Which two actions can you perform from the Explore Data landing page? (Choose Two)
Consider this scenario.
A new Expense Report is submitted and must be reviewed. The assignment urgency and the initial urgency values are both set to 10.
The SLA starts when the assignment is created
If the goal elapses and the assignment is not yet completed, the assignment urgency is increase by 10
If the deadline elapses and the assignment is not yet completed, the assignment urgency increases by 10
If the passed deadline elapses and the assignment is not yet competed, the assignment urgency increases by 10
In the Answer Area, select the urgency for each milestone.
Select each Use Case on the left and drag it to the appropriate Automation on the right.
Which two statements are true about Minimum Lovable Product (MLP) sizing when using the Estimator tool? (Choose Two)
Which two of the following scenarios are good candidates for rule delegation? (Choose two.)
How do you route an assignment so that any available member of the Finance department can perform the task?
Which one of the following options includes the three pillars of a Pega Platform™ application?
In a case which tracks requests for auto loans, a requirement states: Customers should be able to modify contact information at any time during the processing of the case.
Contact information changes must not alter or interrupt the primary flow of the case. Which option meets the needs of this requirement?
A promotion is available when a shopper spends USD100. Which attribute applies?
Identify three principles of Pega’s Center-out™ business architecture. (Choose Three)
Which two requirements can you support by configuring a mobile channel in App Studio? (Choose Two)
Consider the following scenario:
During the Interview process for a Job Application case, an administrative assistant selects the date and location of the interview
Next, an email invitation is sent to the candidate
During the interview, the hiring manager captures notes from the discussion
Finally, the candidate is assigned a technical exercise and the results are added to the case
Select two step names that follow the guidelines for identifying and naming the steps in the process. (Choose two.)
You are defining a user view for a loan application. If the loan applicant indicates there are one or more open accounts, the Date account opened must be before the current date.
Select the approach that meets the validation requirements:
You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.
What does the assignment urgency impact the deadline and passed deadline intervals?
A customer applies for a credit card. In order for the credit card to be approved, the credit card consultant must receive the results of a credit check.
How do you configure the case types to reflect their relationship?
TESTED 15 Oct 2025
