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Change-Management-Foundation Sample Questions Answers

Questions 4

Which statement describes an advantage of using storylelling to engage people’s hearts and mind more fully when communicating change?

Options:

A.

Stories primarily engage rational thought so people logically work out what to do

B.

Stories engage people by providing detailed plans and timescales for change

C.

Stories engage people with the challenges ahead and how can be overcome

D.

Stories entertain and help people relax, so they can be more positive about the change

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Questions 5

Which of the following statements about two-way communication are true?

Two way communication is useful for getting important information out quickly to large groups of people

Two-way communicationencouragesand increases people’s motivation to interact to find out more.

Options:

A.

Only 1 is true

B.

Only 2 is true

C.

Both 1 and 2 are true

D.

Neither 1 or 2 is true

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Questions 6

When change takes a long time to embed, which is the MOST likely stakeholder response that may affect its momentum?

Options:

A.

Change work priorities to devote more time to change

B.

Withdraw attraction and focus on day to day tasks

C.

Redefine the changes to suite then better

D.

Complain to senior management that change is being badly managed

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Questions 7

Which of the following is a purpose of creating a change management plan when preparing for change?

Options:

A.

Document the set of typically recurring actions that contribute to change readness’

B.

Provide a detailed schedule of project and their dependencies

C.

Capture of full list of issues to be resolved before change can start

D.

Record a list of all the change risks and the responsive actions required.

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Questions 8

Which statement describes ‘confirmation bias’?

Options:

A.

People like continuity and find ways to avoid change

B.

People pay most attention to facts agree with their current opinions

C.

People assume that information that is easy to access will be the most important

D.

People allow their ideas to be shaped by what most other people are starting to believe

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Questions 9

Which item should be included within the communication plan?

Options:

A.

The expected benefits of implementing a change

B.

The reasons behind change initiative and the priorities for implementation

C.

Details on what preparations have the completed prior to a change

D.

How the results of a communication activity will be monitored and evaluated

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Questions 10

Which characteristic can be tracked using Mayfield’s stakeholder radar technique?

Options:

A.

The power/influence that a stakeholder has in a change throughout its lite

B.

The changes in roles and responsibilities during engagement

C.

The interest that a stakeholder has in a change through its life.

D.

Change in the stakeholder’s engagement needs and domain

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Questions 11

Which action is a suitable response when resistance to change is shown through sabotage?

Options:

A.

Allocate important change tasks to the saboteurs

B.

Ensure saboteurs are excluded from any involvement with the change

C.

Ignore the saboteurs and hope that people will NOT be influenced

D.

Accept that deliberate attempts to undermine change are inevitable

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Questions 12

According to Tiompenaars and harronden-Turner, which example is a level three basic assumption’ expression of culture?

Options:

A.

Meeting customer need is more important than profit

B.

Senior management grades are entitled to ‘executive’ chairs

C.

The team motto is ‘to deliver excellent service’

D.

The required behaviors are set out in theemployee’sguide

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Questions 13

Which management approach is recommended to help people through the‘endings’phase of Bridges model of human transition?

Options:

A.

Look for quick successes to announce

B.

Concentrate on the emotional content of issues

C.

Be clear about the scope of the change

D.

Encourage people to turn their backs on the past

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Questions 14

According to Glaser and Glaser, which element of team effectives enables team members to help each other address challenges?

Options:

A.

Team mission, planning and goal setting.

B.

Team roles

C.

Team operating processes

D.

Team inter-personal relationships

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Questions 15

Which is a benefit of using change agent networks?

Options:

A.

They take charge of defining and appropriate strategy for change

B.

They take accountability for delivering all change objectives within agreed timescales

C.

They provide reports to management on staff performance

D.

They help people keep up to date and involved in the change

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Exam Code: Change-Management-Foundation
Exam Name: Change Management Foundation Exam
Last Update: Jul 15, 2024
Questions: 50
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