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CSCP Sample Questions Answers

Questions 4

The globalization of a supply chain typically increases uncertainty and:

Options:

A.

production lead time.

B.

local competition.

C.

documentation complexity.

D.

product standardization.

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Questions 5

The demand side of a traditional warehouse management system primarily is concerned with:

Options:

A.

receiving incoming goods.

B.

assigning storage locations.

C.

assembling outbound orders.

D.

forecasting product demand.

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Questions 6

When an importer and manufacturer are operating in a free trade zone, payment of a customs duty is triggered when products are:

Options:

A.

returned.

B.

assembled.

C.

stored.

D.

distributed.

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Questions 7

An effective procurement strategy for commodity products should focus on:

Options:

A.

driving down cost and reducing risk.

B.

spreading purchases equally across suppliers.

C.

selecting primary and alternate sources.

D.

selecting suppliers with value-added products.

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Questions 8

It is most appropriate to measure spending per customer as a proportion of profitability during which of the following phases of a supplier/customer relationship?

Options:

A.

Customer acquisition

B.

Customer retention

C.

Customer dependency

D.

Strategic customer care

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Questions 9

Component commonality in manufacturing primarily allows a company to:

Options:

A.

optimize production runs for the components.

B.

use less-specialized machinery.

C.

decrease single-minute exchange of die processes.

D.

increase planning and control.

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Questions 10

A manufacturer offers a trade-in allowance on a new machine when the customer returns the old machine. The manufacturer reconditions the returned machine locally and then sells it on the used market for a profit. This program is an example of a focus on:

Options:

A.

environmentally sensitive engineering.

B.

gray box design.

C.

green manufacturing.

D.

sustainability in operations.

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Questions 11

A toy company decides to buy more products from an overseas company to reduce costs. To make sure that goods clear customs more quickly, the company most likely would engage a:

Options:

A.

consolidator.

B.

overseas carrier.

C.

shipping association.

D.

freight forwarder.

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Questions 12

When doing international business, a company's total line-haul costs will vary with the:

Options:

A.

weight shipped.

B.

distance shipped.

C.

pallets shipped.

D.

volume shipped.

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Questions 13

Distribution from which of the following types of sites enables goods to enter a country, undergo further modification, and then be exported without paying customs duties?

Options:

A.

Public warehouse

B.

Value-added territory

C.

Free trade zone

D.

Customs clearing house

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Questions 14

A manufacturer and the distributors of its products have decided to focus on price and product availability as strategic priorities. Which of the following values would be the most appropriate measure of customer service?

Options:

A.

Manufacturer's volume flexibility

B.

Order-fulfillment lead times

C.

Distributors' order-fill rates

D.

Supply chain inventory days of supply

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Questions 15

Bar codes and radio frequency identification systems are key technologies in supply chain systems because they perform which of the following functions?

Options:

A.

Tracking truck locations on cross-country deliveries

B.

Facilitating timely and accurate data acquisition

C.

Providing paperless invoicing of goods

D.

Producing schedule broadcasts for suppliers

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Questions 16

Which of the following types of data most likely will be communicated between two parties who have formed a strategic alliance?

Options:

A.

Stochastic

B.

Proprietary

C.

Bill of material (BOM)

D.

Product specifications

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Questions 17

What is the primary benefit of using modular rather than integral designs?

Options:

A.

Lower cost of manufacturing

B.

Increased product performance

C.

Greater responsiveness in marketing and production

D.

Reduced complexity of bills of material

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Questions 18

Which of the following inputs is used in developing a project charter?

Options:

A.

Business case

B.

Work breakdown structure

C.

Project management plan

D.

Proposed solutions

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Questions 19

A company that is effectively managing its cash will have which of the following conditions?

Options:

A.

Low accounts receivable, tow inventory, high accounts payable

B.

High accounts receivable, low inventory, high accounts payable

C.

Low accounts receivable, high inventory, low accounts payable

D.

High accounts receivable. high inventory. low accounts payable

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Questions 20

Which of the following processes would a company use to evaluate the risk profile for end-of-life planning for a product family?

Options:

A.

Distribution requirements planning

B.

Sales and operations planning

C.

Rough-cut capacity planning

D.

Production activity control

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Questions 21

A corporation must consider which of the following factors when selecting its enterprise resources planning system?

Options:

A.

Uniqueness of operations

B.

Corporate profitability

C.

MRP and MRP II processing

D.

Industry benchmarks

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Questions 22

A business is changing from a business to business model to a business to consumer model. Which of the following statements about this supply chain change is true?

Options:

A.

Returns from customers will decrease.

B.

Number of supplier orders will increase.

C.

Number of customer orders will increase.

D.

Average supplier order size will increase.

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Questions 23

When a company undertakes a win-back strategy without considering the profitability of customer accounts, it is neglecting which of the following key elements?

Options:

A.

Loyalty

B.

Scoring

C.

Segmentation

D.

Prospecting

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Questions 24

An increase in the inventory turnover rate for a supply chain typically would indicate that there has been a reduction in:

Options:

A.

prices to the end user.

B.

supply chain cost of sales.

C.

the manufacturer's inventory.

D.

the total supply chain inventory.

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Questions 25

In an advanced planning system, which of the following modules feeds the master planning module?

Options:

A.

Purchasing planning

B.

Demand planning

C.

Distribution planning

D.

Fulfillment planning

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Questions 26

A company most likely would consider moving a portion of its manufacturing to a second location to:

Options:

A.

improve competitive advantage through cost control.

B.

avoid manufacturing downtime due to material shortages.

C.

maximize security for customer shipments.

D.

minimize the impact of natural disasters.

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Questions 27

A company ships from its manufacturing facilities directly to its warehouses. If the number of warehouses increases, transportation costs between manufacturing facilities and warehouses most likely will:

Options:

A.

increase.

B.

decrease.

C.

not change.

D.

become less predictable.

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Questions 28

A company that sells engineered-to-order products is planning implementation of a supplier relationship management system (SRM) for direct materials. Which of the following factors is most likely to make the implementation difficult?

Options:

A.

Complexity of the purchasing process

B.

Cost of the application software upgrades

C.

Management of variable lead times

D.

Resistance of material suppliers

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Questions 29

The social dimension of sustainability typically would be addressed when developing and implementing policies regarding:

Options:

A.

accounting practices.

B.

biodiversity protection.

C.

conflicts of interest.

D.

waste reduction.

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Questions 30

The strategy to implement supplier relationship management has been developed. The most appropriate next step is to:

Options:

A.

develop criteria for prospective partners.

B.

develop policies for alliances.

C.

select initial partners.

D.

conduct a pilot implementation.

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Questions 31

What are the steps in the supplier relationship process?

Options:

A.

Measure, fulfill, document, model

B.

Source, document, manage

C.

Measure, procure, fulfill, model

D.

Source, procure, fulfill, manage

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Questions 32

A company produces and distributes a family of soft drinks in a single country. It has developed and will introduce a new family of soft drinks for weight- and health-conscious individuals. There currently are no competitors with nationwide distribution for this category of soft drinks. Which of the following supply chain strategies would be most appropriate for the two product families?

Options:

A.

Produce both product families to forecast and push through the distribution system.

B.

Produce both product families only after receipt of a distributor order.

C.

Produce the current product family to forecast and the new product family to order.

D.

Produce the current product family to order and the new product family to forecast.

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Questions 33

Which of the following warehousing tools enables wireless scanning of products?

Options:

A.

Magnetic stripes

B.

Universal product codes

C.

Radio frequency devices

D.

Local area network

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Questions 34

Which of the following warehousing approaches combines inventory from multiple suppliers into a consolidated shipment to a specific customer?

Options:

A.

Reverse logistics

B.

Cross-docking

C.

Bulk-breaking

D.

Drop shipping

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Questions 35

A lean supply chain transformation initiative requires:

Options:

A.

external resources

B.

top management commitment

C.

social responsibility

D.

positive return on investment (ROI)

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Questions 36

A company currently produces a major component and is considering purchasing the component from a foreign supplier. Assuming they were to purchase from the foreign supplier, which of the following factors would most likely impact the domestic manufacturing operations?

Options:

A.

Direct cost of the component

B.

Supplier lead time fluctuations

C.

Accuracy of supplier forecasting

D.

Transportation cost from the supplier

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Questions 37

A company closely monitors supplier performance and notices recent late deliveries from one supplier. The supplier discloses flood damage at the plant. The company quickly shifts sourcing to a new supplier and has minimal loss of sales. Which of the following risk strategies reflects the company's actions?

Options:

A.

Achieving low cost through reaction

B.

Creating an adaptive supply chain community

C.

Reducing supply chain vulnerability

D.

Investing in redundancy

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Questions 38

The transportation manager at a consumer goods manufacturer has decided to begin shipping full truckload rather than less-than-truckload quantities. Which of the following outcomes is likely following implementation of this decision?

Options:

A.

Inventory levels at the manufacturer will decrease.

B.

Lead times as seen by the customer will increase.

C.

Production efficiencies at the manufacturer will increase.

D.

Transportation costs as seen by the customer will increase.

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Questions 39

In the Supply Chain Operations Reference-model (SCOR®), the cash-to-cash cycle time for a manufacturing company is the number of days between which two of the following situations?

Options:

A.

Paying for raw materials and getting paid for the product

B.

Shipping the product from the warehouse and receiving it at the customer's location

C.

Paying for raw materials and sending an invoice to the customer

D.

Billing the customer and getting paid for the product

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Questions 40

A company that has consistently achieved a high level of on-time delivery performance has decided to reduce its inventory level significantly. Which of the following outcomes is the most likely effect of that decision on the company's on time delivery performance?

Options:

A.

There will be no effect.

B.

It will decline and then stabilize at a lower level.

C.

It will improve and then stabilize at a higher level.

D.

It will decline until sales erode.

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Questions 41

The best way to manage a business relationship is to measure performance to:

Options:

A.

cost of ownership metrics.

B.

quality targets.

C.

on-time delivery.

D.

agreed-upon metrics.

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Questions 42

Customizing can be an effective warehousing strategy because it allows a company to:

Options:

A.

allocate available storage space to optimize handling costs.

B.

address trade-offs between space and material handling needs.

C.

effectively design its inbound and outbound dock areas.

D.

add value to the product through modification, labeling, and packaging.

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Questions 43

A benefit of using radio frequency identification (RFID) instead of bar coding would be:

Options:

A.

lower cost

B.

decreased cycle count requirements

C.

the ability to read multiple items

D.

the ability to locate an individual item in a warehouse

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Questions 44

A supplier has decided to improve its forecast accuracy by reducing the information lead time from the retailer. Which of the following actions would be most appropriate to achieve the desired result?

Options:

A.

Eliminating sales and promotions

B.

Decentralizing demand information

C.

Reducing its quoted lead time

D.

Utilizing electronic data interchange

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Questions 45

One of the key benefits of adopting a lean supply chain philosophy is the reduction of inventories that allow:

Options:

A.

decreased obsolescence.

B.

freeing up working capital for investment.

C.

reduced material handling surcharges.

D.

lower transaction costs.

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Questions 46

Which of the following product records is internationally recognized for providing detailed categorization and descriptions?

Options:

A.

Stock keeping unit (SKU)

B.

Electronic product code (EPC)

C.

Harmonized system classification code

D.

Universal product code (UPC)

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Questions 47

Bullwhip effect can be reduced by which of the following combinations of actions?

Options:

A.

Information sharing, batch ordering, variable pricing

B.

Shortage gaming, frequent ordering, consistent pricing

C.

Information sharing, frequent ordering, variable pricing

D.

Information sharing, frequent ordering, consistent pricing

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Questions 48

A manufacturer has direct relationships with its tier 1 suppliers. Which of the following supplier capabilities is a benefit to the manufacturer establishing a direct relationship with lower-tier suppliers?

Options:

A.

Provides smaller lot sizes

B.

Provides components with short lead times

C.

Provides Just in Time deliveries

D.

Provides information about impending shifts in the economy

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Questions 49

Which of the following metrics would be most appropriate for a group of trading partners that is trying to gain competitive advantage through supply chain reliability?

Options:

A.

Cash-to-cash cycle time

B.

Supply chain response time

C.

Order-fill rate performance

D.

Value-added productivity per employee

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Questions 50

Customer demand is 120 units per week. The company works on a 9-hour shift per day, 5-day per week basis. Each shift has a ½-hour lunch break and two 15-minute coffee breaks. The cycle time is 12 minutes. To meet demand, production must occur at the rate of one unit every:

Options:

A.

12 minutes.

B.

20 minutes.

C.

22.5 minutes.

D.

28 minutes.

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Questions 51

Which of the following activities is critical to successful synchronization of supply and demand throughout a supply chain?

Options:

A.

Sharing demand information

B.

Placing large orders to obtain lower prices

C.

Reducing the number of deliveries

D.

Maintaining increased inventories

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Questions 52

Using financial tools to minimize the impact of currency fluctuations is an example of what type of risk management strategy?

Options:

A.

Mitigation

B.

Recovery

C.

Prevention

D.

Diversification

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Questions 53

Which of the following operations is the best example of reuse?

Options:

A.

Manufacturing new products from worn tires

B.

Utilizing wastepaper as packaging material

C.

Making animal feed from fresh food scraps

D.

Extracting precious metals from used electronics

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Questions 54

Which of the following activities is included in the source process of the Supply Chain Operations Reference (SCOR) model?

Options:

A.

Managing warehouses

B.

Managing inventory

C.

Scheduling production

D.

Aligning functional plans

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Questions 55

Which of the following actions by trading partners would be most appropriate to protect against variability in supply and demand?

Options:

A.

Improve product quality.

B.

Increase inventory levels.

C.

Increase information sharing.

D.

Reduce product complexity.

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Questions 56

Raw material costs have been rising and much of the inventory has been in-house for several months. Which of the following inventory accounting methods would maximize reported company assets?

Options:

A.

Last in, first out (LIFO)

B.

First in, first out (FIFO)

C.

Activity-based cost

D.

Moving average cost

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Questions 57

What is the inventory turnover for a company with the following financial data?

Options:

A.

1.91

B.

4.64

C.

8.03

D.

19.50

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Questions 58

Which of the following metrics is the most appropriate measure of supply chain responsiveness?

Options:

A.

Order fulfillment lead times

B.

Percentage of orders delivered on time

C.

Retail inventory days of supply

D.

Upside production flexibility

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Questions 59

Which of the following outcomes is most likely a result of allocating excess capacity to a chain facility?

Options:

A.

Lower utilization which leads to higher cost

B.

Higher utilization which leads to higher cost

C.

High utilization which leads to lower cost

D.

Lower utilization which leads to lower cost

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Questions 60

Which of the following technologies best enables pulling products through the supply chain?

Options:

A.

Automatic identification system (AIS)

B.

 Point-of-sale (POS) system 

C.

Customer relationship management (CRM)

D.

Supply chain event management (SCEM)

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Questions 61

Which of the following outcomes typically is the primary benefit from implementing a reverse logistics system?

Options:

A.

Reducing returns processing costs

B.

Reducing legal costs

C.

Extending the product life cycle

D.

Complying with the SCOR framework

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Questions 62

Which of the following measures of a supply chain performance is most desirable from a stockholder perspective?

Options:

A.

Diversity of sales channels

B.

Lean manufacturing performance

C.

Time to market of new products

D.

Velocity and return on assets (ROA)

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Questions 63

Which of the following tools is most appropriate to use to determine projects that will achieve the greatest net benefits?

Options:

A.

Pareto diagram

B.

Fishbone diagram

C.

Process flow diagram

D.

Operation process chart

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Questions 64

A company finds that one of its warehouses is out of capacity to store products. Expanding the physical size of the warehouse is not an option. The most appropriate solution would be to increase the:

Options:

A.

cash-to-cash cycle of slow-moving items.

B.

inventory turn of slow-moving items.

C.

use of break-bulk warehousing.

D.

inventory days of supply of fast-moving items

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Questions 65

Which of the following types of alignments between extended supply chain partners will yield the highest level of competitive advantage?

Options:

A.

Financial

B.

Social

C.

Process

D.

Strategic

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Questions 66

After two firms have established an initial relationship to apply the principles of collaborative planning, forecasting, and replenishment (CPFR) for products, the next logical step is to:

Options:

A.

share forecasts for the products with each other.

B.

obtain orders for the products and enter them into the master schedule.

C.

create joint business plans for the products.

D.

negotiate prices and profit expectations for the products.

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Questions 67

A company is evaluating a potential supplier for a strategic, long-term relationship. Which of the following metrics would be the best indicator to assess the supplier's fiscal health and ...t potential bankruptcy?

Options:

A.

quick ratio

B.

aggregate inventory turnover

C.

Financial Z-Score

D.

Days of supply

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Questions 68

A lack of which of the following elements is most likely to impede the implementation of a demand management system?

Options:

A.

pervious period actual demand versus forecasted demand

B.

physical distance between trading partners

C.

ineffective sales and operations planning (S&OP) process

D.

inadequate company vision statement

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Questions 69

An organization is redesigning its processes to maximize the use of parallel operations. An expected outcome of this effort typically would include:

Options:

A.

increased processing costs.

B.

increased buffer capacity.

C.

reduced requirement for support materials.

D.

reduced lead times.

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Questions 70

A shipping company investing to reduce damages due to weather conditions is an example of:

Options:

A.

risk tolerance.

B.

risk exposure.

C.

risk mitigation.

D.

risk resilience.

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Questions 71

A company's annual cost of goods sold is $350 million, and inventory carrying cost is 18%. The company averages four inventory turns. The cost savings resulting from increasing inventory turns from four to six would be:

Options:

A.

$29,000,000.

B.

$15,750,000.

C.

$10,500,000.

D.

$ 5,250,000.

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Questions 72

Which of the following results can be expected from sharing a common understanding of demand and consumption patterns among supply chain participants?

Options:

A.

Improved transparency of collaboration relationships

B.

Increased performance in balanced scorecard

C.

Reduced inventory levels for key items

D.

Better synchronization of planning and operations

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Questions 73

A company plans to maximize profitability by charging more for its products at retail locations than on its website. Which of the following segmentation strategies would best support this plan?

Options:

A.

Group

B.

Channel

C.

Regional

D.

Location

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Questions 74

Which of the following attributes typically makes reverse logistics processes more complicated than outbound logistics processes?

Options:

A.

Lead times for shipments are more variable.

B.

Individual packages and cartons are less uniform.

C.

There are more regulations mandated by local governments.

D.

There is more competition for scarce transportation lanes.

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Questions 75

A manufacturer of plastic components that are sold either directly or through distributors wants to identify the requirements of the end customers for each market segment. Which of the following approaches would be most appropriate?

Options:

A.

Analyzing the buying history for each of the market segments

B.

Asking the manufacturer's direct customers

C.

Conducting a market research project

D.

Sending samples of potential future products to the final customers

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Questions 76

A firm supplies a single line of products to consumers using retail stores and on-line sales, distributors, and wholesalers. Currently the firm has common pricing and response times for sales in each sales channel. Which of the following tools is most appropriate to employ to improve profitability?

Options:

A.

Customer segmentation

B.

Customer-facing ordering systems

C.

Customer relationship management (CRM)

D.

Supply Chain Operations Reference (SCOR®)

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Questions 77

Which of the following actions typically would be the first step in implementing the philosophy of customer relationship management?

Options:

A.

Creating a customer-centric organization

B.

Developing a map of the customer segments

C.

Documenting the objectives for implementation

D.

Selecting an information technology solution

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Questions 78

Maintaining a long-term collaborative relationship with a trading partner requires:

Options:

A.

formal and informal communication.

B.

interconnected information systems.

C.

one partner regularly exercising power.

D.

standardized terms of agreement.

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Questions 79

The question below is based on the following flowchart:

Which of the following phrases most accurately describes the complete flow of demand information?

Options:

A.

From supplier to customer

B.

From customer to manufacturer

C.

From customer to supplier

D.

From supplier to manufacturer

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Questions 80

Which of the following considerations is an important supply chain design decision?

Options:

A.

Product design

B.

Selecting supporting information systems

C.

Identifying labor force requirements

D.

Identifying training programs

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Questions 81

An advantage of using a third-party logistics service (3PL) is improved:

Options:

A.

on-time delivery of shipments due to higher inventory levels.

B.

cost structure due to economies of scale.

C.

access to smaller markets due to localization.

D.

risk visibility due to inventory consolidation.

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Questions 82

Which of the following consequences is a result of shipping directly from the point of manufacture to the customer rather than through a distribution network?

Options:

A.

Delivery lead times are consistent.

B.

Risk pooling benefits are negated.

C.

Distribution overhead is increased.

D.

Order-fill rate is decreased.

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Questions 83

A manufacturer uses standard costing, and a potential supplier uses activity-based costing. This difference most likely will have implications for which of the following types of future decisions?

Options:

A.

Price concessions

B.

Make-or-buy

C.

Distribution warehouse locations

D.

Freight terms

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Questions 84

A large wholesaler formerly owned a number of delivery trucks. The wholesaler sold all of its trucks and now purchases transportation services from fleet operators. This is an example of which of the following strategies?

Options:

A.

Selling and leasing back equipment.

B.

Renting equipment on consignment.

C.

Using a third-party logistics provider.

D.

Using an owner-operator fleet.

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Questions 85

A company’s decision to charge different prices for the same service sold in different market segments is most likely based on which of the following metrics?

Options:

A.

Internal rate of return (IRR)

B.

Lifetime customer value (LCV)

C.

Net present value (NPV)

D.

Return on investment (ROI)

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Questions 86

A return material authorization (RMA) policy is used in reverse logistics to:

Options:

A.

physically transport returned items by using an efficient transportation mode.

B.

minimize the number of returned items by involving product design and demand forecasting.

C.

reduce the cost of returned items by refusing to accept items that should not be returned.

D.

reclaim substantial value from returned items by recycling.

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Questions 87

Medium-term demand management projections are used primarily to:

Options:

A.

complete strategic business planning of facilities.

B.

complete forecasts at the item level.

C.

aggregate demand for production planning.

D.

develop the master production schedule.

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Questions 88

Demand management involves which of the following undertakings?

Options:

A.

Adjusting capacity to support expected demand

B.

Engaging in activities associated with customer relationship management

C.

Creating higher customer demand by improving performance in areas such as lead time and service levels

D.

Understanding events and managing activities that could influence future demand

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Questions 89

Keeping all other factors equal, a company typically will try to maintain higher service levels for products with:

Options:

A.

wider variety.

B.

shorter lead time.

C.

higher profit margins.

D.

lower sales volumes.

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Questions 90

Which of the following practices has improved management of the customer pipeline?

Options:

A.

Reverse auctions

B.

Sales force automation

C.

Finite capacity planning

D.

Point-of-purchase metrics

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Questions 91

After identifying the potential causes for delays in communicating demand information up the supply chain, the trading partners should take which of the following actions?

Options:

A.

Implement a higher-speed data communications network.

B.

Change procedures so data is communicated more frequently.

C.

Identify the root causes for the delays.

D.

Map and analyze the value stream.

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Questions 92

A large manufacturer wanting to be more competitive in the global market place decided to outsource its transportation and return processing to other companies on a contractual basis. The companies providing the services would be referred to as:

Options:

A.

fourth party logistics providers.

B.

third party logistics providers.

C.

retail services providers.

D.

distribution services providers.

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Questions 93

Which of the following types of information would be an appropriate basis for a qualitative forecast?

Options:

A.

Leading indicators

B.

Market research data

C.

Order history

D.

Shipment history

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Questions 94

The primary reason for the evolution of the supply chain is:

Options:

A.

fewer rejects due to poor quality.

B.

increased on-time delivery.

C.

increased cost savings.

D.

increased communication.

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Questions 95

Which of the following scenarios represents a correct application of the Supply-Chain Operations Reference-model (SCOR)?

Options:

A.

Sales and marketing refers to SCOR to improve demand generation.

B.

Production and engineering uses SCOR best practices to design a new "make" process flow.

C.

Distribution and logistics selects suppliers from the SCOR reference list.

D.

Marketing and development incorporates SCOR Level I metrics for new product design.

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Questions 96

A company wants to implement a system for managing environmental compliance with legislative and regulatory requirements. Which of the following sustainability tools is most appropriate?

Options:

A.

ISO 14000

B.

Global Reporting Initiative (GRI)

C.

ISO 26000

D.

UN Global Compact

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Questions 97

The primary reason for a firm to pursue strategic supply chain activities is to:

Options:

A.

gain competitive advantage.

B.

reduce total cost of ownership (TCO).

C.

decrease inventory.

D.

increase product life cycles.

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Questions 98

A main benefit of using customer relationship management (CRM) is:

Options:

A.

maximization of on-time delivery.

B.

minimization of product returns.

C.

identification of customers with high lifetime value.

D.

finding new markets for existing products and services.

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Questions 99

A firm has identified groups of customers based on specific characteristics the customers desire from products and services the firm can provide. Characteristics include lead times, pricing tiers, and service levels. The firm is engaged in which of the following activities?

Options:

A.

Customer differentiation

B.

Order winner segregation

C.

Market segmentation

D.

Channel definition

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Questions 100

A company manufactures special products for select customers. When demand for these products drops, the manufacturer can switch the production line to a commodity-type product that can be sold on the open market at reduced terms to generate cash. The company is executing a corporate strategy that is based on:

Options:

A.

customer focus and alignment.

B.

forecast accuracy.

C.

multiple downstream channels.

D.

multiple upstream supply chains.

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Questions 101

A company has been delivering a global product that no longer appears profitable. Senior management’s best response is to:

Options:

A.

analyze product profitability by market segment.

B.

discontinue the product based on eroding profitability.

C.

provide additional incentives to the sales force.

D.

increase promotional activity across all markets.

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Questions 102

Which of the following forecasting methods relies on the opinions of a panel of experts?

Options:

A.

Delphi technique

B.

Survey method

C.

Causal method

D.

Time series analysis

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Questions 103

Which of the following situations is an example of inventory being held as a way to balance supply and demand?

Options:

A.

A manufacturer holds inventory of key components to maintain a level production schedule.

B.

A manufacturer of seasonal products builds finished-goods inventory before the peak selling period.

C.

A distributor maintains safety stock of slow-moving items at a central distribution center.

D.

A retailer stocks a variety of sizes and colors of a fast-selling item to avoid losing sales.

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Questions 104

Compared to a blanket purchase order, a supplier alliance agreement is best differentiated by:

Options:

A.

efficient material replenishment processes.

B.

clearly identified roles for the buyer and seller.

C.

a shared vision of added value.

D.

a sole-source agreement.

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Questions 105

The purpose of continuous improvement in the supply chain is to:

Options:

A.

eliminate the root causes of problems.

B.

improve interorganizational communication.

C.

develop better written procedures.

D.

reduce product costs.

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Questions 106

A company that produces standardized products and sells them through retailers via a responsive transportation system has decided to expand its sales with an online store for customized products. Which of the following distribution strategies would be the most appropriate for the business-strategy change?

Options:

A.

Local distribution centers serving retailers and online sales

B.

Centralized cross-docking facilities serving retailers and online sales

C.

A centralized distribution center serving retailers and direct shipment from the factory serving online sales

D.

A centralized distribution center serving retailers with transshipment arrangements serving online sales

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Questions 107

A company considers outsourcing its information technology support to a low-cost region on another continent. The company currently has no business presence there. Which of the following actions is most effective in helping to select a service provider?

Options:

A.

Contacting the country's consulate for leads

B.

Contacting the country's local government for recommendations

C.

Visiting several potential providers before making a selection

D.

Finding a trusted local business agent to help in the search

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Questions 108

Which of the following corporate strategies is most consistent with a flexible supply chain strategy?

Options:

A.

Being the low-price leader

B.

Providing the highest-quality service

C.

Providing mature products with stable sales

D.

Emphasizing the quality of the product

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Questions 109

A media company offers a majority of its movies through a specific distributor. The media company is beginning to produce content for a new foreign market to which the distributor has exclusive access. To maximize savings and gain entry to this new market, the media company should:

Options:

A.

create a contract for the new market.

B.

enter into a partnership.

C.

form a strategic alliance.

D.

acquire the distributor.

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Questions 110

A remanufacturer of equipment is most likely to have what type of supply chain?

Options:

A.

Modular logistics

B.

Reverse logistics

C.

Mixed model

D.

Lateral

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Questions 111

Which of the following situations is an example of postponement?

Options:

A.

Shipments are broken down into small groups for reshipment.

B.

Shipments are consolidated immediately for reshipment.

C.

Production begins after a customer order is received.

D.

Partially assembled goods are assembled at a later stage.

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Questions 112

The process of gathering data about what customers need and ensuring that desired features are included in the design and initial planning phase of a new product or service is known as:

Options:

A.

a quick response program.

B.

quality function deployment.

C.

total quality management.

D.

early supplier involvement.

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Questions 113

A firm supplies products and services to a wide variety of industries with varying requirements for responsiveness and reliability. Many customers across these industries are not satisfied with the firm’s ability to meet the lead time and on time delivery requirements. Which of the following tools is most appropriate for the firm to use to improve customer service?

Options:

A.

Customer service ratio metrics

B.

Market segmentation

C.

Customer relationship management (CRM)

D.

Supply Chain Operations Reference (SCOR®)

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Questions 114

Which of the following strategies is used primarily for demand planning?

Options:

A.

Build-to-order scheduling

B.

Push-pull replenishment

C.

Collaborative planning, forecasting, and replenishment

D.

Vendor-managed inventory

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Questions 115

What is the primary role of marketing in supporting supply chain management?

Options:

A.

Selecting favored supplier partners

B.

Developing efficient customer channels

C.

Focusing on short-term forecasting accuracy

D.

Working with research and development on slow-moving products

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Questions 116

Incorporating supplier input into product and process design helps to:

Options:

A.

maintain quality.

B.

stabilize product costs.

C.

reduce time to market.

D.

save costs to the buyer.

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Questions 117

The primary objective of supply chain management is:

Options:

A.

minimizing transportation costs.

B.

reducing inventory levels.

C.

taking a systems approach.

D.

implementing advanced technologies.

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Questions 118

The most likely benefit of implementing a collaborative transportation management system is:

Options:

A.

lower distribution center operating costs.

B.

fewer transportation planners.

C.

less variability in picking and packing time.

D.

less variability in transportation costs.

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Questions 119

Which of the following actions typically would be considered part of a reverse logistics strategy?

Options:

A.

Offering a discount on new purchases when used products are returned

B.

Reducing the amount of packaging material used in shipping

C.

Manufacturing products in batches consistent with full-truckload shipments

D.

Batching returns of defective components to the suppliers

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Questions 120

Which of the following organizational design choices is an example of vertical integration?

Options:

A.

Contracting with a third-party logistics provider

B.

Producing components used internally

C.

Externally staffing a customer service center

D.

Awarding a one-time trade show contract

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Questions 121

The main benefit of a mass customization product design strategy is to:

Options:

A.

sell high quantities of product to specific customer segments.

B.

achieve economies of scale in purchasing components.

C.

offer more product variety while keeping inventories low.

D.

avoid assembly of finished products.

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Questions 122

The value that logistics provides within the supply chain can best be summarized as:

Options:

A.

satisfying customer expectations about availability and delivery at an acceptable total cost.

B.

meeting promised location and on-time delivery goals with minimal use of expediting.

C.

establishing inventory and delivery goals with various customers that fulfill the firm's profit objectives.

D.

providing accurate in-transit and delivery information to customers and salespeople.

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Questions 123

A company that sells direct to industrial and commercial businesses has become successful by being responsive to the needs of its customers. The company currently produces in each country all of the products it sells in that country. Several countries in which the company operates have negotiated an agreement to establish a trading bloc. Which of the following actions by the company would be most appropriate if the agreement is implemented?

Options:

A.

Consolidate production outside the trading bloc to reduce total costs.

B.

Consolidate production within the trading bloc to reduce tariffs paid.

C.

Outsource the production of products with low sales volumes to reallocate capacity.

D.

Reassign products so that each is produced in a single facility within the trading bloc to get economies of scale.

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Questions 124

Which of the following outcomes occurs when direct shipping is used instead of a distribution network?

Options:

A.

Outbound transportation cost is reduced.

B.

Inventory velocity is reduced.

C.

Order-fill rates are reduced.

D.

Inventory obsolescence is reduced.

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Questions 125

Which of the following factors typically is most important in successfully implementing sales and operations planning (S&OP)?

Options:

A.

Involvement of specialists from all functional groups within an organization

B.

Creation of a dedicated S&OP organizational unit

C.

Involvement and accountability at senior management level

D.

Focus on 3 months to 18 months in the future

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Questions 126

The process used to determine the impact of promotions, price discounts, and rebates on demand forecasts commonly is referred to as demand:

Options:

A.

planning.

B.

forecasting.

C.

aggregating.

D.

shaping.

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Questions 127

Managing supply chain risks includes which of the following activities?

Options:

A.

Developing alternatives to key suppliers

B.

Setting aside funds for disruption-recovery efforts

C.

Charging each supply chain partner a portion of risk cost

D.

Creating extra inventory to cover disruptions in the supply chain

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Questions 128

Potential customers of a company's new product have tight tolerance requirements. The company plans to purchase a critical component. To meet customer requirements, the company should first:

Options:

A.

implement statistical process control for the component.

B.

bring manufacturing of the critical component in-house.

C.

develop an alternate source of supply.

D.

certify the supplier of the component.

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Questions 129

A manufacturer of consumer packaged goods with a single plant and nine regional distribution centers is considering reducing the number of distribution centers in its system. Reducing the number of distribution centers most likely will reduce fixed warehousing and the cost of:

Options:

A.

storing cycle inventory in the distribution centers.

B.

storing finished-goods inventory at the manufacturing plants.

C.

transportation from the distribution centers to the customer.

D.

transportation from the plant to the distribution centers.

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Questions 130

Which of the following distribution approaches for a low-volume, high-variety product line typically will result in the highest level of customer service and the lowest total distribution costs?

Options:

A.

Direct shipment from plant to customers

B.

Shipment from a central distribution warehouse

C.

Shipment through a multi-echelon distribution network

D.

Outsourcing the distribution function

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Questions 131

The most important challenge to consider when sourcing globally is:

Options:

A.

the identification of sources capable of producing the materials.

B.

the availability of low-cost labor and energy.

C.

complying with specific import/export issues.

D.

balancing the difference between piece price and total cost.

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Questions 132

What is the primary benefit of using a central storage warehouse for all components rather than using point-of-use storage?

Options:

A.

Reduced need for bar codes and radio frequency identification technology

B.

Reduced material handling costs

C.

Ease of control and count accuracy

D.

Maintain a cleaner shop floor

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Questions 133

Which of the following strategies would increase overall supply chain risk?

Options:

A.

Single sourcing a product that makes the highest annual profit

B.

Outsourcing a product that is not well suited to your operations

C.

Identify multiple sources for a product that has a potential for supply chain disruption

D.

Internally manufacturing a product that has a high level of technical intellectual property

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Questions 134

The mission of the global reporting initiative (GRI) is to provide a:

Options:

A.

comparison of key metrics for companies in the same industries across the globe.

B.

feasible business plan that can be shown to global potential investors.

C.

trusted and credible framework for reports regarding sustainability practices.

D.

transparent collaboration between non-profit organizations and governments.

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Questions 135

The most appropriate reason for a business to comply with the United Nations (UN) Global Compact practices typically would be to:

Options:

A.

enhance the competitive advantage.

B.

gain access to proven management tools.

C.

reduce the threat of organized labor.

D.

reduce the cost of operating in multiple countries.

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Questions 136

Which of the following statements about the use of bar code labels for product identification in the supply chain is true?

Options:

A.

They have been replaced by radio frequency identification tags.

B.

They can be read by devices 1 to 3 meters from the item.

C.

They facilitate the capture of information about the location of items.

D.

Each of the trading partners must apply a unique label.

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Questions 137

Which of the following tools is most appropriate for understanding why products fail?

Options:

A.

Run chart

B.

Control chart

C.

Pareto analysis

D.

Root cause analysis

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Questions 138

A product should be designed for a manufacturing process with the smallest number of:

Options:

A.

operations, motions, and parts.

B.

raw materials and purchase parts.

C.

options to maximize cost savings.

D.

operating supplies.

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Questions 139

A third-party logistics (3PL) provider most likely will add the greatest contributed value in the supply chain by:

Options:

A.

allowing a company to improve focus on core competencies.

B.

lowering a company’s logistics budget.

C.

enhancing a company’s own logistics organization.

D.

increasing a company’s transportation assets.

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Questions 140

A firm is assessing the risk of business disruption due to several types of natural disasters. When determining the risk of each type of disaster, the firm should consider the probability of each type of disaster and the:

Options:

A.

consequences of the disruption.

B.

cost of mitigating the disaster.

C.

firm's capability to mitigate the risk.

D.

forecaster's confidence in the risk probability.

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Questions 141

A group of trading partners that uses the triple bottom line (TBL) to measure its performance is focusing on:

Options:

A.

green reverse logistics.

B.

supply chain integration.

C.

market share and profitability.

D.

sustainable business practices.

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Questions 142

The diagram below shows the process of manufacturing of item D and the capacity of each operation. Each operation requires one unit from the previous step.

Which of the following is the total production throughput?

Options:

A.

25 units/hr.

B.

27 units/hr.

C.

65 units/hr.

D.

84 units/hr.

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Questions 143

Which of the following types of competitive strategies most likely will be effective for an industry in which the product is a standardized commodity?

Options:

A.

Low-cost leadership

B.

Best-cost provider

C.

Broad differentiation

D.

Focused differentiation

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Questions 144

The process of continuous improvement can be defined best as a continuous effort to:

Options:

A.

concurrently improve performance on several measures through incremental improvements.

B.

eliminate root causes of waste through incremental improvements.

C.

eliminate root causes of problems through radical changes.

D.

reduce direct and indirect costs through incremental changes.

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Questions 145

An organization is partnering with a supplier. The most appropriate tool to ensure that the supplier has the necessary capabilities is:

Options:

A.

a supplier-input-process-output-customer diagram.

B.

supplier certification.

C.

supplier relationship management.

D.

supplier performance evaluation.

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Questions 146

Which of the following performance indicators can be used to measure the effectiveness of a vendor-managed inventory program?

Options:

A.

Number of inventory receipts

B.

Inventory usage

C.

Inventory returns

D.

In-stock rate

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Questions 147

In a reverse supply chain, which of the following tools enables forecasting the usability of each part in the returned product?

Options:

A.

Reverse network design

B.

Warranty return rate analysis

C.

A disassembly bill of material (BOM)

D.

Design for service

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Questions 148

Which of the following criteria are important when establishing a warehouse distribution system?

Options:

A.

Cost of the overall system and service level desired

B.

Material and handling costs and proximity to customers

C.

Transportation costs and material handling costs

D.

Service level desired and local presence

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Questions 149

Which of the following statements about warehouse layout and storage is correct?

Options:

A.

Product weight is the major factor driving warehouse layout.

B.

Products with low volume are typically placed at the lower level in storage racks.

C.

Warehouses that utilize fixed locations storage typically minimize space requirements.

D.

A typical warehouse is engaged in a combination of short term and extended storage alternatives.

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Questions 150

When determining lot sizes, consideration should be given to balancing which of the following costs?

Options:

A.

Quality costs and product costs

B.

Cost of goods sold (COGS) and indirect labor costs

C.

Unit sales price and unit cost

D.

Ordering costs and carrying costs

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Questions 151

The voice-of-the-customer (VOC) approach is used most appropriately as a way to:

Options:

A.

gather information from customers to improve offerings.

B.

analyze product defects to improve processes.

C.

provide customers feedback about product delivery.

D.

create opportunities for cross-selling.

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Questions 152

Which of the following factors is crucial to advancing cooperation between customers and suppliers?

Options:

A.

A legal agreement

B.

Mutual trust

C.

Mutual need

D.

Financial dependency

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Exam Code: CSCP
Exam Name: Certified Supply Chain Professional Exam
Last Update: Apr 26, 2024
Questions: 510
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