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GCP-GC-ADM Sample Questions Answers

Questions 4

Put the steps below in the correct order to successfully complete the Calibration process:

1.Evaluate the interactions

2.Discuss the calibration results

3.Record interactions based on Policies

4.Take action on calibration results

5.Select and assign interactions for calibration

Options:

A.

3, 5, 4, 2, 1

B.

3, 5, 1, 4, 2

C.

3, 5, 1, 2, 4

D.

3, 4, 5, 2, 1

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Questions 5

Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)

Options:

A.

Employee

B.

Master Admin

C.

Genesys Cloud User

D.

Admin

E.

Telephony Admin

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Questions 6

Select the categories of Prompts in Architect. (Choose two.)

Options:

A.

User

B.

Menu

C.

Data

D.

System

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Questions 7

Which of the Performance views shows real-time data with historical metrics to give you both short term and

long-term views?

Options:

A.

Reports

B.

Dashboards

C.

Dynamic Views

D.

All of the above

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Questions 8

Which definition matches the After Call Work option Mandatory, Time-boxed?

Options:

A.

The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

B.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

C.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

D.

The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

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Questions 9

What Genesys Cloud feature can you use to present details about a caller to the agent and allow the agent to update or collect information?

Options:

A.

Dialog boxes

B.

Scripts

C.

Toast pop-ups

D.

IVR prompts

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Exam Code: GCP-GC-ADM
Exam Name: Genesys Cloud Certified Professional - Contact Center Administration
Last Update: Apr 26, 2024
Questions: 60
$64  $159.99
$48  $119.99
$40  $99.99
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