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Salesforce-Certified-Administrator Sample Questions Answers

Questions 4

Which item is available in a Lightning App where visibility is limited to the Salesforce Mobile

App?

Options:

A.

Today

B.

Favorites

C.

Utility Bar.

D.

Home Page.

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Questions 5

Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the

UC customer support team. The same team will now be working some of UC's Cases.

Which two options should the administrator use to help the support team?

Choose 2 answers

Options:

A.

Configure a flow to assign the cases to the queue.

B.

Use assignment rules to set the queue as the owner of the case.

C.

Add Cass to the existing queue as available object.

D.

Create a new queue and add Cases as an available object.

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Questions 6

At cloud kicks sales reps use discounts on the opportunity record to help win sales on

products. When an opportunity is won, they then have to manually apply the discount up the related

opportunity products. The sales manager has asked if three is a way to automate this time consuming

task.

What should the administrator use to deliver this requirement?

Options:

A.

Flow Builder

B.

Approval Process

C.

Prebuild Macro.

D.

Formula field

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Questions 7

Users have noticed that when they click on a report in a dashboard to view the report details, the

values in the report are different from the values displayed on the dashboard.

What are the two reasons this is likely to occur?

Choose 2 answers

Options:

A.

The report needs to be refreshed.

B.

The dashboard needs to be refreshed.

C.

The current user does not have access to the report folder.

D.

The running dashboard user and viewer have different permissions.

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Questions 8

Cloud Kicks has a custom object named shoe. The administrator has been asked to ensure that when

a relationship is created between Account and shoe to prevent orphaned shoe records.

What should the administrator do to complete this requirement?

Options:

A.

Create an indirect lookup

B.

Create an encrypted lookup

C.

Create a hierarchical lookup

D.

Create a master-detail lookup.

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Questions 9

DreamHouse reality has an approval process. A manager attempts to approve the record but

receives an error.

What should an administrator review to troubleshoot this request?

Options:

A.

Add a delegated approver for the next approver in the process.

B.

Update the field level security to view on fields that are updated in the process.

C.

Check if the user in the next approver is inactive or missing

D.

Review the page layout to ensure, the fields updated in the process are visible

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Questions 10

DreamHouse Reality needs to use consistent picklist value on a category filed on accounts

and cases, with value respective to record types.

Which two features should the administrator use to fulfill this requirement?

Choose 2 Answers

Options:

A.

Dependent Picklist

B.

Global Picklist

C.

Multi-Select Picklist

D.

Custom Picklist

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Questions 11

An administrator supporting a global team of salesforce users has been asked to configure company

settings.

Choose 2 options

Options:

A.

Currency Locale

B.

Default Language

C.

Password Policy

D.

Login Hours

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Questions 12

A sales rep has left the company and an administrator has been asked to re-assign all their accounts

and opportunities to a new sales rep and keep the teams as is.

Which tool should an administrator use to accomplish this?

Options:

A.

Data Loader

B.

Mass Transfer Tool

C.

Data Import Wizard

D.

Dataloader.io

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Questions 13

Northern Trail Outfitters wants emails received from customers to generate cases automatically.

How should the administrator ensure that the emails are sent to the correct queue?

Options:

A.

Utilize a flow to identify the correct queue and assign the case.

B.

Use a custom email services to set the owner of the case upon creation.

C.

Create an Escalation Rules to send cases to the correct queue.

D.

Configure Email-to-Case so emails are delivered to the correct queue

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Questions 14

An administrator has been asked to change the data type of an auto number to text field.

What should the administrator be aware of before changing the field?

Options:

A.

Existing field values will remain unchanged.

B.

Existing field values will be Converted.

C.

Existing field values will be deleted.

D.

Existing auto number field to Text is prevented.

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Questions 15

The Support team at Ursa Major Solar prefers using split list views on the case homepage. Occasionally, the team views shipments from another support application.

What should the administrator configure to allow the team to use the split list view?

Options:

A.

Filter by a single shipment record type in the list view.

B.

Include the Shipments tab on the app's navigation bar.

C.

Split views are only available on standard objects.

D.

Add the Manage List Views permission for support users.

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Questions 16

Users at Universal Containers would like to visually see the sales stages on an Opportunity

page. The administrator is configuring path for Opportunities.

Which is an important consideration for path configuration?

Options:

A.

Kanban views for Path must be configured manually.

B.

The Owner field can be edited in the key fields Panel.

C.

Celebrations are unable to be added to a path.

D.

Path can include guidance and key fields for each stage.

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Questions 17

An administrator is planning to use Data Loader to mass import new records to a custom object from a new API.

What will the administrator need to do to use the Data Loader?

Options:

A.

Add a permission set that allows them to import data.

B.

Append their security token at the end of their password to login.

C.

Use the Data Import Tool to mass import custom object records.

D.

Reset their password and their security token.

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Questions 18

At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be part of the Opportunity upon lead conversion.

What action should the administrator take to satisfy the request?

Options:

A.

Map the lead custom field to the product's product category field.

B.

Create a workflow to update Opportunity fields based on the lead.

C.

Create a custom field on the Opportunity and map the two fields.

D.

Configure the product categories picklist field on the product.

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Questions 19

An administrator at Cloud Kicks is building a flow that needs to search for records that meet

certain conditions and store values from those records in variable for use later in the flow.

What flow element should the administrator add?

Options:

A.

Assignment

B.

Get Records

C.

Create Records

D.

Update Records

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Questions 20

Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution.

Why are the support reps unable to see the Closed option in the specified piclist?

Options:

A.

The Case record type is missing Closed as a picklist value.

B.

The Close Case page layout must be used to close a case.

C.

The Show Closed Statuses m Case Status Field checkbox is set to the default.

D.

The Support Process being used omits Closed as a status choice.

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Questions 21

The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get

transferred to the appropriate service representative within 5 hours. VIP Customers have access to

support 24 hours a day.

How should this be configured?

Options:

A.

Assignment Rules.

B.

Business Hours.

C.

Case Queues

D.

Escalation Rules

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Questions 22

The Administrator at Cloud Kicks need to automatically route support cases, regardless of

how they are created, to a queue based on case priority.

What tool should the administrator use?

Options:

A.

Email-to-Case

B.

Assignment Rules

C.

Auto-Response Rules

D.

Web-to-case

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Questions 23

The administrator at Ursa Major Solar has created a custom report type and built a report for

sales operation team. However, none of the user are able to access the report.

Which two options could cause this issue?

Choose 2 Answers

Options:

A.

The custom report type is in development.

B.

The user’s profile is missing view access.

C.

The org has reached its limit of custom report types.

D.

The report is saved in a private folder

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Questions 24

Cloud kicks intends to protect with backups by using the data by using the data export

Service.

Which two considerations should the administrator remember when Scheduling the export?

Choose 2 Answers.

Options:

A.

Metadata Backups are limited a sandbox refresh intervals.

B.

Data Backups are limited to weekly or monthly intervals.

C.

Data export service should be run from a sandbox.

D.

Metadata backups must be run via a separate process.

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Questions 25

The administrator at AW Consulting has created a custom picklist field. Business users have requested that it be a text field. The administrator attempts to change the field type but, is unable to because it is referenced by other functionalities.

Which functionality is preventing the field type from being changed?

Options:

A.

Formula fields

B.

Record types

C.

Visualforce

D.

Javascript

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Questions 26

The Client services and customer support teams share the same profile but have different

permission sets. The Custom Object Retention related list needs to be restricted to the client services teamon the Lightning record page layout.

What should the administrator use to fulfil this request?

Options:

A.

Sharing settings

B.

Page Layout Assignment

C.

Component Visibility

D.

Record Type Assignment

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Questions 27

Cloud Kicks (CK) stores information about specific customers in Contacts and information about shoes and accessories in a custom Merchandise object.

What should the CK administrator use to represent that Contact can be interested in multiple pieces of Merchandies?

Options:

A.

Hierarchy column

B.

Lookup filter

C.

Formula field

D.

Junction object

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Questions 28

Ursa Major Solar wants its sales reps to be aware when they are speaking with high-profile customers.

Which two options should be added to the Lightning record pages to achieve this?

Choose 2 answers

Options:

A.

Custom Component

B.

Highlight Panel

C.

Action and Recommendations

D.

Component Visibility Filter

E.

Rich Text Area

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Questions 29

The administrator at AW Computing wants to send off client welcome tasks and a welcome email to

the primary contact automatically when an Opportunity is Closed won.

What automation tool best accomplishes this?

Options:

A.

Validation Rule

B.

Outbound Message

C.

Approval Process

D.

Process Builder

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Questions 30

The administrator at Cloud Kicks has created an approval process for time off requests.

Which two automated actions are available to be added as part of the approval process?

Choose 2 answers

Options:

A.

Field Update

B.

Chatter Post

C.

Auto launched Flow

D.

Email Alert

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Questions 31

Universal Containers (UC) customers have provided feedback that their support cases are not being

responded to quickly enough. UC wants to send all unassigned Cases that have been open for more

than 2 hours to an urgent Case queue and alert the support manager.

which feature should an administrator configure to meet this requirement?

Options:

A.

Case Scheduled Reports.

B.

Case Dashboard Refreshes.

C.

Case Escalation Rules.

D.

Case Assignment Rules.

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Questions 32

Cloud Kicks wants users to only be able to choose Opportunity stage closed won if the Lead

source has been selected.

How should the administrator accomplish this goal?

Options:

A.

Make Lead Source a dependent picklist to the Opportunity stage field.

B.

Configure a validation rule requiring Lead Source when the stage is set to closed won.

C.

Change the Opportunity stage field to read only on the page layout.

D.

Modify the Opportunity stage a dependent picklist to the Lead source field.

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Questions 33

Cloud Kicks (CK) needs a new sales application. The administrator there is an application package on the AppExchange and wants to begin testing it in a sandbox to see If it addresses CK's needs.

What are two considerations when installing a managed package in a sandbox?

Choose 2 answers.

Options:

A.

Any metadata changes to the package have to be recreated in production.

B.

The installation link has to be modified to test.saiesiorcc.com.

C.

Install for Admins Only will be the only Install option available.

D.

The package will be removed any time the sandbox is refreshed.

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Questions 34

The VP of Sales at Cloud Kicks is receiving an error message that prevents them form saving an

Opportunity. The administrator attempted the same edit without receiving an error.

How can the administrator validate the error the user is receiving?

Options:

A.

Edit the page layout.

B.

View the setup audit trail.

C.

Log in as the user

D.

Review the sharing model

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Questions 35

Northern Trail Outfitters has requested that when the Referral Date field is updated on the

custom object Referral Source, the parent object Referral also needs to be updated.

Which automation solution should an administrator use to meet this request?

Options:

A.

Lightning Web Component

B.

Approval Process

C.

Workflow Field Update

D.

Process Builder

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Questions 36

Cloud Kicks has a team of product owners that need a space to share feedback and ideas with

just the product team.

How should the administrator leverage Salesforce to help the team collaborate?

Options:

A.

Use Quick Actions to log communication.

B.

Configure a Chatter Public Group.

C.

Create a Chatter Private Group.

D.

Add Activity History to document tasks.

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Questions 37

An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW

Computing.

What should the administrator do to meet the deadline without increasing the budget?

Options:

A.

Train someone on the sales and marketing teams to build dashboards.

B.

Check the AppExchange for prebuilt Solution that can be easily customized.

C.

Hire a Consultant to build the custom dashboards.

D.

Build the dashboards manually to meet the deadline.

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Questions 38

Once an opportunity reaches the negotiation stage at cloud kicks, The Amount fields becomes

required for sales users. Sales managers need to be able to move opportunities inti this stage without

knowing the amount.

How should the administrator require this field during the negotiation stage for sales users but allow

their managers to make changes?

Options:

A.

Make the field required for all users.

B.

Create to formula field to fill in the field for managers.

C.

Assign the administrator profile to the managers.

D.

Configure a validation rule to meet the criteria.

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Questions 39

The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several

fiscal quarters so they can set goals and benchmark how reps are performing.

Which two features should the administrator configure?

Choose 2 answers

Options:

A.

Sales Quotes

B.

Opportunity List View

C.

Forecasting

D.

Opportunity Stages

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Questions 40

Northern Trail Outfitters (NTO) has deployed my domain. The Chief Marketing Officer wants to make sure that all of the Salesforce users log in using the branded login URL. There needs to be a grace period for the user's bookmarks to be updated.

How should the administrator configure the policies in my domain settings?

Options:

A.

Set the login policy to require login from https://nto.my.salesforce.com

B.

Set the Redirect policy to Do Not redirect.

C.

Set the redirect policy to Redirect with a warning to the same page within the domain.

D.

Set the login policy to prevent login from https://login.salesforce.com

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Questions 41

The administrator at Clod Kicks updated the custom object Event to include a lookup field to the

primary contact for the event. When running an event report, They want to reference fields from the

associated contact record.

What should the administrator do to pull contact fields into the Custom report?

Options:

A.

Configure formula fields on event to populate contact information

B.

Edit the custom Event report type and add fields related via lookup.

C.

Create a new report type with event as the primary object and Contact as a related object.

D.

Use a dashboard with filters to show Event and Contact data as requested.

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Questions 42

An administrator has assigned a permission set group with the two-factor authentication for

User Interface Logins permissions and the two-factor authentication for API Logins permission to a group of users.

Which two prompts will happen when one of the users attempts to log in to Data Loader?

Choose 2 answers

Options:

A.

Users need to connect an authenticator app to their Salesforce account.

B.

Users need to get a security token from a trusted network using Reset My Security Token.

C.

Users need to download and install an authenticator app on their mobile device.

D.

Users need to enter a verification code from email or SMS, whichever has higher priority.

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Questions 43

Northern Trail Outfitters has a custom quick action on Account that creates a new Case.

How should an administrator make the quick action available on the Salesforce mobile app?

Options:

A.

Create a custom Lightning App with the action.

B.

Modify compact Case page layout to include the action.

C.

Include the action in the Salesforce Mobile Navigation menu.

D.

Add the Salesforce Mobile and Lightning Experience action to the page layout.

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Questions 44

Which setting on a profile makes a tab hidden in the All App Launcher or viable in arty app, but still allows a user to view records that would normally be found under this tab?

Options:

A.

Object Permissions

B.

App Permissions

C.

Pig wide Defaults

D.

Tab Settings

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Questions 45

Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity.

Which tool should an administrator use to meet this requirement?

Options:

A.

Opportunity Processes

B.

Dynamic Forms

C.

Path Key fields

D.

Workflow Rules

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Questions 46

Northern Trail Outfitters has asked an administrator to ensure that when a contact with a title

of CEO is created, the contact’s account record gets updated with the CEO’s name.

Which feature should an administrator use to implement this request?

Options:

A.

Quick Action

B.

Workflow Rule

C.

Process Builder

D.

Validation Rule

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Questions 47

Universal Containers requires that when an Opportunity is closed won, all other open

opportunities on the same account must be marked as closed lost.

Which automation solution should an administrator use to implement this request?

Options:

A.

Quick Action

B.

Workflow Rule

C.

Flow Builder

D.

Outbound Message

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Questions 48

Cloud Kicks (CK) has new administrator who is asked to put together a memo detailing salesforce

uses to budget for upcoming license purchases.

Where Should the administrator go to find out what type of licenses CK Has purchased and how many

are available.

Options:

A.

Search for licenses types in setup.

B.

User Licenses Related List in Company information.

C.

User Management settings in setup.

D.

Usage based entitlement related list in company information.

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Questions 49

Universal Containers is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases. The

support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on.

How should the administrator improve on the current implementation?

Options:

A.

Reduce the number of case status values to five.

B.

Create a Screen Flow that shows only the correct values for status and surface the flow in the utility

bar of the console.

C.

Review which status choices are needed for each record type and create support processes for each

that is necessary.

D.

Edit the status choices directly on the record type.

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Questions 50

Cloud Kicks is Introducing a new shoe model and wants to advertise on TV, radio, print, and social under the banner of a called New Runners. In addition, total statistics for this marketing effort need to be aggregated and visible.

Which feature should the administrator use to implement this functionality?

Options:

A.

Junction object

B.

Parent campaign field

C.

Lookup relationship

D.

Master-detail relationship

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Questions 51

Marketing users at Cloud Kicks should be able to view and edit converted leads. The administrator has assigned them permission set with the View and edit Converted Leads permission.

Which two ways can the marketing users now access converted leads for editing?

Choose 2 answers

Options:

A.

Find them in the global search result.

B.

Search the Recent Records component on the homepage.

C.

Utilize a list view where lead status equals Qualified.

D.

Use the Data Import Wizard,

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Questions 52

Universal Containers (UC) would like to count the number of open cases associated with each

account and update the account with this value every Friday evening. UC has several hundred open

cases at any given time.

What should the administrator use to complete this request?

Options:

A.

Use a record trigger flow.

B.

Use a scheduled process builder.

C.

Use a Roll-Up summary.

D.

Use a scheduled flow

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Questions 53

The administrator at universal containers has a screen flow that helps users create new leads.

When lead source is “Search Engine”, the administrator needs to require the user to choose a specific

a search engine from a picklist. If lead source is not “Search Engine”, this picklist should be hidden.

How should the administrator complete this requirement?

Options:

A.

Assign a decision element to direct the user to a second screen to hold specific search engine only

when a lead source is “Search Engine”.

B.

Use an assignment element, one for when lead source is “Search Engine” and one for everything

else.

C.

Create a picklist for specific search engine, and set conditional visibility so that is only shown

when lead source is “Search Engine”.

D.

Configure a picklist for specific search engine, and use a validation rule to conditionally show only

when lead source is “Search Engine”

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Questions 54

The business development team at Cloud Kicks thinks the account creation process has too many

fields to fill out and the page feels cluttered. They have requested the administrator to simplify the

process.

Which automation tool should an administrator use?

Options:

A.

Approval process

B.

Workflow rule

C.

Flow builder

D.

Validation rule

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Questions 55

The administrator for AW Computing is working with a user who is having trouble logging

in to salesforce.

What should the administrator do to identify why the user is unable to login?

Options:

A.

Review the Security token.

B.

Review the password history.

C.

Review the Password policies.

D.

Review the Login history

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Questions 56

The IT manager at universal Containers is doing an audit of the systems security.

Mow should the administrator provide a summary of the org's security health?

Options:

A.

Change the Organization-Wide Default to private to restrict visibility.

B.

Turn on Event Monitoring to track user events.

C.

Download the last six months of user login data.

D.

Run a Health Check to identify vulnerabilities.

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Questions 57

Which two objects are customizable the Stage Setup Flow?

Choose 2 answers

Options:

A.

Leads

B.

Campaigns

C.

Opportunities

D.

Campaign Members

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Questions 58

The administrator are Cloud Kicks created a new field for tracking returns on their new cloud shoe. A

user has submitted case to the administrator indication that the new field is unavailable.

Which two steps should an administrator do to troubleshoot this issue?

Choose 2 answers

Options:

A.

Ensure that the page layout for the user's profile has been updated.

B.

Run the setup audit trail for the organization.

C.

Update the organization wide default for the object.

D.

Review the field level security of the field for the user profile

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Questions 59

What are two considerations an administrator should keep in mind when working with Salesforce objects?

Choose 2 answers

Options:

A.

Custom and standard objects have standard fields.

B.

Standard objects are included with Salesforce.

C.

A new standard object can be created.

D.

Only standard objects support master-detail relationships.

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Questions 60

Customer service accesses articles with the Knowledge Lightning component on the Service Cloud Console. Billing department users would like similar functionality on the case record without using the console.

How should the administrator configure this request?

Options:

A.

Add the knowledge component to the page layout.

B.

Add the Knowledge component list to the page layout.

C.

Add the Knowledge related list to the page layout.

D.

Add the knowledge related list to the record page

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Questions 61

The administrator at Cloud kicks deleted a custom field but realized there is a business unit

that still uses the field.

What should an administrator take into consideration when undeleting the field?

Options:

A.

The field needs to be re-added to reports.

B.

The field history will remain deleted.

C.

The field needs to be restored from the recycle bin.

D.

The field needs to be re-added to page Layouts.

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Questions 62

New Leads needs to be routed to the correct sales person based on the lead address.

How should the administrator configure this requirement?

Options:

A.

Create formula field.

B.

Use lead assignment rules.

C.

Assign with an escalation rule.

D.

Configure a validation rule

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Questions 63

The administrator for Cloud Kicks needs to give access to a new custom object with custom

fields to more than one user.

Which two options should an administrator use to meet this requirement?

Choose 2 answers

Options:

A.

Add to manual sharing list

B.

Assign permission set group to Users

C.

Create a Permission Set

D.

Edit organization-wide defaults

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Questions 64

An Administrator wants to trigger a follow-up task for the opportunity owner when they close an

opportunity as won and another task after 60 days to check in with the customer.

which two automation tools should the administrator use?

Choose 2 answers

Options:

A.

process builder

B.

workflow Rule

C.

Field Update

D.

Outbound Message

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Questions 65

What are three characteristics of a master-detail relationship?

Choose 3 answers

Options:

A.

The master object can be a standard or custom object.

B.

Permissions for the detail record are set independently of the master.

C.

Each object can have up to five master-detail relationships.

D.

Roll-up summaries are supported in master-detail relationships.

E.

The owner field on the detail records is the owner of the master record.

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Questions 66

What are three Setting an administrator should configure to make it easy for approvers to

respond to approval requests?

Choose 3 Answers.

Options:

A.

Update the organizations chatter setting to allow approvals.

B.

Enable the organizations Email approval response setting.

C.

Specify initial submission actions within the approval process.

D.

Add the Items to approve component to the approvers home page.

E.

Create a flow to automatically approve all records.

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Questions 67

Clod Kicks has the organization wide defaults for Opportunity set to private.

which two features should the administrator use to open up access to Opportunity records for sales

users working on collaborative deals?

Choose 2 answers

Options:

A.

Sharing set

B.

Role hierarchy

C.

Profiles

D.

Sharing rules

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Questions 68

An administrator at Northern Trail Outfitters is unable to add a new user in salesforce.

What could cause this issue?

Options:

A.

The Username is not a corporate email address

B.

The username is less than 80 characters.

C.

The Username is a fake email address.

D.

The Username is already in use.

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Questions 69

User at Cloud Kicks want to see information more useful for their role on the Case page.

How should an administrator make the pages more dynamic and easier to use?

Options:

A.

Add Component visibility filters to the Components.

B.

Remove fields from the record details component.

C.

Delete the extra component from the page.

D.

Include more tab components with filters.

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Questions 70

The sales team at Ursa Major Solar has asked the administrator to automate an outbound

message.

What should the administrator utilize to satisfy the request?

Options:

A.

Process builder

B.

Task assignment

C.

Workflow rule

D.

Flow builder

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Questions 71

An administrator at Northern Trail Outfitters is creating a validation rule.

Which two functions should the administrator use when creating a validation rule?

Choose 2 answers

Options:

A.

Formula return type

B.

Error condition formula

C.

Error message location

D.

Rule active date

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Questions 72

What will happen to the Chatter post in this situation?

Options:

A.

The pending Chatter post will be canceled.

B.

The pending Chatter post will be sent on the 10th of the month

C.

The pending Chatter post will be will be paused.

D.

The pending Chatter post will be sent in 30 days.

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Questions 73

Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked administrator to help sales reps prioritize and close more deals.

the administrator configure to help with these issues?

Options:

A.

Einstein Activity Capture

B.

Einstein Opportunity Scoring

C.

Einstein Search Personalization Einstein Lead Scoring

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Questions 74

Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value

of their Opportunities.

What should an administrator suggest to meet this request?

Options:

A.

Define a new Stage picklist value.

B.

Create a custom field on Opportunity.

C.

Configure Forecasting support.

D.

Make the field editable on page layouts

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