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Salesforce-Communications-Cloud Sample Questions Answers

Questions 4

ABC telecom offer advanced B2B connectivity products to companies with multiple service quotes in different regions based quotes and 1000 line items per quote.

Which application suits supports this scnerio?

Options:

A.

Enterprise sales management

B.

Subscriber lifecycle management

C.

Advertising sales management

D.

Multiple subscription management

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Questions 5

A Large Tier 1 Telco with 20 million subscribers needs to move all of their customer data form legacy system to communication cloud. The team have discovered it would take a long time to migrate all the data over.

which approach should the fulfillment designer recommend as the migration strategy to ensure that all the orders uninterrupted through the salesforce platform during migration?

Options:

A.

Migrate Data on demand as orders are raised through the salesforce interface and implement a bulk migration strategy

B.

Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system

C.

Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration data when migrations occurs

D.

Disable the production system during off peak hours and migrate the data from the old system to the new system. Ensure both new and old system are online during Peak hours.

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Questions 6

An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?

Options:

A.

Downstream Order Item Scope

B.

Top Order Item Scope

C.

Order Item Scope

D.

Account Scope

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Questions 7

Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.

Options:

A.

Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product

B.

Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory

C.

Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.

D.

Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product

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Questions 8

ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.

Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

Options:

A.

Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.

B.

Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.

C.

Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ……trigger on custom object to insert product and related records in the product catalog.

D.

Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.

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Questions 9

Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.

The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

Options:

A.

What data and from which system will be migrated

B.

Who will be the main point of contact for migration

C.

What tools and databases will be used to perform the migration

D.

What will be the overall cost for migration?

E.

What is the quality, structure and frequency of the data migration?

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Questions 10

During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

Options:

A.

Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane

B.

Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts

C.

Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another

D.

Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration

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Questions 11

UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog

What are the three options should consultant configure to meet this requirement

Options:

A.

Fields

B.

Calculation Matrix

C.

Price lists

D.

Attribute

E.

Pricing plan

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Questions 12

ABC cloud currently using communication cloud’s order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud’s architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?

Options:

A.

Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence

B.

Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.

C.

Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.

D.

Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.

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Questions 13

UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.

What two action a consultant shall recommend once the load is completed in production?

Options:

A.

Analyze and resolve any errors that were encountered and perform additional data load for any failed records

B.

Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness

C.

Inform the business that data migration is completed and errors resolved in development

D.

Raise support case to retrieve a data load report to summarize the data load.

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Questions 14

What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

Options:

A.

The product services sold can undergo future attribute changes

B.

The Product sold is a device accessory such as phone case

C.

The product/service sold is high volume, one time billing event, such as a pay per view

D.

The product services sold will have child features added in the future

E.

The product Service sold has a recurring charge

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Questions 15

United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.

What are the two option to achieve the expectation?

Options:

A.

Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.

B.

Handle the complex business processes manually outside the IT landscape.

C.

Harmonize their business plan to reduce the complexity

D.

Access the entire architecture to identify application that can be decommission.

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Questions 16

A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

Options:

A.

Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration

B.

Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last

C.

UX experience is the most important. Fully design and validate the UX before designing the integration step

D.

Exact data in integration is an input to the ux design. Detailed Design of the integration… can start

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Questions 17

An organization is requesting a negotiated price from UT in their quote for the order

which two business flows should UT have in place in communication cloud to meet the customer requirement?

Options:

A.

Design order capture and order fulfillment flows

B.

Design a quoting flow to negotiate price and discount approval process.

C.

Design a contract creation and contract renewal flows

D.

Design opportunity management flows and convert the opportunity to quote.

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Questions 18

Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.

Options:

A.

Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account

B.

Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope filed on the modem and STB products to downstream Order Item.

C.

Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope field on CFS technical product definition to downstream Order Item.

D.

Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship. Configure the scope filed on the modem and STB products to Account

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Questions 19

ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

Options:

A.

Discounts.

B.

Adjustment using Context rules

C.

Promotions

D.

Customizations using CPQ Hooks

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Questions 20

niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

Options:

A.

Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion

B.

Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract

C.

Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering

D.

Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote

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Questions 21

An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

Options:

A.

Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change

B.

Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.

C.

Accommodate the feature since otherwise business representative will not accept the iteration results.

D.

Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.

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Questions 22

Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?

Options:

A.

Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL

B.

Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.

C.

Configure a Callout Orchestration item using the enhanced system interface

D.

Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.

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Questions 23

ABC cloud is using communication cloud’s order Management for the provision and activations of service. As part of the integration with ERP, the ERP order identifiers are required to be saved in the synchronous response in the SFI order record for the reference and troubleshooting purpose. A consultant has started their design using existing velocity process libraries. What solution should consultant propose to save ERP order identifiers back to salesforce Order record.

Options:

A.

Configure integration procedure in conjunction with Auto Task to perform CREATE order in ERP and process response to save return from ERP order identifiers using Load DataRaptor.

B.

Enhance OOTB integration adaptor to process CREATE response from ERP and save returned ERP order identifier to SFI order record

C.

Configure GET ERP order callout task straight after the callout task that create an order in ERP. Enhance out of the box integration adaptor to process GET response from ERP and save returned ERP order identifier to SFI order record

D.

Configure response data raptor bundle to process create response from ERP and save returned ERP order identifier to SFI order record

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Exam Code: Salesforce-Communications-Cloud
Exam Name: Salesforce Communications Cloud Accredited Professional (AP) Exam
Last Update: Jul 16, 2024
Questions: 77
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