CIS-FSM Sample Questions Answers

What is used to estimate distance and time to determine the best route for an agent if Google Maps API is not configured?

When defining a maintenance schedule, what type of trigger would you use for work to be performed based on time and count?

What assignment method uses this calculation for task assignment '(Criteria_1 rating x Criteria_1 weight) / total criterion weight + (Critena_2 rating x Critena_2 weight) / total criterion weight + (Critena_3 rating x Criteria_3 weight) / total of criterion weight'?

As it pertains to dynamic scheduling system properties, what is the recommended maximum number of tasks that can be selected when running dynamic scheduling manually?

What do you need to configure an appointment booking service? (Choose three.)

As it pertains to scheduling, what considers time between tasks, task dependencies, toll roads, and other specified time buffers?

As it pertains to time recording, FSM Rate Card Task Work (Billable) and FSM Rate Card Task Work OT (Billable), are examples of what?

If geolocation is not enabled, the agent’s starting position for a given day defaults to what?

A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service?

Which operational role can view the calendars of team members to check availability, view the skill distribution, and create or edit skills of team members?

What field service model is used for maintenance at regular intervals?

Where can you disable the accept or reject task option if business process dictates that field agents should not have the ability to accept or reject tasks?

What is used to organize work into tasks and can also be published m the service catalog as catalog items?

When configuring an appointment booking record producer, what must be enabled in order to display the appointment selection widget on the record producer?

Where can dispatchers view the location history of field agents to track and review their activities over a historical period?

Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two.)

Dependencies can only be set for work order tasks in which state?

What is used to categorize different types of work for time reporting?

Which operational role is responsible for managing field agent skills?

Dispatcher workspace looks at which calendar to auto-assign tasks to agents based on availability?

Reactive, Planned, and Predictive are examples of what?

What state do work order tasks need to be in for dynamic scheduling to assign them?