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L3M4 Sample Questions Answers

Questions 4

According to CIPS / Profex, which one of the following is not a connected stakeholder? Select one.

Options:

A.

Shareholders

B.

Suppliers

C.

Customers

D.

Trade unions

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Questions 5

Kotter and Schlesinger suggested six approaches to organisational change. One approach is based on the idea that people don’t really understand, and by increasing their understanding, commitment could be won. This relatively soft approach to change is called:

Options:

A.

Participation

B.

Education

C.

Facilitation

D.

Coercion

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Questions 6

R Meredith Belbin made a distinction in his work between 'solo leaders', who were kind-of historic leaders; and 'team leaders' who are seen as being leaders for modern times, or of the future.

From the list shown, select the one answer which represents the solo leader, rather than the team leader.

Options:

A.

Encourages diversity, and lets team members be themselves

B.

Creates a mission that team members can work together to achieve

C.

Chooses to limit their role in teamworking: delegates

D.

Sets objectives and separate tasks for individual team members

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Questions 7

Which two of the following actions are most likely to be carried out by the buying organisation?

Options:

A.

Approve the invoice

B.

Specify the need

C.

Submit the invoice

D.

Acknowledge the order

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Questions 8

‘A person who is reliable in seeing a task through to the end’. From the ‘doing / acting’ section, which of the Belbin team roles is being described here?

Options:

A.

(An easy one – perhaps too easy)

B.

Shaper

C.

Completer / finisher

D.

Implementer

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Questions 9

CIPS believes that it is good practice for different staff members to be responsible for three key ac-tivities in procurement (specifying / requisitioning; sourcing / contracting; authorising payment), in order to reduce the likelihood of malpractice, and to do what is in the best interests of the organisa-tion. Select two of the following terms which this principle is known by.

Options:

A.

Segregation of duties

B.

Separation of duties

C.

Severance of duties

D.

Synthesis of duties

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Questions 10

Continuous improvement – making small changes in operations and activities in a never-ending way – is called in Japanese:

Options:

A.

Zazen

B.

Paisan

C.

Chozen

D.

Kaizen

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Questions 11

‘A person who is reliable in seeing a task through to the end’.

Which of the Belbin team roles is being described here?

(An easy one – perhaps too easy)

Options:

A.

Implementer

B.

Shaper

C.

Completer / finisher

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Questions 12

Which one of the Tuckman stages of team development is being described here?

‘..the team struggles to come together … conflict … competing for status and position’

Options:

A.

Storming

B.

Forming

C.

Dorming

D.

Performing

E.

Norming

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Questions 13

A cross-functional team is created to help progress the development of a new product in a manufac-turing business. Which two of the following activities are unlikely to be allocated to the representa-tive from the accounting and finance function?

Options:

A.

To calculate anticipated sales demand at the target price

B.

Calculate the expected overall cost of the product

C.

Plan the recruitment of additional staff and training of them

D.

Check that the expected cost provides a suitable profit margin

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Questions 14

Which two of the following could not be classified as internal triggers for change? A change of:

Options:

A.

Major customer

B.

Leadership

C.

Legislation

D.

Profitability

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Questions 15

Which two of the following are ‘soft’ factors, within the framework of the ‘McKinsey 7S’ model?

Options:

A.

Strategy

B.

Systems

C.

Style

D.

Shared values

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Questions 16

Workers are naturally lazy. They lack ambition. They must be controlled.

Options:

A.

Theory X

B.

Theory Y

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Questions 17

If the speed of change was incremental, and the extent of change was realignment, what single term might we use to describe this change?

Options:

A.

Evolution

B.

Adaptation

C.

Revolution

D.

Reconstruction

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Questions 18

Thinking of the cultural web (Johnson and Scholes), which of the following refers to the idea that past events will be recurringly discussed and kept alive by current employees telling newcomers, reinforcing certain aspects of culture?

Options:

A.

Rituals

B.

Stories

C.

Power structures

D.

Organisational structures

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Questions 19

'A team has a common XXXX and YYYY'.

Select the one which fits best.

Options:

A.

Captain and uniform

B.

Language and culture

C.

Employer and hobbies

D.

Purpose and goals

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Questions 20

According to CIPS, which of the following are not internal stakeholders? Select one.

Options:

A.

Shareholders

B.

Managers

C.

Other employees

D.

Directors

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Questions 21

‘A person who cares for individuals and the team, a good listener, finds it hard to take difficult deci-sions’. From the ‘concern for people and feelings’ section of Belbin’s roles:

Options:

A.

Resource-investigator

B.

Co-ordinator

C.

Teamworker

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Questions 22

Thinking of the cultural web, which of the following refers to events or routines which take place, and really matter to the people involved?

Options:

A.

Rituals

B.

Stories

C.

Control systems

D.

Symbols

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Questions 23

Peter Scholtes identified ten behaviours (have you noticed ho it's always ten, never nine or eleven?)which commonly create problems in teams. Which are the three out of the four shown, which are genuine Scholte terms to describe these undesirable behaviours?

Options:

A.

Feuding

B.

Plops

C.

Jousting

D.

Wanderlust

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Questions 24

‘A person who solves difficult problems with original and creative ideas’. From the Belbin ‘problem solving / thinking’ section:

Options:

A.

Plant

B.

Monitor / evaluator

C.

Specialist

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Questions 25

Goals should be either / or (choose two):

Options:

A.

SMARTIES

B.

SMARTA

C.

SMART

D.

SMARTLY

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Questions 26

‘The individual does not believe that the change is really happening and looks for evidence that it is not true’. Which stage of the Kubler-Ross model does this describe?

Options:

A.

Depression

B.

Frustration and anger

C.

Shock

D.

Denial

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Questions 27

‘All procurement requirements valued at more than $100,000 must be competitively tendered, and any contracts arising therefrom must be signed by the Procurement Director’. This is an example of a:

Options:

A.

Procurement threshold

B.

Minimum order quantity

C.

Standard contract term

D.

Statute

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Exam Code: L3M4
Exam Name: Team Dynamics and Change
Last Update: Apr 26, 2024
Questions: 90
$64  $159.99
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