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6210 Sample Questions Answers

Questions 4

A customer has purchased the Agent Greeting feature to provide individual pre-recorded greeting playback capabilities.

Where is the license for Agent Greeting enabled in Avaya Aura® Contact Center (AACC)?

Options:

A.

From the server, navigate to the Server Configuration > Licensing tab

B.

From the server, locate Multimedia Commissioning > Multimedia Licensing tab

C.

From Contact Center Manager Administration (CCMA) > Configuration > Applications > LM Service Configuration Setup tab

D.

From the Contact Center License Manager > Configuration > Contact Center Licensing tab

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Questions 5

Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center.

Which three statements regarding the Orchestration Designer tool are true? (Choose three.)

Options:

A.

OD application steps can include call treatments, such as music or ringback.

B.

OD allows you to view real-time statistics for each skillset.

C.

OD applications can provide call routing, such as skill-based routing.

D.

OD provides a graphical editor to create Contact Center Task Flow Executor (TFE) flows.

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Questions 6

By which method can you verify the status of the Data Execution Prevention (DEP)? (Choose two.)

Options:

A.

Windows > Control Panel > System and Security > System > Advanced System Settings > Settings > Data Execution Prevention

B.

Windows > Services > Advanced System Settings > Settings > Data Execution Prevention

C.

My computer > properties > advanced system settings > advanced > environment variables > Data Execution Prevention

D.

Control Panel > Network and Internet > Internet Options, and then turn on DEP for essential Windows programs and services only

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Questions 7

You are preparing for the first backup Avaya Aura® Contact Center.

Which step is required in the Contact Center Database Maintenance utility to prepare for the backup?

Options:

A.

On the Backup Locations tab, select the Tape Drive.

B.

On the Backup Locations tab, select the Drive, enter the UNC Path, username and password.

C.

On the Backup Locations tab, select the Applications.

D.

Shut down all services.

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Questions 8

Avaya requires that a remote support access tool be configured on Avaya Aura® Contact Center (AACC) servers to provide remote support.

Which remote access tool does Avaya recommend?

Options:

A.

Avaya Secure Access Link

B.

pcAnywhere

C.

NetMeeting

D.

AA_Rescue

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Questions 9

In Contact Center Release 7, Contact Center Manager Administration (CCMA) stores information in a Cache Database.

Which three statements regarding the Cache database are true? (Choose three.)

Options:

A.

It simplifies the overall solution as all components use a common database.

B.

Avaya Aura® Contact Center Release 7 updates the version of Cache 2015 to Intersystem Cache.

C.

The Cache database technology supports database shadowing for fault tolerant and mission critical solutions such as AACC.

D.

All data is now replicated and there is no need for a CCMA backup and restore.

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Questions 10

You are preparing to install the Agent Desktop Displays (ADD) tool on agent client computers supplied by the customer, and you need to verify that the computers meet the minimum required specifications.

What is the minimum required amount of RAM needed for the client computers?

Options:

A.

8 GB

B.

4 GB

C.

1 GB

D.

2 GB

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Questions 11

Avaya Aura® Contact Center (AACC) uses the media processing capabilities of the Avaya Aura® Media Server (AAMS) to perform functions such as conference customer and agent speech paths with media treatments.

Which three statements regarding AACC and the AAMS are true? (Choose three.)

Options:

A.

AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.

B.

AACC does not require a license for each AAMS instance in the solution.

C.

AACC integrates with AAMS using Media Server Markup Language (MSML) based communication.

D.

AAMS provides a MSML-based service type named ACC_APP_ID.

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Questions 12

The Avaya Aura® Media Server High Availability (HA) feature ensures the uninterrupted availability of media processing and reduces the loss of processing data when an AAMS fails.

Which three statements regarding the AAMS High Availability (HA) feature are true? (Choose three.)

Options:

A.

You can perform a manual failover on the Active AAMS.

B.

You cannot perform a manual failover on the Active AAMS.

C.

High Availability (HA) is available only if the AAMS servers are installed on the Red Hat Enterprise Linux (RHEL) operating system.

D.

One AAMS HA pair supports up to 1000 agents, without SIP Call Recording.

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Questions 13

Which operating system is supported for Avaya Aura® Contact Center Release 7 server installations?

Options:

A.

Windows Server 2008 SP7 Standard Edition or Enterprise Edition

B.

Windows Server 2012 R1 Standard Edition or Datacenter Edition

C.

Windows Server 2012 R2 Standard Edition or Datacenter Edition

D.

Windows Server 2008 SP2 Standard or Enterprise Edition

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Questions 14

After you complete the Avaya Aura® Contact Center (AACC) installation, you should perform a backup.

From the Contact Center Database Maintenance utility, which two menu options are used to perform the backup?

Options:

A.

Select Location and Immediate Backup

B.

Map Drive and Immediate Backup

C.

Backup Drive and Immediate Backup

D.

Backup Location and Immediate Backup

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Questions 15

You can install the Contact Center Server Utility on a standalone computer, or it can co-reside with the Contact Center Manager Server (CCMS).

Which operation on the server can the Server Utility perform?

Options:

A.

Modify real-Time Display interface parameters

B.

View Alarms and Events

C.

Perform database restores

D.

Administer licensing

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Questions 16

A customer has purchased Avaya Aura® Contact Center (AACC) with the correct licensing to provide Open Queue session licenses, and to provide agent licenses for the required multimedia contact types.

Where is Open Queue initially enabled in AACC?

Options:

A.

Contact Center Manager Administration (CCMA) > Configuration, Applications > LM Service Configuration Setup tab

B.

Contact Center License Manager > Configuration > Contact Center Licensing tab

C.

CCMS > Multimedia Commissioning > Multimedia Licensing tab

D.

Ignition Wizard configuration > Licensing tab

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Questions 17

In a Mission Critical AACC High Availability (HA) campus solution, there are two types of switchovers, managed and unmanaged. A managed switchover is one initiated by the administrator or caused by a failure of a monitored Contact Center Manager Server (CCMS) or Communication Control Toolkit (CCT) component. An unmanaged switchover results from a hardware, network, database or power failure.

Which three conditions must be satisfied before a switch over can occur? (Choose three.)

Options:

A.

The active server database and standby server database are synchronized, and the standby server database is shadowing the active server database.

B.

On the active server, all critical CCMS and CCT services are monitored and running.

C.

The active and standby servers are in a running state.

D.

The active and standby servers have switchover enabled.

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Questions 18

While configuring an agent in Contact Center Manager Administration (CCMA), what does associating the domain user account provide the user?

Options:

A.

The ability to use Hot Desking feature.

B.

The ability to access files on their network.

C.

The ability to map the user to a Windows account.

D.

The ability to provide voice, e-mail and chat functionality to a single application.

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Questions 19

A customer has installed Avaya Aura® Contact Center (AACC) on a Platform Vendor Independent (PVI) server. They want to receive real-time data on their client computer via Unicast stream.

Where do you set the transmission mode for the site to Unicast?

Options:

A.

From the CCMS > RSM IP Address window

B.

From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > CCMA Settings

C.

From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > Real-Time Reporting > RTR Registry Settings

D.

From the CCMS > RSMConfig

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Exam Code: 6210
Exam Name: Avaya Aura® Contact Center Implementation Exam
Last Update: May 23, 2024
Questions: 65
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