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Avaya 6210 Dumps

Exam Code:
6210
Exam Name:
Avaya Aura® Contact Center Implementation Exam
Last Update: Jul 18, 2024
65 Questions with Explanation
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Avaya Aura® Contact Center Implementation Exam Questions and Answers

Questions 1

You are installing Avaya Agent Desktop (AAD) on an agent PC.

Which three Microsoft software components must be installed? (Choose three.)

Options:

A.

Microsoft Visual C++ 2005 SP1 Redistributable Package (x86)

B.

Microsoft WinPcap

C.

Microsoft .NET Framework 4.5.2

D.

Microsoft Internet Explorer 10.0 (32-bit) or 11.0 (32-bit)

Questions 2

The installation of the Contact Center Manager Administration (CCMA) component adds default users to the Windows operating system.

Which CCMA user accounts are created during the Avaya Aura® Contact Center (AACC) installation?

Options:

A.

iceAdmin

IUSR_SWC

Bkup_SWC

B.

AAD_User

AACC_Admin

webadmin

C.

AAAC_Admin

IUSR_SWC

webadmin

D.

iceAdmin

IUSR_SWC

webadmin

Questions 3

Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center.

Which three statements regarding the Orchestration Designer tool are true? (Choose three.)

Options:

A.

OD application steps can include call treatments, such as music or ringback.

B.

OD allows you to view real-time statistics for each skillset.

C.

OD applications can provide call routing, such as skill-based routing.

D.

OD provides a graphical editor to create Contact Center Task Flow Executor (TFE) flows.