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Avaya 33810X Dumps

Exam Code:
33810X
Exam Name:
Avaya Aura Contact Center Solution Design Exam
Last Update: Oct 8, 2024
48 Questions
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Avaya Aura Contact Center Solution Design Exam Questions and Answers

Questions 1

During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.

Which value proposition would you use?

Options:

A.

Avaya Aura® Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura®.

B.

Avaya Aura® Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.

C.

Avaya Aura® Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.

D.

Avaya Aura® Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.

Questions 2

A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.

Which solution meets these customer requirements?

Options:

A.

Avaya IX ™ Workplace

B.

Avaya Callback Assist

C.

Avaya IX ™M Workspaces

D.

Avaya Agent Desktop

Questions 3

What should a functional architecture discussion cover?

Options:

A.

Network plan of the existing Infrastructure

B.

Bill of Materials to quantify the costs

C.

Customer evolution plans and Avaya solution to their problems

D.

A design of the needed components and Interconnections

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