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Avaya 7392X Dumps

Exam Code:
7392X
Exam Name:
Avaya Aura Call Center Elite Implementation Exam
Last Update: Dec 9, 2024
63 Questions with Explanation
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  • 7392X Dumps Include
  •   Total Questions: 63 Q&A's
  •   Single Choice: 45 Q&A's
  •   Multiple Choice: 18 Q&A's
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Avaya Aura Call Center Elite Implementation Exam Questions and Answers

Questions 1

A customer wants to routinely monitor their vectors for unexpected results. How should they monitor their results?

Options:

A.

Use the display events command in the Communication Manager.

B.

Use the lint history command in the Communication Manager.

C.

Use the System Maintenance > Reports > Error Log Report in the Call Management System.

D.

Use the Exceptions > Reports > Vector Exceptions in the Call Management System.

Questions 2

Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)

Options:

A.

It is possible to use Vector Directory Number (VDN) skill preferences.

B.

Call Management System (CMS) or IQ must be used as the reporting tool.

C.

It includes Export Agent Selection (EAS) and Business Advocate (BA).

D.

Service Level Maximize (SLM) can be used as a skills-based call distribution type.

E.

SLM can be used as an agent-based call distribution type.

Questions 3

Which option describes a feature access code?

Options:

A.

any group of 1 to 4 digits which can include asterisk (') and pound (#) signs at the beginning

B.

any group of 1 to 6 digits

C.

any group of 1 to 4 digits where an "(asterisk) can appear anywhere

D.

any group of digits and asterisks (*) or pound signs (#)

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