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Avaya Aura Call Center Elite Implementation Exam Questions and Answers
While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)
Answer:A, B, D
A call center where agents handle customers with account numbers Is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received.
Which feature would you suggest when the call center offers a survey to the people who have called?
Refer to the Exhibit.
The diagram shows the content namespace UUID(ANNC-9C2ec05e-a518-41e8-95b1-0050569dee68) on the Avaya Aura® Media Server for placement of announcements and music wave files.
Which two Communication Manager (CM) commands are used to verify the files have been placed correctly? (Choose two.)
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