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  5. Avaya Aura Call Center Elite Implementation Exam Questions and Answers

7392X Sample Questions Answers

Questions 4

Which three items are needed to properly configure a hunt group in an Expert Agent Selection Call center? (Choose three.)

Options:

A.

The call distribution method

B.

The group extension

C.

Vector Directory Number (VDN)

D.

The class of Restriction (COR)

E.

The trunk group number

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Questions 5

Which option describes a feature access code?

Options:

A.

any group of 1 to 4 digits which can include asterisk (') and pound (#) signs at the beginning

B.

any group of 1 to 6 digits

C.

any group of 1 to 4 digits where an "(asterisk) can appear anywhere

D.

any group of digits and asterisks (*) or pound signs (#)

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Questions 6

Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)

Options:

A.

It is possible to use Vector Directory Number (VDN) skill preferences.

B.

Call Management System (CMS) or IQ must be used as the reporting tool.

C.

It includes Export Agent Selection (EAS) and Business Advocate (BA).

D.

Service Level Maximize (SLM) can be used as a skills-based call distribution type.

E.

SLM can be used as an agent-based call distribution type.

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Questions 7

A customer wants to routinely monitor their vectors for unexpected results. How should they monitor their results?

Options:

A.

Use the display events command in the Communication Manager.

B.

Use the lint history command in the Communication Manager.

C.

Use the System Maintenance > Reports > Error Log Report in the Call Management System.

D.

Use the Exceptions > Reports > Vector Exceptions in the Call Management System.

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Questions 8

An Elite Call Center agent is assigned the following Skills:

And the Call Handling Preference is configured as Greatest Need.

Which of the culls will the agent handle first under the greatest need handling preference?

Options:

A.

Skill 4 Call

B.

Skill 2 Call

C.

Skill 1 Call

D.

Skill 3 Call

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Questions 9

A customer has the Elite Call Center package and wants Basic Call Management System (RCMS) for reports.

Which statement is true about this scenario?

Options:

A.

BCMS has all the functions Call Management System (CMS) supports but with less capacity.

B.

BCMS generates Split Reports and not Skills Reports.

C.

BCMS does not support all Call Center Elite features.

D.

BCMS is only offered for customers with a Basic Call Center package.

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Questions 10

What are three capabilities of Avaya Aura® Media Server? (Choose three.)

Options:

A.

High Availability

B.

TDM Interfaces for digital and analog stations and trunks

C.

Virtualization

D.

Can be shared with multiple CM's

E.

Has the capacity of up to 10OO AAMS

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Questions 11

Which scope is defined by the time-of-day (TOD) variable?

Options:

A.

Collect Scope Variable

B.

Global Scope Variable

C.

Local Scope Variable

D.

Persistent Scope Variable

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Questions 12

Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing.

What is used to facilitate this ability?

Options:

A.

Dial Access Plans

B.

Feature Access Codes (FACs)

C.

Skill Assignment

D.

Business Advocate (BA)

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Questions 13

Refer to the exhibit.

The diagram shows three VQNs, with VDN override and VDN variables. The call first arrives into VDN 1 and ends up on VDN 3.

Which announcement is played at step five?

Options:

A.

3003

B.

1003

C.

2002

D.

1001

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Questions 14

Which three Items are components of Communication Manager? (Choose three.)

Options:

A.

endpoints

B.

gateways

C.

sessions

D.

trunks

E.

desktops

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Questions 15

A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.

Which feature must be activated on the system-parameters customer-options to allow this?

Options:

A.

Call Work Codes

B.

Authorization Codes

C.

Reason Codes

D.

AUX State Codes

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Questions 16

How can an Installer Identify If a customer has the Avaya Aura® Call Center Elite package?

Options:

A.

Check the System-Parameters Customer-Options Form and search for the Vectoring (3.0 Enhanced) field.

B.

Check the System-Parameters Customer-Options Form and search for the EAS field.

C.

Check the Feature-Related System Parameters and search for the Call Center Elite field.

D.

Check the System-Para meters Customer Options Form and search for the Call Center Elite field.

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Questions 17

What are the four mandatory and optional parameters in a Vector Directory Number (VDN) configuration? (Choose four.)

Options:

A.

Vector

B.

Measured Format

C.

Agent Login

D.

Skill Preferences

E.

Extension

F.

Hunt Group

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Questions 18

For a split Day report, how many days of historical data show in the Basic Call management System (BCMS)?

Options:

A.

5

B.

1

C.

2

D.

3

E.

7

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Exam Code: 7392X
Exam Name: Avaya Aura Call Center Elite Implementation Exam
Last Update: Jan 5, 2025
Questions: 63
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