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7392X Sample Questions Answers

Questions 4

While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)

Options:

A.

System Parameters Customer-Options

B.

Class of Restriction

C.

VuStats Display

D.

Feature-Related System Parameters

E.

Class of service

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Questions 5

Refer to the Exhibit.

The diagram shows the content namespace UUID(ANNC-9C2ec05e-a518-41e8-95b1-0050569dee68) on the Avaya Aura® Media Server for placement of announcements and music wave files.

Which two Communication Manager (CM) commands are used to verify the files have been placed correctly? (Choose two.)

Options:

A.

change media—gateway 1

B.

list announcement

C.

status media-server 1

D.

change media—server 1

E.

display media-server 1

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Questions 6

A call center where agents handle customers with account numbers Is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received.

Which feature would you suggest when the call center offers a survey to the people who have called?

Options:

A.

VDN Return Destination

B.

VDN Interflow

C.

VDN Vectors

D.

VDN Override

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Questions 7

To improve call handling and agent productivity you set up a vector using Look Ahead Interflow to check if the remote site can accept a call and has an agent available. You only want to interflow calls that are at the top two positions queue.

Which command would be entered in the vector to accomplish this?

Options:

A.

route-to number 9581234 with cov y if interflow-qpos=2

B.

route-to number 9581234 with cov n if interflow-qpos<=2

C.

route-to number 9581234 with cov n if interflow-qpos<2

D.

route-to number 9581234 with cov y if interflow-qpos>=2

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Questions 8

Which statement describes the purpose and function of a hunt group?

Options:

A.

It Is a group of agents that all have- the ability to answer specific calls.

B.

It Is a group of VDNs that receive calls and pass to a vector.

C.

It is a group of extensions that receive calls to a specific telephone number.

D.

It Is a group of skills that an agent has to manage specific calls.

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Questions 9

You need to troubleshoot your Best Services Routing (BSR) polling vectors to verily that they are operating as intended.

Which command do you use to do this?

Options:

A.

List trace vdn

B.

list trace trunk

C.

monitor bcms hunt group

D.

monitor bcms trunk

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Exam Code: 7392X
Exam Name: Avaya Aura Call Center Elite Implementation Exam
Last Update: Mar 23, 2024
Questions: 63
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