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Avaya 6211 Dumps

Exam Code:
6211
Exam Name:
Avaya Aura Contact Center Multimedia Implementation Exam
Last Update: Feb 27, 2024
60 Questions
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Avaya Aura Contact Center Multimedia Implementation Exam Questions and Answers

Questions 1

Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?

Options:

A.

It is used to administer Avaya Aura® Agent Desktop(AAAD) and to monitor Agent performance using a browser-based interface.

B.

It helps with implementing CTI for installed and browser-based client integrations.

C.

It provides administrative and management capabilities for CCMM resources.

D.

It allows an SDK for developers to design custom Computer Telephony Integration (CTI) applications.

Questions 2

Where are all agents used in the Avaya Aura® Contact Center POM integration administered?

Options:

A.

Avaya IQ

B.

Avaya Aura® Experience Portal

C.

AvayaProactive Outreach Manager

D.

Contact Center Manager Administration

Questions 3

Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?

Options:

A.

CCT Client Applications

B.

Contact Management Framework (CMF)

C.

CCT API

D.

SIP Connector