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Avaya 6211 Dumps

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Avaya Aura Contact Center Multimedia Implementation Exam
Last Update: Feb 27, 2024
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Avaya Aura Contact Center Multimedia Implementation Exam Questions and Answers

Questions 1

Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?



It is used to administer Avaya Aura® Agent Desktop(AAAD) and to monitor Agent performance using a browser-based interface.


It helps with implementing CTI for installed and browser-based client integrations.


It provides administrative and management capabilities for CCMM resources.


It allows an SDK for developers to design custom Computer Telephony Integration (CTI) applications.

Questions 2

Where are all agents used in the Avaya Aura® Contact Center POM integration administered?



Avaya IQ


Avaya Aura® Experience Portal


AvayaProactive Outreach Manager


Contact Center Manager Administration

Questions 3

Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?



CCT Client Applications


Contact Management Framework (CMF)




SIP Connector