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  5. Avaya Aura Contact Center Multimedia Implementation Exam Questions and Answers

6211 Sample Questions Answers

Questions 4

Which type of dialing is it when the outbound call is made automatically after presentation to the agent?

Options:

A.

Progressive dialing

B.

Predetermined dialing

C.

Predictive dialing

D.

Preview dialing

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Questions 5

Which Communication Control Toolkit server software component is used to import bulk resources from the Windows server into the CCT database?

Options:

A.

CCT Console

B.

CCT Trace Control

C.

CCT Reference Client

D.

CCT API

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Questions 6

You have installed an Avaya Aura® Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which componentis responsible for pushing the non-voice contacts to Avaya Aura® Agent Desktop?

Options:

A.

ССММ

B.

CCMS

C.

CCT

D.

CСMA

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Questions 7

Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?

Options:

A.

It is used to administer Avaya Aura® Agent Desktop(AAAD) and to monitor Agent performance using a browser-based interface.

B.

It helps with implementing CTI for installed and browser-based client integrations.

C.

It provides administrative and management capabilities for CCMM resources.

D.

It allows an SDK for developers to design custom Computer Telephony Integration (CTI) applications.

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Questions 8

Which Avaya Aura® Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?

Options:

A.

Avaya Agent Desktop

B.

Contact Center Manager Server

C.

Contact Center Manager Administration

D.

Session Initiation Protocol

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Questions 9

Which AvayaAura® Contact Center component is required for Contact Center Multimedia deployment?

Options:

A.

API Server

B.

Agent Desktop

C.

SIP Connector

D.

Avaya Aura® Media Server

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Exam Code: 6211
Exam Name: Avaya Aura Contact Center Multimedia Implementation Exam
Last Update: Apr 23, 2024
Questions: 60
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