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Avaya 7492X Dumps

Exam Code:
7492X
Exam Name:
Avaya Aura® Call Center Elite Support Exam
Last Update: Feb 3, 2023
83 Questions
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Avaya Aura® Call Center Elite Support Exam Questions and Answers

Questions 1

A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.

Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?

Options:

A.

Reserve Agents

B.

Weighted Advance Time

C.

Dynamic Queue Position

D.

Greatest Need

Questions 2

Which two commands will assess the behavior of a command that is used to route calls? (Choose two.)

Options:

A.

list trace VDN

B.

list trace vector

C.

display events

D.

list trace station

Questions 3

A customer wants to configure their call center for emergencies.

What action would you advise the call center supervisor to use to configure an alternate call path in case of a disaster?

Options:

A.

Set a value variable and change the value assigned using a feature access code

B.

Set a trunk group and change the trunk number using a variable

C.

Set a vector directory number with a collect-type variable

D.

Set a feature access code that detects a power outage and reroutes calls automatically