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Avaya Aura® Call Center Elite Support Exam Questions and Answers
A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.
Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?
Which two commands will assess the behavior of a command that is used to route calls? (Choose two.)
A customer wants to configure their call center for emergencies.
What action would you advise the call center supervisor to use to configure an alternate call path in case of a disaster?