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Avaya 3312 Dumps

Exam Code:
3312
Exam Name:
Avaya Aura® Contact Center Administration Exam
Last Update: Apr 15, 2024
66 Questions
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Avaya Aura® Contact Center Administration Exam Questions and Answers

Questions 1

Some variables can have a list or range of values instead of only a single value. On creation of these global variables the class type set is selected.

Which three variables types support this class type? (Choose three.)

Options:

A.

Skillset

B.

Music

C.

Agent Identification (Agent_ID)

D.

Day

E.

Integer

Questions 2

A customer with Avaya Aura® Contact Center (AACC) wants to assign five agents to a new skill set in the most efficient way possible.

How would the customer assign the agents to the skillset?

Options:

A.

Select all five agents from the Agents Details window, then drag and drop them to the new skillset.

B.

Assign the new skillset to those agent's partition.

C.

Use the skillset window from the skillset view to assign multiple agents.

D.

Use the skillset section in the Agent Details window to assign all the agents at the same time to the new skillset.

Questions 3

A customer wants to measure the system-wide Contact Center traffic, not just traffic on an individual skillset or application basis.

Which category of intrinsic would provide this information?

Options:

A.

Open Queue

B.

Traffic

C.

Call

D.

Time