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Avaya 33820X Dumps

Exam Code:
33820X
Exam Name:
Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam
Last Update: May 25, 2024
64 Questions with Explanation
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Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam Questions and Answers

Questions 1

Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)

Options:

A.

MS SQL 2016

B.

MS Windows Server 2016

C.

MS Windows Server 2012

D.

Microsoft.NET Framework R4.7.2

E.

MS SQL 2017

Questions 2

A customer has provided you with the following solution requirements:

• A 360-degree view of the customer journey across touch points and agent interactions

• Leverage the thin client Interface to reduce costs versus downloading and managing thick clients

• No modifications to the Call Center Elite infrastructure

• Enrich and personalize the customer experience by delivering relevant customer information from multiple sources

To enhance their call center solution, which application solution would you recommend to the customer?

Options:

A.

Avaya IX™ Workforce Engagement

B.

Avaya Call Management System

C.

Avaya Workspaces® for Elite

D.

Avaya Breeze®

Questions 3

Refer to the exhibit.

In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.

Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?

Options:

A.

Avaya Aura® Session Manager

B.

Avaya Aura® Session Border Controller

C.

Avaya Aura® Application Enablement Services

D.

Avaya Aura® Media Server