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Avaya 33820X Dumps

Exam Code:
33820X
Exam Name:
Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam
Last Update: Apr 25, 2024
64 Questions
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Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam Questions and Answers

Questions 1

Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.

To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?

Options:

A.

Avaya SBCE Standard and Advanced Licenses

B.

Avaya SBCE Corporate and Standard Licenses

C.

Avaya SBCE Standard License

D.

Avaya SBCE Corporate License

Questions 2

Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?

Options:

A.

To increase first contact resolution

B.

To increase agent retention

C.

To increase self-service usage

D.

To increase digital channel usage

Questions 3

Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.

Which two statements are true for the ASP 130? (Choose two.)

Options:

A.

Standard VMware version (non-customized) is used.

B.

Avaya provides tools to install/upgrade the VMware hypervisor.

C.

Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.

D.

Remote upgrade of servers is supported, and site visit is not required.