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  5. Avaya Aura Contact Center Solution Design Exam Questions and Answers

33810X Sample Questions Answers

Questions 4

The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura®.

The Agent for Preview and Progressive Outbound Is bundled with which package?

Options:

A.

AACC 7 Outbound ASIPP package

B.

AACC 7 Resilience (High Availability) ASIPP package

C.

AACC Multimedia ASIPP package

D.

AACC 7 Base System and Voice ASIPP package

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Questions 5

An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.

Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)

Options:

A.

Context Store

B.

Work Assignment

C.

Dialogue Designer

D.

Co-browse

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Questions 6

During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.

Which value proposition would you use?

Options:

A.

Avaya Aura® Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura®.

B.

Avaya Aura® Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.

C.

Avaya Aura® Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.

D.

Avaya Aura® Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.

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Questions 7

During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.

Which Advanced WFO package would the sales person offer AMR Medicure?

Options:

A.

Automated Quality Monitoring package

B.

Quality Monitoring package

C.

Workforce Management package

D.

Workforce Optimization package

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Exam Code: 33810X
Exam Name: Avaya Aura Contact Center Solution Design Exam
Last Update: May 2, 2024
Questions: 48
$64  $159.99
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