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CA Technologies CAT-200 Dumps

Exam Code:
CAT-200
Exam Name:
CA Service Desk Manager r12 Administrator Exam
Last Update: Oct 7, 2024
40 Questions
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CA Service Desk Manager r12 Administrator Exam Questions and Answers

Questions 1

When creating a macro to administer Service Level Agreements (SLAs), what must be associated with the macro?

Options:

A.

Alert

B.

Alarm

C.

Event

D.

Notification

Questions 2

Which features characterize data partitions? (Choose two)

Options:

A.

There are three types

B.

They implement role-level security

C.

They implement record-level security

D.

They can be assigned to contacts and access types

Questions 3

Which component enables you to track and take action on tickets automatically to help you avoid breaching Service Level Agreements (SLAs)?

Options:

A.

Notification

B.

Service type

C.

Change order

D.

Object Manager