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CA Technologies CAT-200 Dumps

Exam Code:
CAT-200
Exam Name:
CA Service Desk Manager r12 Administrator Exam
Last Update: Apr 15, 2024
40 Questions
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CA Service Desk Manager r12 Administrator Exam Questions and Answers

Questions 1

A valid value for a stored query Key Performance Indicator (KPI) metric type is:

Options:

A.

Max

B.

Sum

C.

Count

D.

Duration

Questions 2

Which access type provides access tailored to users who perform frontline support tasks?

Options:

A.

IT staff

B.

Administrator

C.

Service desk staff

D.

Process management

Questions 3

On which items can you use templates to set values? (Choose three)

Options:

A.

Log

B.

Task

C.

Incident

D.

Request

E.

Change Order