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SVC-16A Sample Questions Answers

Questions 4

What is the maximum amount of memory that is supported in a dual-processor Mac Pro (Mid 2012)?

Options:

A.

64 GB

B.

32GB

C.

16 GB

D.

8 GB

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Questions 5

William states that the Ethernet ports do not function on his Mac Pro (Mid 2012) when plugged into the network at his office. He demonstrated that he knows how to connect Ethernet cables and was able to connect to the Internet on your known-good Ethernet network. You ran MRI and the computer passed all tests when run using either Ethernet port. What question should you ask the customer next?

Options:

A.

Are anyother computers able to connect to Ethernet at the office?

B.

Have you installed all system software and firmware updates?

C.

How did you damage your Ethernet cable at the office?

D.

Did you change the default network settings?

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Questions 6

Which section of Apple Service Guide contains a diagram for symptoms related to logic board connectors?

Options:

A.

Quick Checks

B.

Block Diagram

C.

Exploded View

D.

Functional Overview

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Questions 7

You must know the AppleCare name of an Intel iMac before performing which of the following actions?

Options:

A.

Starting upfrom OS X Recovery HD.

B.

Running Mac Resource Inspector.

C.

Replacing the logic board

D.

Resetting the NVRAM.

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Questions 8

You must know the AppleCare name of an Intel iMac before performing which of the following actions?

Options:

A.

Starting up from OS X Recovery HD.

B.

Running Mac Resource Inspector.

C.

Replacing the logic board

D.

Resetting the NVRAM.

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Exam Code: SVC-16A
Exam Name: Apple Service Fundamentals
Last Update: May 1, 2024
Questions: 57
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