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Given the class structure shown below which types of CIs will be included in a report run against the cmdb_ci_computer table?
You have just released a new Change Model to the testers. Testers report they can see the old change models but cannot see the new change model on the change landing page. What could cause this?
Which of these can be defined using step based fulfillment in Catalog Builder? Choose 2 answers
A new problem manager wants a high level view of the activities in problem management.
What module do you recommend?
When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)
What would you use to create Incident records based on email sent by users or systems?
How are the relationships between services and offerings that are built in Service Porfolio Management transferred to the Configuration Management Database (CMDB)?
Where can a change manager define the interval frequency for unauthorized change detection?
As of Quebec. Problem task records will move automatically from one state, to another state, provided the required fields are filled. What are those states?
A customer wants to add a new Catalog Item to the Service Catalog.
What process would be used to ensure the new item is authorized?
Your customer wants to limit the users who ate able to see internal Network requests, to members of the Network department.
Which roles would enable you to make these required changes?
Choose 2 answers
When you activate the ITSM Roles plugin what additional granular roles are created for the Incident application?
Choose 2 answers
You have just upgraded your instance and have not migrated to multimodal change.
Using the default settings, when you click on Change > Create new, what page displays?
When creating a catalog, which field specifies who is able to create, modify, and publish items in the catalog?
Incidents can be created and managed in the workspace using Ul layouts that are tailored to different personas, processes. and interfaces Examples include:
• Default
• Major incidents
• Self Service
• Mobile
What are these Ul layouts called in the Now Platform?
Unless there are particular security requirements, what role is given to users that perform request fulfillment work?
Why don't Problem records automatically move from Resolved to Closed after the fix is implemented.
In the life of a Problem record there are opportunities to click the Re-Analyze button and move backwards in the lifecycle.
When you click the Re-Analyze button, what state Is set on the problem record?
What tools are available to the assignee to help resolve an incident?
Choose 2 answers
What are some good practices for guiding your customers' use of Notifications?
Choose 3 answers
Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?
Unless there are particular security requirements, what role is given to users that perform request fulfillment work?
If a change model has Write roles AND Can write defined, which users have the ability to modify the change model record? Choose 2 answers
If the Assignment group is empty on an incident record what happens when an agent that is a member of multiple user groups clicks the Assign to the Ul action?
A user wants to know what makes the Known Error knowledge base in ServiceNow different from all other knowledge bases. How should you respond?
Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop.
What Now Create assets do you recommend they review, to prepare? (Choose two.)
Which service types can be managed through the scope of Service Portfolio Management?
Choose 2 answers
Problem management provides what benefits for Incident management? Choose 2 answers
When a user submits a service request from a catalog what actions are triggered based on the flow definition?
Choose 3 answers
By default, a business rule causes the Assignment group to be automatically set on a change request record. How is the group identified?
Which of the following catalog client script methods will modify the choice list options available to an end user on a catalog item?
Incident management includes limited functionality for what advanced reporting capability?
A new problem manager wants to know how in create reports for monitoring problem management activities.
What do you recommend they do before creating new reports?
What are key relationships between Change and Release Management? (Choose three.)
Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement?
Choose 2 answers
Where is the definition of what is provided, or not provided, for a service defined?
Your customer has built a mature knowledge base, with articles targeted to internal audiences, which are technical. Other articles are written for
end users, with simple instructions. From the Incident form, the agents would like to be able to identify which articles are visible to the callers. What
feature would you use, to satisfy this requirement?
TESTED 12 Mar 2026