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Which of the following represents a benefit of implementing Knowledge Management?
It is recommended to use "Changes to" instead of "Is" in notification conditions.
How to make the problem state move to "Resolved" instead of "Closed" when the "Accept Risk" button is clicked.
_______________ is primarily focused on the details needed to manage and operate hardware and software.
_______________ is primary focused on the financial aspects of hardware and software.
In the baseline platform configuration, which Incident Management function is limited to users with roles of either itil_admin or admin?
What is the name of the view that can be configured to control the fields
displayed when a user hovers over te reference icon next to a reference field?
Which of the following are valid states for Requested Item Catalog Task? (Choose all that apply.)
Which of the following users has the permission to close an incident? (Choose two.)
Which script include should be modified in order to impose limits when moving a problem task from one state to another?
What is the purpose of "Search As" field in the contextual search table configuration?
Which of the following fields is mandatory when the button "Request Approval" in normal change form is clicked?
Which of the following statements is true regarding configuration items and the table extended?
Which of the following are valid ways to change a problem's state to Closed? (Choose all that apply.)
Which of the following columns get copied from the incident when creating a problem according to the OOTB implementation? (Choose all that apply.)
ITSM provides IT services for 5 key business areas.
Which one of the following is NOT one of them?
Which of the following represents how Knowledge Management Article publishing is managed?
Change Tasks generated by the Change Request - Normal Change tasks
workflow should include:
Which of the following tables does the change_request_metric database view join? (Choose all that apply.)
Which of the following is NOT a valid option in the Type field in the Catalog Client Script form?
The VEditor is a formatter that shows variables entered in the catalog item form.
A customer would like to modify the wording that appears when a user selects
Change > Create New. Which type of record must be adjusted?
Which of the following actions on the Incident table require the itil_admin role?
Which of the following statements is true regarding attaching workflows to requests?
Once the "Request Approval" button is clicked in the normal change form, approval requests are sent to all members of the "CAB Approval" group.
Which of the following can be used as a 'non-code' alternative for some Catalog Client Scripts to populate data on an Item?
In the baseline instance, which of the following views are available for incidents? (Choose three.)
Once an Incident is placed in a Resolved State, the Caller may no longer re-open the Incident.
Which condition must be met to have a knowledge article display on the Knowledge Home Page in the Featured Content section?
Which of the following is used to group multiple catalog items that are usually ordered together in one request?
Which of the following database views is useful if you need to create a report of the changes that were closed by category?
In the baseline platform configuration, the appropriate Workflow to be attached to a Change Request is determined based on _________ ?
Article Versioning can be enabled by setting the property "Enable article versioning feature" to Yes.
What Knowledge Management capability allows users to ask and answer questions amongst peers within a Knowledge Base?
On a service catalog item, a customer has a requirement that the start_date is before the end_date.
Which approach is recommended to satisfy this requirement?
In the baseline platform configuration, when a Knowledge Article is flagged by a user as being incomplete or incorrect, a notification is sent to the Knowledge
Base Owner.
Which of the following plugins should be activated in order to enable ATF for service catalog? (Choose all that apply.)
Which process role is responsible for the smooth operation of the Change
Management process within an organization?
In the baseline platform configuration, the Post News Related Link on a Problem Record will generate Knowledge Article that includes information
mapped from the Problem Record. What will be the Workflow state of the new Article?
Which module to use in order to change the default behavior of "Communicate Workaround" in problems?
The data in the Schedule section of the change request is just to aid reviewers and implementers. No process logic is driven off of values in these fields.
Users who approve changes require ServiceNow license unless they do the approval through email.
TESTED 03 Jul 2022
