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CIS-ITSM dumps questions answers

ServiceNow CIS-ITSM Dumps

Exam Code:
CIS-ITSM
Exam Name:
Certified Implementation Specialist - IT Service Management
Last Update: Mar 16, 2024
113 Questions with Explanation
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Certified Implementation Specialist - IT Service Management Questions and Answers

Questions 1

A new problem manager wants to know how in create reports for monitoring problem management activities.

What do you recommend they do before creating new reports?

Options:

A.

Submit a request for the sn_report_creator role

B.

Submit a New Report Request via the service catalog

C.

Take the Performance Analytics fundamentals course

D.

Turn on data collection jobs

E.

Go to Reports > View/Run > All. then search for Problem reports

Questions 2

What would you use to define a common grouping of configuration items such as all web servers in Miami?

Options:

A.

CI class

B.

Dependent group

C.

CSDM component group

D.

Dynamic CI group

Questions 3

What is KCS (Knowledge Centered Services)?

Options:

A.

A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management

B.

A documented methodology to provide a set of best practices for creating and maintaining knowledge

C.

A dashboard with specific visualization of the different knowledge bases and categories

D.

An application that helps agents and managers to create cases from Knowledge articles