Certified Implementation Specialist - IT Service Management Practice Questions
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Certified Implementation Specialist - IT Service Management Questions and Answers
During which phase of the change management lifecycle are the following activities performed?
• Record the planned schedule for when the change will take place
• Perform risk assessment and evaluate risk
• Describe relevant implementation plan, test plan and backout plan
How will the system behave if "com.snc.incident.autoclose.based on.resolved_at" property was set to No?
Configuration items can be created via the change management process.
Creating CI can be done in any of the following ways:
1. Manual creation via the Configuration application modules
2. Via service catalog fulfillment processes
3. Import from external source
4. Integration with 3rd party systems
5. Automated discovery tool(s)
6. Creation triggered from asset management
7. Via change management process