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CIS-ITSM dumps questions answers

CIS-ITSM Exam Questions

Exam Code:
CIS-ITSM
Exam Name:
Certified Implementation Specialist - IT Service Management
Last Update: May 16, 2022
437 Questions
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CIS-ITSM Exam Questions

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Certified Implementation Specialist - IT Service Management Questions and Answers

Questions 1

During which phase of the change management lifecycle are the following activities performed?

• Record the planned schedule for when the change will take place

• Perform risk assessment and evaluate risk

• Describe relevant implementation plan, test plan and backout plan

Options:

A.

Implementation

B.

Creation and Scoping

C.

Approval

D.

Closure

Questions 2

How will the system behave if "com.snc.incident.autoclose.based on.resolved_at" property was set to No?

Options:

A.

The auto-closure feature will be disabled.

B.

The auto-closure feature will be disabled for incidents created in the future but will remain enabled for existing incidents.

C.

The auto-closure feature will run based on the updated date.

D.

The auto-closure feature will run based on the resolution date.

Questions 3

Configuration items can be created via the change management process.

Options:

A.

True

B.

False

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