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CIS-ITSM dumps questions answers

ServiceNow CIS-ITSM Dumps

Exam Code:
CIS-ITSM
Exam Name:
Certified Implementation Specialist - IT Service Management
Last Update: May 17, 2024
113 Questions with Explanation
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Certified Implementation Specialist - IT Service Management Questions and Answers

Questions 1

What are key relationships between Change and Release Management? (Choose three.)

Options:

A.

Release management application is required, to use the Change management application

B.

Change includes planning and approvals; Release includes building, testing and execution of changes

C.

A Release can contain one or more Changes

D.

A Change can contain one or more Releases

E.

Change management provides governance, which includes Release management

Questions 2

Which field from the configuration item will automatically populate in the Assignment group field of a problem record?

Options:

A.

Change group

B.

Support group

C.

Managed

D.

Approval group

Questions 3

A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis.

What would be the next step for this problem?

Options:

A.

If 7 days has passed, since the Problem was closed, it cannot be re-opened

B.

Problem Manager clicks Re-Analyze on the Problem record

C.

Problem Assignee clicks Re-Open on the Problem record

D.

Administrator clicks Re-Open on the Problem Record