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ServiceNow CSA Dumps

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ServiceNow Certified System Administrator
Last Update: May 16, 2024
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ServiceNow Certified System Administrator Practice Questions

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The CSA exam, or Certified System Administrator exam, assesses a candidate's proficiency in administering and managing complex computer systems and networks. It evaluates skills in system configuration, troubleshooting, and network security. Passing this exam demonstrates expertise in system administration.

The CSA exam typically lasts for two hours. During this time, candidates are evaluated on their knowledge and skills in system administration, network management, and troubleshooting, aiming to showcase their proficiency within the allocated timeframe.

The difficulty of the ServiceNow CSA exam varies based on individual preparedness and experience. For those with prior knowledge of ServiceNow and ITSM concepts, it may be manageable. However, comprehensive preparation is essential for success in this certification exam.

For the AP CSA exam, you should bring a valid photo ID, two sharpened #2 pencils, an eraser, and a calculator that meets College Board requirements. Leave your phone and other electronic devices outside the testing area.

The ServiceNow CSA exam typically contains 60 questions. These questions cover various topics related to ServiceNow, assessing candidates' knowledge and competence in areas such as IT service management and platform fundamentals. Thorough preparation is advisable to excel in this examination.

The CSA Exam tests core ServiceNow platform functionalities, including system configuration, application navigation, data management, process automation, reporting, incident and problem management, user and task administration, and basic customization of the ServiceNow interface and workflows.

Yes, the CSA Exam includes questions on ServiceNow's user interface customization. It assesses the ability to tailor the interface for enhanced user experience, including creating and configuring forms, lists, and homepage dashboards to meet specific organizational needs and workflows.

Yes, incident and problem management processes are covered in the CSA Exam. It tests the ability to effectively use ServiceNow for managing and resolving incidents and problems, including logging, tracking, and analyzing issues to improve service management efficiency.

Yes, the exam includes questions on ServiceNow application security, focusing on configuring user roles, access controls, and permissions. It assesses the ability to ensure secure operations and data protection within the ServiceNow environment, adhering to best practices in application security.

The CSA Exam features scenario-based questions that simulate real-world ServiceNow administration challenges. These questions test practical application of knowledge in areas like system configuration, workflow development, incident resolution, and user interface customization, requiring problem-solving and decision-making skills.

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ServiceNow Certified System Administrator Questions and Answers

Questions 1

What are three security modules often used by the System Administrator? (Choose three.)



System Properties > Security


Utilities > Migrate Security


System Security > Security


Self-Service > My Access


System Security > Access Control (ACL)


Password Management > Security Questions


System Security > High Security Settings

Questions 2

What are the components that make up a filter condition? (Choose three.)





Match Criteria







Questions 3

Which of the following protects applications by identifying and restricting access to available files and data?



Application Configuration


Verbose Log


Access Control Rules


Application Scope

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