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CSA Sample Questions Answers

Questions 4

Which one of these applications is available to all users?

Options:

A.

Change

B.

Incident

C.

Facilities

D.

Self-Service

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Questions 5

A Service Catalog may include which of the following components?

Options:

A.

Order Guides, Exchange Rates, Calendars

B.

Order Guides, Catalog Items, and Interceptors

C.

Catalog Items, Asset Contracts, Task Surveys

D.

Record Producers, Order Guides, and Catalog Items

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Questions 6

What are the three key tables in an enterprise CMDO?

Choose 3 angwers

Options:

A.

sn_cmdt_bak

B.

Sh_emdb_ci

C.

cmap_ret_ci

D.

cmdb_bak

E.

cmdb_ci

F.

sh_eomdb

G.

cmap

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Questions 7

A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?

Options:

A.

Create New module has a broken link

B.

Known intermittent issue with U115

C.

User should be using Chrome instead of Explorer for their browser

D.

User has read role, but not the write role on the Inventory table

E.

User session has timed out

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Questions 8

What are examples of UI Actions relating to forms?

Choose 3 answers

Options:

A.

Form Context Menu

B.

Form View

C.

Form Buttons

D.

Form Links.

E.

Form Columns

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Questions 9

How can administrators utilize the same content for different notification channels?

Options:

A.

Configure Default notification content

B.

Enable Actionable notification content

C.

Provide Common notification content

D.

Set up Related notification content

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Questions 10

Which of the following allows a user to edit field values in a list without opening the form?

Options:

A.

Data Editor

B.

Edit Menu

C.

List Editor

D.

Form Designer

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Questions 11

What refers to an application or system that accesses a remote service or another computer system, known as a server?

Options:

A.

Server

B.

Client

C.

Script

D.

Policies

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Questions 12

Where can Admins check which release is running on an ServiceNow instance?

Options:

A.

Memory Stats module

B.

Stats module

C.

System.upgraded table

D.

Transactions log

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Questions 13

If users would like to locate and assign a task to themselves in the Platform, What action could they perform from the list view to make the assignment?

Choose 2 answers

Options:

A.

Select the record using the check box, then select the Person icon

B.

Double click on the Assigned to value, type the name of the user, and select the green check

C.

Select the record using the check box then select the Assign To Me UI action on the List Header

D.

Right click on the Task number and select the Assign to me option in the menu

E.

Select the Task number, and select the Assign to me UI action on the form

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Questions 14

A Service Catalog project will involve building 80 catalog items. For each of the catalog items, the following fields will be mandatory on the forms:

* Requested for

*Requested by

* Approving manager

* Delivery instructions

All of the other variables will be specific to the individual catalog item. What features would you use when designing the catalog item form?

Options:

A.

Create one Variable Set for the four variables; then add that variable set to each of the 80 catalog items.

B.

Create a Record Producer that contains the four fields: then add to the record producer related list on the Catalog files.

C.

Create a Flow Designer Action, with Variable Set Data Pill; then apply flow to all of the 80 catalog items.

D.

Create an Order Guide, which includes all variables: then copy and hide variables as needed.

E.

Create a Variable Set Template: then apply to all of the catalog items.

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Questions 15

Which statement correctly describes the differences between a Client Script and a Business Rule?

Options:

A.

A Client Script executes before a record is loaded and a Business Rule executes after a record is loaded

B.

A Client Script executes on the server and a Business Rule executes on the client

C.

A Client Script executes on the client and a Business Rule executes on the server

D.

A Client Script executes before a record is loaded and a Business Rule executes after a record is updated

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Questions 16

What framework can be used to manage the tables and Cis associated with a use case?

Options:

A.

Common Service Date Model (CSDM) product view

B.

Scename Dashboard

C.

CMDB Use Case Modelar

D.

CI Use Case Modeler

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Questions 17

Which framework can automatically populate values for the priority and Category field based on the Short description field value?

Options:

A.

UI Policy

B.

Assignment Rule

C.

Action

D.

Predictive intelligence

E.

CSDM

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Questions 18

What type of query allows you to filter list data using normal words, instead of the condition builder?

Options:

A.

Natural Language Query

B.

Alexa Query

C.

Machine Learning Query

D.

Predictive Intelligence Query

E.

Auto-suggest Query

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Questions 19

What ServiceNow feature allows you to include data from a secondary related table on a report?

Options:

A.

SQL

B.

Dot Walking

C.

Outer Join

D.

Joins

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Questions 20

What are the components that make up a filer condition?

Choose 3 answers

Options:

A.

Column

B.

Match Criteria

C.

Field

D.

Value

E.

Operator

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Questions 21

What are advantages of using spokes for integrations? Choose 3 answers

Options:

A.

Reduces the need for code

B.

Features scale and control mechanisms

C.

Free spokes are available in the ServiceNow Store

D.

Ensures discoverability and reuse

E.

Automated event management

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Questions 22

What component causes a flow to run after a record has been created or updated?

Options:

A.

Date-based trigger

B.

Record-based trigger

C.

On-change trigger

D.

Application-based trigger

E.

Updated-date trigger

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Questions 23

What is the best practice related to using the Default Update Set for moving customizations between instances?

Options:

A.

Merge Default update sets before moving between instances

B.

Submit Default update set to application repository

C.

You should not use the Default Update sets for moving between instances

D.

Keep Default update set to maximum of 20 records, for troubleshooting purposes

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Questions 24

What module do you use to access the reports that are available to you?

Options:

A.

Report > View /Run

B.

Reports > Homepage

C.

Self-Service>My Reports

D.

Report > Overview

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Questions 25

As administrator, what must you do to access feature of High Security Settings?

Options:

A.

Select Elevate Roles

B.

Add security_admin role to your user account

C.

Impersonate Security Admin

D.

Use System Administrator < Elevate Roles module

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Questions 26

A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:

Incidents where the state is Closed

Incidents where Assignment Group is Network

After clicking the Funnel icon, what should the user do?

Options:

A.

Define the first condition; click AND button; define second condition; click Run

B.

Define the first condition; click AND button; define second condition; press enter

C.

Define the first condition; click OR button; define second condition; press enter

D.

Define the first condition; click > icon on breadcrumb, define second condition; click Run

E.

Define the first condition; click > icon on breadcrumb, define second condition; press enter

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Questions 27

How is a group defined in ServiceNow?

Options:

A.

A group is one record stored in the Group Type [sys_user_group_type] table

B.

A group is one record stored in the Group [sys_user_group] table

C.

A group defines a set of users that share the same location

D.

A group defines a set of users that share the same job title

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Questions 28

What is a Notification?

Options:

A.

A new Knowledge article created by a Business Rule

B.

A tool for alerting users that events that concern them have occurred

C.

A message through Connect related to a Change Request

D.

An email file attachment

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Questions 29

Which module is used as the first step for importing data?

Options:

A.

Coalesce Data

B.

Transform Data

C.

Import Data

D.

Load Data

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Questions 30

What is a quick way to create a report from a list view?

Options:

A.

Click on filter breadcrumb, drag and drop on the Report > Create New module

B.

Click Funnel, define filter conditions, click Create Report

C.

Click Context Menu, select Create Report

D.

Apply filter, right click on column header, select Bar Chart

E.

Apply filter, right click on column header, select Create Report

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Questions 31

What controls the publishing and retiring process for knowledge articles?

Options:

A.

Approval Policies

B.

Approval Definitions

C.

Workflow Designer

D.

Workflows

E.

State Lifecycle

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Questions 32

Which of the following is used to categorize, flag, and locate records?

Options:

A.

Search

B.

Favorites

C.

Tags

D.

Bookmarks

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Questions 33

What is specified in an Access Control rule?

Options:

A.

Groups, Conditional Expressions and Workflows

B.

Table Schema, CRUD, and User Authentication

C.

Object and Operation being secured; Permissions required to access the object

D.

security_admin

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Questions 34

Which certificate-based authentication methods can be enabled so that users can log into the Service Portal? (Select all that apply) Select 2 Answers from the below options

Options:

A.

Extended Validation Access (EVA)

B.

Organization Verification Card (OVC)

C.

Common Access Card (CAC)

D.

Domain Authentication Card (DAC)

E.

Personal Identify Verification (PIV)

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Questions 35

What is the purpose of a Data Policy?

Options:

A.

Data Policies enforce security

B.

Data Policies standardize data in Update Sets

C.

Data Policies enforce data consistency

D.

Data Policies apply to lists to standard data

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Questions 36

Which one of the following statements is true?

Options:

A.

When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field

B.

When an incident form is saved, the Work Notes field text is overwritten each time work is logged against the incident

C.

When an incident form is saved, the impact field is calculated by adding the Prion:, and Urgency values

D.

When an Incident form is saved, the Additional Comments field text is cleared and recorded to the Work Notes section

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Questions 37

IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as

Options:

A.

an action

B.

a spoke

C.

a connection

D.

an integration step

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Questions 38

What are the steps to retrieve an Update Set?

Options:

A.

Verify Update Set is Complete, Retrieve, Preview, Apply

B.

Verify Update Set is Complete, Test Connection, Apply

C.

Verify Update Set is Complete, Test Connection, Commit

D.

Verify Update Set is Complete, Retrieve, Preview, Commit

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Questions 39

When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)

Options:

A.

Make sure the latest flows are activated.

B.

Use the instance Incognito setting to quickly toggle between requester and approver.

C.

Impersonate the requester to ensure the form works.

D.

Make sure the requester's user record has a manager specified.

E.

Create and select your Testing Update Set, before starting the test cases.

F.

Use your Admin account, so you can approve the items quickly.

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Questions 40

What do you call any component that needs to be managed in order to deliver services?

Options:

A.

CSDM Items

B.

CMDB

C.

Configuration item

D.

Service Offerings

E.

Asset

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Questions 41

Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?

Options:

A.

Incident.Major_Incident

B.

incident=>major_incident

C.

incident<=>major_incident

D.

incident||major_incident

E.

incident.major_incident

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Questions 42

Which one of the following is an accurate list of changes that are captured in an Update Set?

Options:

A.

Changes made to tables, forms, schedules, and client scripts

B.

Changes made to tables, forms, views, and fields

C.

Changes made to: tables, forms. Business Rules, and data records

D.

Changes made to: tables. forms groups, and configuration items (Cls)

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Questions 43

What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

Options:

A.

Task Escalation Clock

B.

Service Level Agreements

C.

Inactivity Monitor

D.

Response Time Clock

E.

Business Time Remaining

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Questions 44

What is a key difference between Reporting and Performance Analytics?

Options:

A.

Performance Analytics contains snapshots of data taken over time; Reporting shows only the data as it is, at the moment the report is run.

B.

Performance Analytics can show trends; Reports cannot.

C.

Reports can be run on a scheduled basis; Performance Analytics cannot.

D.

Performance Analytics data can be published to Dashboards; Reports cannot.

E.

Performance Analytics shows KPIs; Reporting does not.

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Questions 45

Group records are stored in which table?

Options:

A.

Group [sn_user_group]

B.

Group [sys_user_group]

C.

Group [s_sys_group]

D.

Group [u_sys_group]

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Questions 46

ServiceNow contains a resource which provides the following:

A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.

A CMDB framework across our products and platform that will enable and support multiple configuration strategies.

What resource do these statements describe?

Options:

A.

Common Services Data Model (CSDM)

B.

Information Technology Service Management (ITSM)

C.

Configuration Management Database (CMDB)

D.

Information Technology Infrastructure Library (ITIL)

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Questions 47

In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list?

Options:

A.

personal ize.control

B.

personal_list

C.

ul_page_admin

D.

ui_action_admin

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Questions 48

How do you make a list filter available to everyone?

Options:

A.

Make active, set visibility, and save

B.

Assign a name, set visibility, and save

C.

Assign a group, set visibility, and save

D.

Make active, assign a name, and save

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Questions 49

Which icon would you double click, to expand and collapse the list of all Applications and Modules?

Options:

A.

Star

B.

Clock

C.

Application

D.

Funnel

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Questions 50

Where in Flow Designer can users access information about actions that are added to the flow?

Options:

A.

Virtual Agent Help

B.

Local Action Help

C.

Help Panel

D.

Flow Assistant

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Questions 51

After finishing your work on High Security Settings, what do you do to return to normal admin security levels?

Options:

A.

Select Normal role

B.

Log out and back in

C.

Use System Administration > Normal Security module

D.

Select Global Update Set

E.

End Impersonation

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Questions 52

Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?

Options:

A.

System Notification > Email > Notifications

B.

Administration > Notification Overview

C.

System Properties > Email > Settings

D.

User Preferences > Email > Notifications

E.

Click Gear > Notifications > New

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Questions 53

Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?

Options:

A.

Task [task]

B.

Assignment [assignment]

C.

Service [service]

D.

Workflow [workflow]

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Questions 54

Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?

Options:

A.

Process Automation > Flow Designer

B.

Process Automation > Flow Administration

C.

Process Automation > Workflow Editor

D.

Process Automation > Process Flow

E.

Process Automation > Active Flows

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Questions 55

Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?

Options:

A.

Agent Workspace

B.

Chat bot

C.

Virtual Agent

D.

Knowledge Chat

E.

Now Support

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Questions 56

What is the difference between a UI Policy and Data Policy?

Options:

A.

Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web services

B.

Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies

C.

Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions

D.

Data Policies run only after UI Policies run successfully

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Questions 57

A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken''

Options:

A.

Go to the Number Maintenance application and change the prefix to "IN" for incident

B.

Create a Business Rule that modifies the prefix before the Insert operation

C.

The prefix of an incident cannot be changed because it is a built-in feature

D.

Submit a Change Request to ServiceNow Technical Support

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Questions 58

Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?

Options:

A.

Localization Framework plugin

(com.glide.localization_framework)

B.

Translation Framework plugin (com.glide.translation_framework)

C.

Multiple Language Framework plugin (com.glide.multiple.language_framework)

D.

Language Al Framework plugin (com .g I id e. language.ai _framework)

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Questions 59

When does the Submit button appear on a form?

Options:

A.

When saving an old record

B.

When creating a new record

C.

When changing the reference field in an existing record

D.

When updating an existing record

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Questions 60

What type of field allows you to look up values from one other table?

Options:

A.

Reference

B.

Verity

C.

Options

D.

Selections

E.

Dot walk

F.

Lookup

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Questions 61

What function do you use to add buttons, links, and context menu items on forms and lists?

Options:

A.

UI Policies

B.

UI Settings

C.

UI Actions

D.

UI Config

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Questions 62

Which tool is used for creating dependencies between configuration items in the CMDB?

Options:

A.

CI Relationship Editor

B.

CMDB Builder

C.

CI Service Manager

D.

Cl Class Manager

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Questions 63

When moving multiple update sets at one time, what might you do to facilitate the move?

Options:

A.

Batch

B.

Verify

C.

Test

D.

Preview

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Questions 64

When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use?

Options:

A.

Flow Manager

B.

Flow Designer

C.

Flow Editor

D.

Workflow Editor

E.

Workflow Designer

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Questions 65

What is the platform name for the Group table?

Options:

A.

SyS_USer_group

B.

Sys_group

C.

group

D.

sys_groups

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Questions 66

From a related list, what would a user click for personalize the layout of the columns?

Options:

A.

Magnifier

B.

Context Menu

C.

Pencil

D.

Gear

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Questions 67

Which data consistency settings can be achieved using UI Policy?

Choose 3 answers

Options:

A.

Setting fields to accept the data with ‘nnumber of characters

B.

Setting fields hidden

C.

Setting fields to accept the data in an expected format

D.

Settings fields read-only

E.

Setting fields mandatory

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Questions 68

A subject matter expert routinely receives tasks which have been worked by first level support, before receiving the assignment

What could you suggest. to make it easier for the expert to read only the work notes in the Activity log?

Options:

A.

Click Context menu > Work Notes View

B.

Click Personalize icon and select Activity Stream

C.

Right click form header > Form Layout > Add Work Notes Section

D.

Click Funnel icon and select only work notes

E.

Click Context menu > History

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Questions 69

When moving a homepage or dashboard between instances, what must you remember?

Options:

A.

Create a separate update set for them

B.

They are automatically added to the update set

C.

Manually add them to the update set

D.

They cannot be moved via update set

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Questions 70

Which is the base table of the configuration management database hierarchy?

Options:

A.

cmdb_d

B.

ucmdb

C.

cmdb_ret_Oi

D.

cmdb

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Questions 71

While testing a Catalog Item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob, Smith, but not for any of the other requesters. What could explain the issue?

Options:

A.

There is a business rule, excluding Bob.Smith from any approvals.

B.

Bob Smith does not have a delegate set up on his account,

C.

The Bob Smith user account, does not have a manager specified.

D.

The manager does not have a delegate assigned,

E.

Bob Smith is a VIP.

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Questions 72

Security rules are defined to restrict the permission of users from viewing and interacting with data. What are these security rules called?

Options:

A.

Role Assignment Rules

B.

CRUD Rules

C.

Scripted User Rules

D.

Access Control Rules

E.

User Authentication Rules

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Questions 73

What attributes can you manage, using System Properties > Basic Configuration UI16? (Choose five.)

Options:

A.

Browser tab title

B.

Module text color

C.

Preferred browser

D.

Base theme

E.

Font style

F.

Animation style

G.

Header background color

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Questions 74

When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?

Options:

A.

Trigger runtime value

B.

Sequence runtime value

C.

Starting runtime value

D.

Data pill runtime value

E.

Input runtime value

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Questions 75

A customer wants to use a client script to validate things on a form m order to make sure the submission makes sense. What type of client script would you recommend to meet this requirement?

Options:

A.

onSubmission()

B.

onSubmit()

C.

onLoad

D.

onUpdate()

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Questions 76

What module enables an administrator to define destinations for imported data on any ServiceNow table?

Options:

A.

Field Transform

B.

Transform Map

C.

Schema Map

D.

Import Map

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Questions 77

If a user is on an Incident form and is alerted when they change the value of the Priority field, which type of script executes in the Platform?

Options:

A.

A server script

B.

A client script

C.

A fix script

D.

A business rule

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Questions 78

Which one of the following describes the primary operations performed against tables in the Service Now platform?

Options:

A.

Create, Rate, Update, Delete

B.

Create, Read, Upload, Delete

C.

Create, Read, Write, Delete

D.

Capture, Rate, Write, Develop

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Questions 79

A customer wants to be able to identify and track components of their infrastructure that support their ecommerce service. What ServiceNow products could support this requirement?

Choose 3 answers

Options:

A.

Performance Analytics

B.

Configuration Management (CMDB)

C.

Financial Management

D.

Discovery

E.

Service Mapping

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Questions 80

An order for new office equipment has Men placed through the Service Catalog. How would you view the lists of requests after the orders have Men placed?

Options:

A.

All > Service Catalog > Open Records > Items

B.

In the Navigation Filter, type 'requests. Let' and press the Enter key.

C.

All > Tables and Columns > Taste

D.

All > Service Catalog > Requests

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Questions 81

What are the steps for applying an update set to an instance?

Options:

A.

Retrieve, Preview, Commit

B.

Specify, Transform, Apply

C.

Retrieve, Assess, Apply

D.

Get, Test, Push

E.

Pull, Review, Push

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Questions 82

Which component of a table contains a piece of data for one record?

Options:

A.

Factor

B.

Field

C.

Datapoint

D.

Element

E.

Item

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Questions 83

On the Form header, which icon do you use to access form templates?

Options:

A.

Paperclip

B.

Pages

C.

Stamp

D.

More Options {...)

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Questions 84

What options can you see, when you fight click on a Cl, from the Cl dependency view map?

Choose 3 answers

Options:

A.

View Affected Cis

B.

View Related Tasks

C.

View Recent Outages

D.

View Cases

E.

View Knowledge

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Questions 85

What is the language used for scriptingin ServiceNow?

Options:

A.

JavaScript

B.

C++

C.

PHP

D.

Python

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Questions 86

A colleague wants to rearrange the columns on their My Work list. Once the user has navigated to the list where should they navigate to select and arrange the columns?

Options:

A.

Click Personalize List

B.

Right click on any column header. Context Menu > Configure > List Layout

C.

Click List Context Menu > Personalize List

D.

Click List Content Menu > Configure > List Layout

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Questions 87

Configuration will not affect what others see on their forms.

Options:

A.

True

B.

False

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Questions 88

Which one of the following statements is true about Column Context Menus?

Options:

A.

It displays actions such as creating quick reports, configuring the list, and exporting data

B.

It displays actions related to filtering options, assigning tags, and search

C.

It displays actions related to viewing and filtering the entire list

D.

It displays actions such as view form, view related task, and add relationship

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Questions 89

How is the Event Log different from the Event Registry?

Options:

A.

Event Log contains generated Events, the Event Registry is a table of Event definitions

B.

Event Log is formatted in the Log style, the Event Registry displays different fields

C.

Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period)

D.

Event Log is the same as the Event Registry

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Questions 90

A group is stored in which table?

Options:

A.

Group[user group]

B.

Group[sys_user]

C.

Group[sys_user_group]

D.

Group[sys_user_group_profile]

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Questions 91

UI Action can prompt that an Incident has been successfully submitted.

Options:

A.

True

B.

False

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Questions 92

When using the Load Data and Transform Map process, what is the Mapping Assist used for?

Options:

A.

Mapping fields using the Import Log

B.

Mapping fields using Transform History

C.

Mapping fields using an SLA

D.

Mapping fields using a Field Map

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Questions 93

Which one of the following statements applies to a set of fields when they are coalesced during an import?

Options:

A.

If a match is found using the coalesce fields, the existing record is updated with the information being imported

B.

If a match is not found using the coalesce fields, the system does not create a Transform Map

C.

If a match is found using the coalesce fields, the system creates a new record

D.

If a match is not found using the coalesce fields, the existing record is updated with the information being imported

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Questions 94

Business Rules are used to enforce mandatory data on a form.

Options:

A.

True

B.

False

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Questions 95

Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?

Options:

A.

They direct the user to a record producer

B.

They direct the user to a catalog property

C.

They direct the user to a catalog UI policy

D.

They direct the user to a catalog client script

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Questions 96

What is a schema map?

Options:

A.

A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items

B.

A schema map graphically organizes the visual task boards for the CMDB

C.

A schema map graphically displays the Configuration Items that support a business service

D.

A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

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Questions 97

Which one of the following statements is a recommendation from ServiceNow about Update Sets?

Options:

A.

Avoid using the Default Update set as an Update Set for moving customizations from instance to instance

B.

Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions

C.

Use the Baseline Update Set to store the contents of items after they are changed the first time

D.

Once an Update Set is closed as “Complete”, change it back to “In Progress” until it is applied to another instance

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Questions 98

What are the 5 provided Roles by ServiceNow?

Options:

A.

System Administrator: The admin role provides access to all platform features, applications, functions and data.

B.

Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services

C.

Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management.

D.

Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver

E.

Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc.

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Questions 99

What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.

Options:

A.

User conditions

B.

User info

C.

User Criteria

D.

User permissions

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Questions 100

For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

Options:

A.

Service Catalog variables can only be used in Record Producers

B.

Service Catalog variables can only be used in Order Guides

C.

Service Catalog variables cannot affect the order price

D.

Service Catalog variables are global by default

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Questions 101

Which one of the following statements describes the purpose of a Service Catalog workflow?

Options:

A.

A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals

B.

Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes

C.

A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups

D.

A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications

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Questions 102

Which are valid Service Now User Authentication Methods? (Choose three.)

Options:

A.

XML feed

B.

Local database

C.

LDAP

D.

SSO

E.

FTP authentication

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Questions 103

What is the Import Set Table?

Options:

A.

A table where data will be placed, post-transformation

B.

A table that determines relationships

C.

A staging area for imported records

D.

A repository for Update Set information

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Questions 104

Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

Options:

A.

report

B.

workflow

C.

event

D.

task

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Questions 105

Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)

Options:

A.

Service Processes

B.

User Permissions

C.

Tables and Fields

D.

A Database

E.

The Dependency View

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Questions 106

The display sequence is controlled in a Service Catalog Item using which of the following?

Options:

A.

The Default Value field in the Catalog Item form

B.

The Sequence field in the Catalog Item form

C.

The Order field in the Variable form

D.

The Choice field in the Variable form

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Questions 107

Access Control rules may be defined with which of the following permission requirements? (Choose three.)

Options:

A.

Roles

B.

Conditional Expressions

C.

Assignment Rules

D.

Scripts

E.

User Criteria

F.

Groups

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Questions 108

There are _____ common types of Interfaces (Numeric Value)

6: There are six common types of interfaces

Options:

A.

Homepage: Consists of navigational elements, functional controls, and platform information.

B.

List: Display records from a data table, as well as allow you to edit the record information using the List Editor functionally.

C.

Form: Data is entered into ServiceNow through forms

D.

Dashboard: Enable you to display multiple performance analytics, reporting and other widgets on a single screen.

E.

Maps: Display ServiceNow data graphically on a Google map

F.

Timelines: Used to track tasks or projects

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Questions 109

Tables are made up of which of the following?

Options:

A.

records

B.

lists

C.

forms.

D.

fields

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Questions 110

What are the three components of a filter condition?

Options:

A.

Table

B.

Value

C.

Field

D.

Operator

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Questions 111

Which type of tables may be extended by other tables, but do not extend another table?

Options:

A.

Base Tables

B.

Core Tables

C.

Extended Tables

D.

Custom Tables

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Questions 112

Which statement is true about business rules?

Options:

A.

A business rule must run before a database action occurs

B.

A business rule can be a piece of Javascript

C.

A business rule must not run before a database action occurs

D.

A business rule monitors fields on a form

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Questions 113

What is a Dictionary Override?

Options:

A.

A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update

B.

A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services

C.

A Dictionary Override is a task within a workflow that requests an action before the workflow can continue

D.

A Dictionary Override sets field properties in extended tables

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Questions 114

What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

Options:

A.

Answer Agent

B.

live Feed

C.

Virtual Agent

D.

Connect Chat

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Questions 115

Buttons, form links, and context menu items are all examples of what type of functionality?

Options:

A.

Business Rule

B.

UI Action

C.

Client Script

D.

UI Policy

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Questions 116

What is a Record Producer?

Options:

A.

A Record Producer is a type of Catalog Item that is used for Requests, not Services

B.

A Record Producer creates user records

C.

A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests

D.

A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog

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Questions 117

Knowledge articles within a knowledge base are grouped by category.

Options:

A.

True

B.

False

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Questions 118

What module in the Service Catalog application does an Administrator access to begin creating a new item?

Options:

A.

Maintain Categories

B.

Maintain Items

C.

Content Items

D.

Items

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Questions 119

FILL IN THE BLANK

_______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.

Options:

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Questions 120

Which of the following statements is true when a new table is created by extending another table?

Options:

A.

The new table archives the parent table and assumed its roles in the database

B.

The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields

C.

The new table inherits all of the fields of the parent table and can also contain new fields unique to itself

D.

The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table

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Exam Code: CSA
Exam Name: ServiceNow Certified System Administrator
Last Update: Apr 24, 2024
Questions: 400
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