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CIS-CSM dumps questions answers

ServiceNow CIS-CSM Dumps

Exam Code:
CIS-CSM
Exam Name:
ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Last Update: Jun 18, 2024
229 Questions with Explanation
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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Practice Questions

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Questions 1

A consumer service agent receives and accepts a case which was created by a consumer. The agent needs and requests more information from the consumer. After receiving the information, the agent proposes a solution that is accepted by the consumer Given this scenario, what is the chronological order of case states used to manage this case?

Options:

A.

New > Work in Progress > On Hold > Work in Progress > Resolved > Closed

B.

Open > Pending > Work in Progress > Resolved > Closed

C.

New > Open > Work in Progress > Solution Proposed > Closed

D.

New > Open > Awaiting Info > Open > Resolved > Closed

Questions 2

Out-of-the-box. cases are automatically closed after how many days?

Options:

A.

3 days

B.

5 days

C.

10 days

D.

Cases are not automatically closed by default

Questions 3

Which ServiceNow products can be integrated out-of-the-box with CSM?

Choose 3 answers

Options:

A.

Risk Wana9emenI

B.

ITOM Event Management

C.

DevOps

D.

Financial Management

E.

Strategic Portfolio Management