ServiceNow Certified Implementation Specialist - Customer Service Management Exam Practice Questions
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CIS-CSM FAQs
The CIS-CSM certification validates your expertise in configuring, implementing, and maintaining the ServiceNow Customer Service Management application.
The exam consists of approximately 60 multiple-choice questions, and candidates have 90 minutes to complete it.
Yes, certified professionals often command higher salaries due to their specialized skills and expertise in ServiceNow CSM, which are highly valued by employers.
The exam is conducted online and can be taken at a testing center or remotely, proctored via webcam.
The certification can qualify you for roles such as Customer Service Manager, ServiceNow CSM Developer, Implementation Specialist, and Customer Support Analyst.
The certification demonstrates your expertise in ServiceNow CSM, making you a preferred candidate for roles that require knowledge of ServiceNow's customer service solutions.
Yes, obtaining the CIS-CSM certification can lead to promotions and increased responsibility within your current organization, especially in roles related to customer service management and ServiceNow implementations.
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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers
What role does the Engagement Manager play before the Workshop? (Choose two.)
During which Now Create stage are workshops conducted?
When are any changes to the platform considered a customization?