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ServiceNow CIS-CSM Dumps

Exam Code:
CIS-CSM
Exam Name:
ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Last Update: Apr 17, 2024
229 Questions with Explanation
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  • CIS-CSM Dumps Include
  •   Total Questions: 229 Q&A's
  •   Single Choice: 138 Q&A's
  •   Multiple Choice: 89 Q&A's
  •   Hotspot: 2 Q&A's
CIS-CSM Last Week Results!

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ServiceNow CIS-CSM

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Questions came word by
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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Questions 1

What does the Agent Whisper function do?

Options:

A.

Lets agents and chat supervisors have a conversation without the requester knowing

B.

Lets the chat supervisors have a conversation with the requester without the agent knowing

C.

Lets agents have chat conversations with other agents without the requester knowing

D.

Lets agents and requesters have a conversation without the chat supervisor knowing

Questions 2

Which of the following statements is correct regarding product models in CSM?

Options:

A.

Products models can only contain digital (logical) items

B.

Product models can contain either physical items or digital (logical) items but not both in the same model

C.

Product models can only contain physical items

D.

Product models can contain both physical items and digital (logical) items in the same mode

Questions 3

From what places in SN can an agent create a case? (Choose three.)

Options:

A.

Customer Service Application

B.

Contact

C.

Account

D.

Chat

Next Question