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GCP-GC-IMP Sample Questions Answers

Questions 4

You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

Options:

A.

The phone model

B.

The Base Settings

C.

The phone name

D.

The Hardware ID (MAC address)

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Questions 5

What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

Options:

A.

Reset the user’s password.

B.

Rename the user account.

C.

Set the user to Inactive for 30 days, then delete the user account.

D.

Create a role for former users and add the user to that role.

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Questions 6

Instant messaging costs are significantly less than long-distance phone conversations.

Options:

A.

True

B.

False

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Questions 7

Which statements are true regarding the role of Designated Contacts? (Choose three.)

Options:

A.

Designated Contacts provide the first level of support for their organization.

B.

Designated Contacts must report any issues to support immediately and let support determine where the issue lies.

C.

Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.

D.

Designated Contacts are the only people within an organization with access to the Resource Center.

E.

Designated Contacts are the only people within the organization who may contact and work with support.

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Questions 8

Which feature is used to share a document of size 1 GB size through chat?

Options:

A.

Attach Button

B.

Workspace sharable link

C.

Drag and Drop

D.

Add web links

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Questions 9

Where do you configure the Auto Invite setting to send email invites automatically when users are added?

Options:

A.

Admin > Account Settings > Organization Settings

B.

Admin > Account Settings > Organization

C.

Admin > Account Settings > Organization Settings > Settings

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Questions 10

Which button would you click to mute yourself when on a call?

Options:

A.

Microphone

B.

Vertical bars

C.

Dialpad

D.

Drop-down arrow

E.

Phone with down arrow

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Questions 11

What additional functionality does Communicate brings to Genesys Cloud?

Options:

A.

Knowledge base features, such as FAQs and Communities.

B.

Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.

C.

Call center features such as ACD and scripting.

D.

Directory capabilities, such as advanced search, profiles, and keyword searching.

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Questions 12

Which protocol is used for transporting Digitized Audio?

Options:

A.

UDP

B.

TCP

C.

RTP

D.

SIP

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Questions 13

How many types of Genesys Cloud Contact Center Licenses are available?

Options:

A.

5

B.

2

C.

3

D.

4

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Questions 14

When creating an external trunk, what protocol(s) can be selected? (Choose three.)

Options:

A.

The default protocol

B.

TCP

C.

TLS

D.

SIP

E.

UDP

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Questions 15

Where can you add the preconfigured settings of the phones?

Options:

A.

Admin > Telephony > Phone Management > Calls

B.

Admin > Telephony > Phone Management > Phones

C.

Admin > Telephony > Phone Management > Base Settings

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Exam Code: GCP-GC-IMP
Exam Name: Genesys Cloud Certified Professional - Implementation
Last Update: Jul 13, 2024
Questions: 50
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