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GE0-806 Sample Questions Answers

Questions 4

Which of the following WFM reports is designed to show the total amount of time an agent, team or site has spent in various states?

Options:

A.

Schedule States Report

B.

Activity weekly Schedule Report

C.

Schedule Summary Report

D.

Schedule State Totals Report

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Questions 5

Which WFM Server can be set up to act as a Locator?

Options:

A.

WFM Server

B.

Only the Primary WFM server

C.

Only the Master WFM server

D.

Only the Back up WFM Server

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Questions 6

Alerts in the Performance module are notifications that occur when pre-configured thresholds are reached. How is the notification performed?

Options:

A.

Through Email

B.

Through a Configurable Event

C.

By displaying the word "ALERT" with no audible signal

D.

By displaying the word "ALERT' with audible signal

E.

Through audible signal only

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Questions 7

Which of the following statements is true?

Options:

A.

An Agent must have only one contract, but can be scheduled for multiple shifts.

B.

An Agent does not new to have a contract, but must work for at least one shift,

C.

An Agent can have multiple contracts, but must be scheduled only for one shift.

D.

An Agent can have any number of contracts and can be scheduled for any number of shifts.

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Questions 8

Which option specifies the amount of time, in seconds, between updates to the real-time agent adherence data displayed in WFM Web?

Options:

A.

Adherence section > Refresh Interval

B.

Adherence section >RefreshRate

C.

Adherence section > Refresh Time

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Questions 9

Which modules of WFM supervisor are used to set Alerts?

Options:

A.

Schedule Intraday

B.

Performance

C.

Configuration

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Questions 10

Secure Socket Layer (SSL) may be used to encrypt the WFM Web connection to which of the following?

Choose 2 answers

Options:

A.

WFM web for Supervisors

B.

WFM Web for Agents

C.

WFM Configuration utility

D.

WFM Database

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Questions 11

Breaks and_____________ are created together?

Options:

A.

Activities

B.

Contracts

C.

Shifts

D.

Site/Team

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Questions 12

What is the relations between Agents and contracts?

Options:

A.

Agents only need a Contract if they are Multi-Skilled

B.

Only one Contract can be assigned to an Agent at a time

C.

Contracts determine the types of calls that can be routed to an Agent

D.

Agents are automatically assigned a Termination Date if they do not have a Contract

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Questions 13

Refer to the image shown: When opening the WFM Schedule Intra-Day view it looks like the image, what conclusion can you draw from this?

Options:

A.

There is a problem with coverage before 7AM and 6PM

B.

There is a 'dip' in coverage at 2PM - 3PM

C.

Coverage is sufficient

D.

There is no Master Forecast for that day

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Questions 14

If a Scenario name is duplicated by you or some other user, what will Workforce Manager do next?

Options:

A.

Automatically append a number in sequence

B.

Close the WFM Web Supervisor

C.

Generate an Error Message

D.

Allow multiple Scenarios with the same name

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Questions 15

What does synchronization of daily schedules mean?

Options:

A.

All Agents in a team start a shift within specified threshold

B.

All Agents in a team receive lunch at the same time

C.

All shifts in a schedule scenario are automatically synchronized with shifts in Master schedule

D.

Every Agent starts a shift within a specified threshold for a specific period

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Questions 16

Which of the following automatically synchronizes configuration data, collects historical data, and provides real-time agent-adherence information to users of WFM web for Supervisors?

Options:

A.

WFM Server

B.

WFM Data Aggregator

C.

WFM Builder .

D.

WFM Synchroserver

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Questions 17

What task can using WFM Web for Supervisors allow you to do?

Options:

A.

Assign Agents into the teams

B.

Approve vacation

C.

Create a Vacation rule

D.

Assign an Agent into Agent Group

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Questions 18

Refer to the image shown: if an agent, hired 9 days ago, would like to submit a vacation request for 10 days starting from tomorrow. The Agent's only time-off rule configuration is shown in the image, will the agent be able to successfully submit the time-off request in WFM?

Options:

A.

Yes

B.

No, time-off balance is insufficient

C.

No, the agent has not worked long enough yet

D.

It depends on the number of paid hours in the agent s shifts

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Questions 19

Complete the sentence:

Task Sequence is configured on_____________________________.

Options:

A.

An Activity

B.

A Contract

C.

A Shift

D.

A Rotating Pattern

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Questions 20

You're experiencing OutOfMemory exceptions in the default installation of Tomcat, used exclusively for WFM Web application. Assuming that Tomcat configuration has not been modified since installation, what would be your troubleshooting strategy?

Options:

A.

Review Tomcat configuration, -Xmx parameter

B.

Review Tomcat configuration, -Xms parameter

C.

Review memory utilization by operating system

D.

Install additional memory for Tomcat host

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Questions 21

In the customer's environment, en agent is showing severely non-adherent. Which setting will help the customer to control the agent state from non-adherence to severely non-adherent?

Options:

A.

Alarm notification

B.

Alarm Threshold

C.

End before Threshold

D.

Start after Threshold

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Questions 22

When synchronizing configuration data to Genesys WFM, which objects are not synchronized?

Options:

A.

Agents

B.

Skills

C.

Agent Skill Level

D.

Switch

E.

Agent Group(s)

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Questions 23

How are agents linked to activities?

Options:

A.

As a member of a special Agent Group defined on a Activity

B.

By defining a skill and level on an Activity

C.

Manually in WFM configuration utility

D.

Manually in Genesys Administrator

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Questions 24

What functions can you perform for a business unit?

Choose 3 answers

Options:

A.

Recreate Multisite Activity

B.

Create Overlays

C.

Split Interaction volume Forecast

D.

Split workforce Forecast

E.

Split Contracts and/or Shifts

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Questions 25

Which of the following are examples of Schedule States that can be used when setting up Schedule State Groups?

Options:

A.

Adherent, Non-Adherent

B.

Call inbound, NotReadyforNextCall, CallOutbound

C.

DN Groups. Agent Groups. Race Groups

D.

Exceptions, Meals, Time OffTypes, Activities

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Exam Code: GE0-806
Exam Name: Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)
Last Update: Oct 15, 2025
Questions: 85
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