Which of the following WFM reports is designed to show the total amount of time an agent, team or site has spent in various states?
Alerts in the Performance module are notifications that occur when pre-configured thresholds are reached. How is the notification performed?
Which option specifies the amount of time, in seconds, between updates to the real-time agent adherence data displayed in WFM Web?
Secure Socket Layer (SSL) may be used to encrypt the WFM Web connection to which of the following?
Choose 2 answers
Refer to the image shown: When opening the WFM Schedule Intra-Day view it looks like the image, what conclusion can you draw from this?
If a Scenario name is duplicated by you or some other user, what will Workforce Manager do next?
Which of the following automatically synchronizes configuration data, collects historical data, and provides real-time agent-adherence information to users of WFM web for Supervisors?
Refer to the image shown: if an agent, hired 9 days ago, would like to submit a vacation request for 10 days starting from tomorrow. The Agent's only time-off rule configuration is shown in the image, will the agent be able to successfully submit the time-off request in WFM?
Complete the sentence:
Task Sequence is configured on_____________________________.
You're experiencing OutOfMemory exceptions in the default installation of Tomcat, used exclusively for WFM Web application. Assuming that Tomcat configuration has not been modified since installation, what would be your troubleshooting strategy?
In the customer's environment, en agent is showing severely non-adherent. Which setting will help the customer to control the agent state from non-adherence to severely non-adherent?
When synchronizing configuration data to Genesys WFM, which objects are not synchronized?
Which of the following are examples of Schedule States that can be used when setting up Schedule State Groups?