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GE0-806 dumps questions answers

Genesys GE0-806 Dumps

Exam Code:
GE0-806
Exam Name:
Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)
Last Update: Oct 7, 2024
85 Questions
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Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Questions and Answers

Questions 1

Which of the following WFM reports is designed to show the total amount of time an agent, team or site has spent in various states?

Options:

A.

Schedule States Report

B.

Activity weekly Schedule Report

C.

Schedule Summary Report

D.

Schedule State Totals Report

Questions 2

What is the only time interval currently supported as a Time Profile for WFM 8.x statistics?

Options:

A.

1 minute

B.

5 minutes

C.

15minutes

D.

60 minutes

Questions 3

When a call arrives on a Routing Point and needs to be delivered to an Agent with a specific skill, which Genesys Solution actually decides who will receive the call?

Options:

A.

Workforce Management

B.

Outbound Contact

C.

Universal Routing

D.

Solution Reporting