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Genesys GCP-GCX Dumps

Exam Code:
GCP-GCX
Exam Name:
Genesys Cloud CX Certified Professional - Consolidated Exam
Last Update: Jun 12, 2024
135 Questions with Explanation
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Genesys Cloud CX Certified Professional - Consolidated Exam Questions and Answers

Questions 1

Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)

Options:

A.

Language

B.

Roles

C.

Skills

D.

Queue

Questions 2

Which of the following are AND Evaluation Methods? (Choose three.)

Options:

A.

All skills matching

B.

Best available skills

C.

Bullseye matching

D.

Disregard skills

E.

Agent availability

Questions 3

All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT __________.

Options:

A.

Create a Site

B.

Assign the Edge to a Site

C.

Configure a trunk

D.

Create an Edge Group

E.

Associate the network interface

F.

Authenticate the Edge

G.

Configure the Edge Connectors