Genesys Cloud Certified Professional - Reporting and Analytics Practice Questions
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Genesys Cloud Certified Professional - Reporting and Analytics Questions and Answers
What is the time interval for tracking metrics in Genesys Cloud?
Rayan, as the supervisor, noticed some issues in the interactions handled by the agents. He exported the Agent Metrics report for detailed statistics to troubleshoot the issue. Identify the areas that would help him in resolving the problems. (Choose four.)
Answer:A, B, E, F
Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.
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