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GCP-GC-REP dumps questions answers

Genesys GCP-GC-REP Dumps

Exam Code:
GCP-GC-REP
Exam Name:
Genesys Cloud Certified Professional - Reporting and Analytics
Last Update: Mar 17, 2024
35 Questions
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GCP-GC-REP Last Week Results!

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Genesys Cloud Certified Professional - Reporting and Analytics Questions and Answers

Questions 1

What is the time interval for tracking metrics in Genesys Cloud?

Options:

A.

20 mins

B.

30 mins

C.

40 mins

D.

10 mins

Questions 2

Rayan, as the supervisor, noticed some issues in the interactions handled by the agents. He exported the Agent Metrics report for detailed statistics to troubleshoot the issue. Identify the areas that would help him in resolving the problems. (Choose four.)

Options:

A.

Review interactions in which an agent’s performance varies significantly from the average.

B.

Learn the reason for long or short interactions.

C.

Focus on numerical results, which tend to encourage desirable results.

D.

Identify opportunities for improvement.

E.

Coach the agent on positive behaviors such as better call control.

F.

Train the agent to reduce handle time.

Questions 3

Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.

Options:

A.

Genesys Cloud Admin

B.

Genesys Cloud User

C.

Genesys Cloud Reporting

D.

Genesys Cloud Supervisor

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