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GCX-ARC dumps questions answers

Genesys GCX-ARC Dumps

Exam Code:
GCX-ARC
Exam Name:
Genesys Cloud CX: Architect Certification
Last Update: Oct 11, 2024
60 Questions with Explanation
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Genesys Cloud CX: Architect Certification Questions and Answers

Questions 1

What is the maximum value that can be set for the ‘Minimum confidence level’ in speech recognition?

Options:

A.

25%

B.

50%

C.

100%

D.

No Limit

Questions 2

Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

Options:

A.

Language

B.

Roles

C.

Skills

D.

Queue

Questions 3

Which ACD routing method routes interaction to the next available agent?

Options:

A.

Bullseye ACD

B.

Standard ACD

C.

Skills based routing

D.

All of the above