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Genesys GCX-ARC Dumps

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Genesys Cloud CX: Architect Certification
Last Update: Jun 12, 2024
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Genesys Cloud CX: Architect Certification Questions and Answers

Questions 1

What is the maximum value that can be set for the ‘Minimum confidence level’ in speech recognition?









No Limit

Questions 2

Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)










Questions 3

Which ACD routing method routes interaction to the next available agent?



Bullseye ACD


Standard ACD


Skills based routing


All of the above