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Genesys PC-CIC-Core Dumps

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PureConnect: CIC Core Certification
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PureConnect: CIC Core Certification Questions and Answers

Questions 1

What component within the Interaction Client or Interaction Desktop allows you to manage any selected interaction?



Call control toolbar


My Status field


Directory control toolbar


Menu bar

Questions 2

What statement is true regarding this user?



If this user is not logged in, he will not receive calls at his workstation because his default workstation is not defined.


The user cannot receive emails because his default workstation is not defined.


The user must enter his IC password to log on to the interaction Client because his default workstation is not defined.


The user will not be active until the default workstation is defined.

Questions 3

The manager of the Marketing department wants a tab available, in the CIC client applications, that displays all of the members of the Marketing department. However, she does not need any kind of call routing for the department.

How do you configure this?



Create a "Marketing" workgroup. Do not assign an extension or queue. Add all members of the Marketing department to the marketing workgroup.


Create a Workgroup called "Marketing". Add all members of the Marketing department to the Marketing workgroup. Assign the appropriate extension to that workgroup and ensure that it is assigned an ACD queue type.


Create a Role for the Marketing department and assign the appropriate extension to that role. Add all members of the Marketing department to the Marketing role.


Create a Marketing object in the Department container of Interaction Administrator. Add all members of the Marketing department to the container.