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Genesys PC-CIC-Core Dumps

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PureConnect: CIC Core Certification
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PureConnect: CIC Core Certification Questions and Answers

Questions 1

You have an item starting work today. The internship involves assisting in the administration of the Interaction Center system. You want to ensure that the intern will have the resources to be productive and troubleshoot items even when you are not immediately available, it is important that the intern is aware of how to use the Interaction Administrator online help.

Select three ways that the intern can access Interaction Administrator help. (Choose three.)



Use the Help menu in the Interaction Administrator interface


Press F1 from any one of the property pages in Interaction Administrator.


Use the link from Start>Programs>Interactive Intelligence


Select the help manual on the product pages of the Interactive Intelligence website.


From the Interaction Client, select Help>interaction Administrator.

Questions 2

Barb belongs to two workgroups, international Travel Services and Domestic Travel Services. International Travel Services workgroup has rights to call International and Long Distance, Domestic Travel Services workgroup has rights to call Long Distance. The Default User has rights to call Intercom, Emergency, and Local. Barb is currently activated as an agent in the Domestic Travel Services.

What types of phone calls can she make?



Intercom, Emergency, Local, Long Distance, and International


Intercom, Emergency, Local, and Long Distance


Intercom, Emergency, and Local


Long Distance

Questions 3

Why are user objects necessary in an Interaction Center system? (Choose three.)



Interaction Center user objects provide login security for the Interaction Client and remote access functions.


Interaction Center user objects can provide security settings.


Interaction Center user objects can be used to configure workgroup and role membership, and many other configuration settings.


Interaction Center user objects provide access to network resources.


Interaction Center user objects can automatically expire after a set period of time for temporary employees