How can we monitor the real-time statistics for all queues?
The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for
How many days does the report exist after you run it?
Reports provide only real-time information.
What will be the agent’s user status in the interaction view when you change an agent’s queue status from On Queue to Off Queue?
What is the maximum limit for creating performance dashboards for private users?
After Call Work for callback interactions is always.