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PCM Sample Questions Answers

Questions 4

Within the buying center, deciders are people who

Options:

A.

handle the paperwork of the actual purchase.

B.

control the flow of information in the buying center.

C.

ultimately determine any part of or the entire buying decision.

D.

influence other members of the buying center in making the final decision.

E.

actually use and evaluate the product or service.

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Questions 5

Snap, a manufacturer of cleaning supplies, sells its products through retailers like Peblle, a country-wide chain of discount stores in the U.S. At the end of a quarter, Snap takes into account the total purchases made by Peblle and offers a discount in the form of a rebate check. The pricing tactic used by Snap is termed as a(n) _____.

Options:

A.

slotting allowance

B.

cash discount

C.

seasonal discount

D.

trade allowance

E.

cumulative quantity discount

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Questions 6

Hanna is buying a wedding dress and chooses one that is beyond her budget. However, she notices that the dress fits her well and comes with a money-back guarantee. Despite the higher cost, she decides to purchase the dress due to the trade-off between cost and perceived value. In this scenario Hanna is exhibiting the _____ rule.

Options:

A.

compensatory decision

B.

multi-attribute

C.

noncompensatory

D.

conversion

E.

weightage

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Questions 7

When advertising content appears to be native to a platform (a news article, independent website, organic search result), the ethical thing to do is to:

Options:

A.

warn users beforehand that the platform contains content from advertisers.

B.

make sure that users are led to the advertiser's content before native content.

C.

charge the advertiser per click and not per view.

D.

make the advertisement stand out by using bright colors for the font and background.

E.

conspicuously disclose when content is sponsored by an advertiser.

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Questions 8

Which of the following is a feature of extreme-value retailers?

Options:

A.

They exclusively offer health and personal grooming merchandise.

B.

They offer deep but narrow assortments and sales associate expertise.

C.

They offer a limited merchandise assortment.

D.

They buy from manufacturers who have limited merchandise.

E.

They use a predominantly self-service approach.

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Questions 9

Which of the following is true of low-involvement customers?

Options:

A.

They scrutinize an advertisement in a thorough manner.

B.

They pay more attention to quality.

C.

They process key elements of a message deeply.

D.

They are likely to have superficial impressions.

E.

They pay more attention to price.

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Questions 10

The Better Business Bureau suggests that at least _____ of the sales should occur at a price for it to be used as a reference price.

Options:

A.

20 percent

B.

30 percent

C.

40 percent

D.

50 percent

E.

60 percent

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Questions 11

Which of the following activities is part of the place aspect of the marketing mix?

Options:

A.

Manufacturing the product from raw materials

B.

Changing product designs in response to customer feedback

C.

Undertaking market research to determine the target audience for the product

D.

Coordinating between suppliers of raw materials for production

E.

Introducing the product to the market at a discount to encourage consumers to try it

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Questions 12

The place aspect of the marketing mix typically involves interactions between the marketer and _____.

Options:

A.

customers

B.

regulatory bodies

C.

suppliers

D.

customers

E.

advertisers

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Questions 13

_____ appeal aims to satisfy consumers’ sensitive desires rather than their utilitarian needs.

Options:

A.

Emotional

B.

Ethical

C.

Informational

D.

Egoistic

E.

Logos

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Questions 14

_____ are small, full-line discount stores that offer a limited merchandise assortment at very low prices.

Options:

A.

Category specialists

B.

Specialty stores

C.

Extreme value retailers

D.

Supermarkets

E.

Department stores

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Questions 15

Port, an OEM of computer hardware, accounts for 6% of the computer hardware sold in the U.S. Retailers uses hardware from OEMs like Port to assemble personal computers. Owing to the competitive nature of the industry, Port's pricing is uniform with offerings from other manufacturers. The rise and fall in pricing is dictated more by the rise and fall in prices of raw material, labor, and utilities across the industry. Port's pricing strategy is focused on _____.

Options:

A.

competitive parity

B.

target profits

C.

maximizing profits

D.

target returns

E.

market shares

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Questions 16

Pluto Corp., a car manufacturer, visits several independent blogs and forums and monitors customer reactions and opinions relating to its cars. Moreover, Pluto also engages with customers directly under fake names in order to obtain valuable direct insights. Which of the following qualitative research techniques is the company using in this scenario?

Options:

A.

observation

B.

Focus groups

C.

Social media

D.

Scanner method

E.

in-depth interview

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Questions 17

Personal selling adds value by

Options:

A.

building short-term relationships with customers.

B.

educating the customer.

C.

exciting the customer

D.

challenging the customer.

E.

saving the company’s time.

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Questions 18

In a franchise system,:

Options:

A.

the franchisor operates a retail outlet using a name and format developed and supported by the franchisee.

B.

the franchisee pays a lump sum plus a royalty on all sales in return for the right to operate a business in a specific location.

C.

the franschisee has complete control over the store design, products or services sold, management training, and advertising.

D.

franchisors receive all profits that the franchisees generate, and pay franchisees a fixed sum.

E.

franchisees are responsible for advertising, product development, and system development.

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Questions 19

Why are early adopters considered as opinion leaders?

Options:

A.

They wait until a product is at its lowest price and influence others to make bulk purchases.

B.

They do not give up on products easily and use a particular version until it is not in production.

C.

They purchase enough products for the overall price to fall below a certain level and pave the entry for the late majority.

D.

They read reviews of critics before buying a product.

E.

They are instrumental in bringing other buyer categories to the market.

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Questions 20

The level of difficulty a manufacturer experiences in getting retailers to purchase its products is determined by:

Options:

A.

the degree to which the channel is vertically integrated.

B.

the degree to which the channel is diagonally integrated.

C.

the degree to which the channel is horizontally integrated.

D.

the number of retailers located in a specific geographic region.

E.

the number of competitors in the market.

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Questions 21

Analyzing data and developing insights from this analysis would take place before the _____ step of the market research process.

Options:

A.

defining objectives

B.

designing the research

C.

data collection

D.

determining research needs

E.

implementation

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Questions 22

Stavely Publishing is conducting a SWOT analysis of its marketing environment. In this analysis, the company will identify its strengths and weaknesses from _____.

Options:

A.

its customer base

B.

government regulations impacting its products

C.

its production department

D.

changes in the country's economic environment

E.

its competitors' marketing strategies

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Questions 23

Mars Corp., a New York-based soft drink manufacturer, decides to expand its operations to London and Delhi. However, the company decides to sell its existing soft drinks with the same packaging and flavors in these markets. In this scenario, the company is using a _____ strategy.

Options:

A.

market penetration

B.

product development

C.

market development

D.

service development

E.

diversification

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Questions 24

When should a company use individual brands over family brands?

Options:

A.

When the manufacturer has to bear the costs of advertisement

B.

When the product is designed by a retailer and developed by a manufacturer

C.

When the products vary in their usage and performance

D.

When the manufacturer wants greater control over positioning the brand

E.

When the manufacturer wants the individual products to feed off each others' success

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Questions 25

In which of the following cases is a firm making a business decision based on a strength, as identified in a SWOT analysis?

Options:

A.

Celeborn Foods decided to sell a line of fast food in the Cambrian market as the company's product development team had significant experience in the market.

B.

Crichton Inc. decided against opening a business in Cambria when the country's economy suffered a depression.

C.

Aeryn Cosmetics decided to intensify its marketing efforts in the market when its closest competitor went out of business.

D.

Green Bay Inc. changed its manufacturing process after the government imposed a new tax on one of the ingredients in its product.

E.

Orangejello Inc. modified its product in the Cambrian market, to account for local tastes and preferences.

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Questions 26

Cinfy, an electronic appliances manufacturer, sells 30 pizza ovens, 60 coffee makers, and 90 sandwich toasters per day. Despite warnings from analysts, Cinfy hikes prices of its toasters from $150 to $180, and toaster sales fall by 40%. After this pricing strategy backfires, Cinfy decides that a 10% drop in demand is acceptable, but not more. Assuming that the elasticity of demand for the toasters remains constant, what is the maximum price hike that Cinfy can afford without letting the sales drop by more than 10%?

Options:

A.

$2.50

B.

$5

C.

$7.50

D.

$9

E.

$15

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Questions 27

Carnival Cruise Lines increased the price of its seven-day cruise package by 20 percent recently. If demand for its cruises is negatively elastic, which of the following is the likely outcome of the increase in price?

Options:

A.

The company will see an increase in customer bookings.

B.

The company's profit will decrease though its revenue will increase.

C.

The company will see a decrease in total revenue.

D.

There will be no change in the number of cruises booked.

E.

The company's total revenue will increase.

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Questions 28

Novel Electronics sold 400 Technova smartphones in the first week of October 2013 at a price of $250 per unit. The following week, it reduced the price to $230 per unit and it saw sales increase by 20%. What is the price elasticity of demand of Technova smartphones?

Options:

A.

0.5

B.

1

C.

1.5

D.

2

E.

2.5

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Questions 29

Which of the following combinations is used to determine the equity of a brand?

Options:

A.

Brand awareness, perceived value, brand associations, and brand loyalty

B.

Brand extension, depth, breadth, and product mix

C.

Co-branding, customer value, and product line

D.

Brand dilution, marketing strategy, labeling strategy, and branding strategy

E.

Brand association, packaging, line extension, and associated services

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Questions 30

In conducting a SWOT analysis, Blue Sun Corp. notes that its production process is much more advanced than those of competitors. This will be considered one of the company's _____ in the SWOT analysis.

Options:

A.

weaknesses

B.

opportunities

C.

strengths

D.

threats

E.

selling points

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Questions 31

Which of the following is a key difference between B2B and B2C buying processes?

Options:

A.

Unlike B2B, B2C buying requires formal orders from the buyer.

B.

Unlike B2C, B2B buying decisions are made by families or individuals.

C.

Unlike B2B, B2C buying process starts with need recognition.

D.

Unlike B2C, B2B decisions do not require a great deal of consideration.

E.

Unlike B2B, B2C has a relatively less formal alternative evaluation step.

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Questions 32

Candy bars should most likely be sold using which type of target market coverage?

Options:

A.

exclusive distribution

B.

direct distribution

C.

intensive distribution

D.

dual distribution

E.

selective distribution

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Questions 33

Which of the following is an example of impulse buying?

Options:

A.

Ryan purchased a suit for his wedding after consulting a tailor.

B.

While grocery shopping Sean picked up a pack of bubble-gum from the checkout counter.

C.

Jim conducted a thorough Internet search before buying a new car.

D.

Lily picked up a burger from a drive in restaurant on the way home.

E.

Jordan purchased a mobile phone after being convinced by a sales presentation.

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Questions 34

Three teenage girls spent hours at a store trying on various outfits, looking at possible combinations, and asking each other, “How do you think this outfit looks on me?” This situation is most closely related to which of the following situational influences?

Options:

A.

Purchase tasks

B.

Social surroundings

C.

Physical surroundings

D.

Temporal effects

E.

Antecedent states

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Questions 35

What is the variable cost of a product if the fixed costs associated with it total $6,000, the break even point is 300 units, and selling price is $45?

Options:

A.

$17

B.

$25

C.

$29

D.

$34

E.

$41

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Questions 36

Which of the following is true of packaging a product?

Options:

A.

Product repositioning is a cheaper way to attract a new target market than updating a product's packaging.

B.

The secondary and primary packages of a product are interchangeable.

C.

When products remain untouched, changing their package invariably induces distrust in customers.

D.

Changing or updating a product's package is different from method to reposition a product.

E.

Consumers are tempted to try products in new packaging.

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Questions 37

Spark, a manufacturer of consumer electronics, makes TVs, home theater systems, refrigerators, ACs, and microwave ovens. Spark's surround-sound system, Quadro, was a market leader a few years ago, before the market for large sound systems began to shrink. Despite its dip in market share and minimal profitability, Spark continues to produce Quadro. Spark offers Quadro for a highly discounted price when customers purchase its high-end LCD, LED, plasma, and 3D TV sets. Although the customers would not purchase Quadro as a standalone product at the same price, the combined offer increases the sales of both Quadro, and the other TV sets. In this scenario, Quadro is a _____.

Options:

A.

dog

B.

cash cow

C.

star

D.

question mark

E.

market leader

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Questions 38

Jim was born after World War II in the year 1949 in the U.S. If most of his friends were born between 1957 and 1950, Jim and his friends would be considered part of _____.

Options:

A.

cohorts

B.

Generation Xers.

C.

baby boomers

D.

Generation Yers

E.

Generation Zers

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Questions 39

The service quality dimension of assurance refers to:

Options:

A.

the ability to perform the service dependably and accurately.

B.

the willingness to help customers and provide prompt service.

C.

the caring, individualized attention provided to customers.

D.

the knowledge of and courtesy by employees and their ability to convey trust and confidence.

E.

the appearance of physical facilities, equipment, personnel, and communication materials.

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Questions 40

A seller's costs are usually determined during or after a product is made, with a specified percentage or dollar amount added to the cost to establish a price. In this case, the organization is using _____ pricing.

Options:

A.

skimming

B.

demand-based

C.

differential

D.

cost-plus

E.

expense-based

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Questions 41

Services are:

Options:

A.

physical objects sold in exchange for value.

B.

intangible customer benefits that cannot be separated from the producer.

C.

the concepts and thoughts about ideas or causes.

D.

the benefits organizations receive in exchange for selling products.

E.

the concepts and philosophies that go into creating a good.

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Questions 42

Which of the following is true of department stores?

Options:

A.

They are retailers that carry a limited variety of goods.

B.

They offer little or no assortment of merchandise.

C.

They don't offer customer services.

D.

They organize their stores into distinct sections for displaying merchandise.

E.

They exclude stocking private-label merchandise.

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Questions 43

CL Inc., an L.A.-based shoe manufacturer, develops a ready-to-wear clothing line and markets it in Britain. The company creates a completely new brand image for its clothing line as well. In this scenario, CL Inc. is using a _____ strategy.

Options:

A.

market development

B.

product development

C.

market penetration

D.

product penetration

E.

diversification

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Questions 44

The _____ phase of the marketing plan entails evaluating the performance of the marketing strategy using marketing metrics and taking any necessary corrective actions.

Options:

A.

control

B.

positioning

C.

planning

D.

implementation

E.

segmentation

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Questions 45

A sustainable competitive advantage for a firm refers to:

Options:

A.

an advantage that a firm possesses as a result of being first in a particular market.

B.

an advantage that a firm possesses for a short period of time, till a competitor replicates it.

C.

an advantage that is not easily copied and thus can be maintained over a long period of time.

D.

an advantage companies possess by being already established in a market.

E.

an advantage that a firm has as a result of its ability to produce goods at a lower cost than its competitors.

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Questions 46

Which of the following would a firm be likely to do at the implementation stage of its marketing strategy?

Options:

A.

Introduce ethical statements in the firm’s mission or vision statements

B.

Use the company's mission statement to guide the SWOT analysis for the firm

C.

Evaluate its choice of target market and advertisements to ensure that it does not encounter ethical issues

D.

Evaluate managerial actions from the standpoint of ethics

E.

Check whether potential ethical issues identified during the planning stage have been addressed

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Questions 47

Which of the following is an example of C2C marketing?

Options:

A.

DRD Furnishing sources wood for its products from Timber Supplies Inc.

B.

Persephone Fashions sells its designs both online and through retail stores.

C.

Gillian advertises her bicycle on an online marketplace and sells it to a buyer from her city.

D.

Ryerson Electronics sells its products directly to customers, eliminating wholesalers and retailers.

E.

Sereni-Tea sells its herbal teas only through its website and has products delivered to customers who order them.

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Exam Code: PCM
Exam Name: Professional Certified Marketer
Last Update: May 1, 2024
Questions: 316
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